Crown Chrysler Jeep Dodge Ram Dublin

Great Buying Experience We had a great buying experience with Crown. Original plan was to buy myself a new Wrangler and ended up with my wife getting one as well. It was ni We had a great buying experience with Crown. Original plan was to buy myself a new Wrangler and ended up with my wife getting one as well. It was nice having a salesman like Dan Pierce who also drives a Wrangler and was extremely knowledgeable and answered ever question we had. If you are in the market for a Wrangler I would highly recommend stopping by Crown and asking for Dan. Great prices were a plus as well! Rob More

Kudos to the team at Crown Chrysler Jeep Dublin! I just had the best car buying experience ever, thanks to my Salesperson, Everett McSavaney; Finance Manager, Neil Linkhorn; and Frank (whose last name I d had the best car buying experience ever, thanks to my Salesperson, Everett McSavaney; Finance Manager, Neil Linkhorn; and Frank (whose last name I didn’t catch but he coordinated all my paperwork, and was awesome for only 2 weeks on the job in this capacity.) Neil went above and beyond to get me the best financing rate, checking multiple institutions to get me where I wanted to be. As for Everett, he made this such a stress-free experience, no high pressure sales, just highly knowledgeable and he went above and beyond as well to get as many cash incentives on the purchase as possible. Everett throughly reviewed, in a hands-on fashion every feature of my new 2020 Jeep Cherokee 4x4 Latitude Plus before we even drove off the lot for the test drive. I felt so confident in exactly the vehicle I was purchasing, and I couldn’t be more thrilled. I highly recommend my entire team at Crown and absolutely love my new Jeep Cherokee! More

I dealt with 5 dealerships during my search. Everett was by far and away the most helpful, knowledgeable, and personable person I interacted with in my new car search. by far and away the most helpful, knowledgeable, and personable person I interacted with in my new car search. More

To begin if I could give this dealership 0 stars I would and in particular sales manager Dan Bray. I’ll begin by saying their customer service representatives that answer phone calls were great, but everyt and in particular sales manager Dan Bray. I’ll begin by saying their customer service representatives that answer phone calls were great, but everything is downhill from there. I found a 2017 Jeep Wrangler online and called to inquire about it as I was very interested. They had just acquired the vehicle and it had not even gone through service but given it was exactly what I was looking for I decided to make an offer. The salesman Roger Moore took my offers to the manager and we didn’t come to an agreement. I called the next morning and spoke directly to sales manager Dan Bray Raising my offer to 99% of the asking price and he accepted the offer. He asked me when I could pick it up and I explained that Roger knew I was a buyer from St. Louis and he said they could complete everything over the phone and they deliver vehicles within 300 miles. I told Dan I already had financing in place so what was the next step. He quickly started back pedaling telling me BS stories about how they’ve shipped vehicles out of the country and been screwed. I responded by telling him my financing was from a well known lender and verification would be easy. He told me let me check a few things and I’ll call you back. I waited a couple of hours and decided obviously he wanted the ability to make extra profit by setting up my financing. So I sent an email directly to him stating that I was motivated to get this deal done and I wanted to secure the vehicle so they could provide me with financing and we would figure out delivery and that if I needed to come to dealership I would. I wanted to make sure the vehicle was mine so I asked what I need to do to secure the vehicle. He said the vehicle Is yours I’m sending you an credit application via email fill it out and then will complete the paperwork and he would call me. I quickly completed the application submitting it at 9:45 AM and began making arrangements to travel the following day to pick up the vehicle. I didn’t get a call back and finally decided to call the dealership leaving phone messages and an email message for Dan Bray. Finally about 3pm after numerous phone calls he answered and he said I was just getting ready to call you and that we just sold that vehicle...What??? You sold it again I was thinking. Needless to say I was beyond shocked. After wasting a solid day of negotiating, phone calls, and emails to be treated like this was unbelievable to me. So to make a couple hundred extra dollars this dealership completely screwed over a customer which should tell you all you need to know. They claim on their website they make the buying process seamless and easy and everything can be done over the phone, but it’s just the opposite they don’t want to do any leg work and could care less about a customer and all about the profit. Oh did I not forget Dan didn’t even explain anything further nor apologize for my inconvenience. I truly hope Dwayne Haskins, the owner of the Crown chain of dealerships reads this message and realizes this dealership has really put a cloud over his reputatioN and he should be disgusted to hear this is how a flexible, motivated, pre-approved buyer was treated! More

Joe and David did a fantastic job in working with me to lower my payment. The extra efforts were greatly appreciated! Best experience I have ever had at dealership- Thank you! lower my payment. The extra efforts were greatly appreciated! Best experience I have ever had at dealership- Thank you! More