I don’t normally do product or service reviews but felt compelled to share my experience with anyone considering buying a vehicle from Crown Chrysler. Here’s what happened. Saturday March 9 my wife and I drove to Greensboro from Roanoke VA to test drive a Ram Promaster van we saw advertised for Crown Chrysler on CarGurus. This is a certified used 2018 model with 600 miles, emphasis on “certified”. Got there right at noon. Test drove the van and loved it but when we got back to the dealer we couldn’t get the key out of the ignition. The salesman couldn’t either so he goes off to find a service tech to help. Meanwhile another salesman comes by jiggles the key and pulls it out. I figure I must have been doing something wrong. We go inside, haggle over price and come to an agreement with the dealer taking our 2014 Jeep GC on trade. We sit with the finance guy and get all the paperwork done. We then sit for a little over 2 hours waiting for the van to be “detailed”. At 7 o’clock they bring the van around and we’re ready to go. Out of curiosity I shift the van in drive then back in park and try to take the key out. No go. Salesman can’t get it out either. Salesman’s manager says we can keep our Jeep, drive it home and they’ll fix our van Monday and deliver it on Tuesday. Early next week salesman calls and tells us service robbed a part from another van and put it in our van and that didn’t fix it so they’re still working on it. Asks if we would be interested in a 2019 same model van if this one doesn’t work out. We say yes. He calls back couple days later says the 2019 is actually a different model would we be interested in it. We say no. We don’t hear anything for 4 or 5 days so we call the dealership. Turns out our salesman’s been out sick so we talk to the sales manager, Tim Holiday. He says service department has our van fixed but are waiting on a technician from Chrysler to come in and certify it. He says in consideration of everything that’s gone on he’s going to throw in a free 8 year extended warranty. I say OK. Several days later we hear from the salesman that the service tech didn’t make it in due to family emergency and would be in Monday the following week, March 25. I talk to the salesman sometime that week, he says they’re working on it. I call the salesman on Friday, March 29, and he says the Chrysler tech is back in the shop that day to reset all the on-board systems. The problem with the van is the interlock between the ignition and the gearshift doesn’t work. You can’t take the key out unless the van is in Park and the ignition isn’t recognizing the van being in Park. This is one of the “on-board” systems, isn’t it? So my interpretation of what the salesman is saying is that they still don’t know if the van is fixed. I ask for my money and my Jeep title back. The salesman goes to talk to his manager, Tim Holiday. Calls me back and says they can do that. On Monday, I get an email from the finance guy saying the money has been put back on my credit card. I call the salesman again and explain there’s still one remaining issue. During the first week following our purchasing the van, after having been assured multiple times that it was going to be fixed, I called Mopar and cancelled the extended warranty on my Jeep. I tell the salesman in consideration of all we’d been through that I want the dealership to replace that warranty with the Jeep lifetime warranty. He goes and talks to his manager, calls me back several hours later and says his manager told him he can’t do that. I say that’s not acceptable. He says he’ll have the manager, Tim Holiday, call me. Never happened. Still waiting for that call. So after having been jerked around for three weeks, I’m left with a car with no warranty. So if you’re thinking about buying a car from these people, ask yourself this: Is this really the type of people you want to deal with? Can you really trust these people to do what they say? Personally, I’ll never go back.