Crown Chrysler Jeep Dodge Ram Dublin

To begin if I could give this dealership 0 stars I would and in particular sales manager Dan Bray. I’ll begin by saying their customer service representatives that answer phone calls were great, but everyt and in particular sales manager Dan Bray. I’ll begin by saying their customer service representatives that answer phone calls were great, but everything is downhill from there. I found a 2017 Jeep Wrangler online and called to inquire about it as I was very interested. They had just acquired the vehicle and it had not even gone through service but given it was exactly what I was looking for I decided to make an offer. The salesman Roger Moore took my offers to the manager and we didn’t come to an agreement. I called the next morning and spoke directly to sales manager Dan Bray Raising my offer to 99% of the asking price and he accepted the offer. He asked me when I could pick it up and I explained that Roger knew I was a buyer from St. Louis and he said they could complete everything over the phone and they deliver vehicles within 300 miles. I told Dan I already had financing in place so what was the next step. He quickly started back pedaling telling me BS stories about how they’ve shipped vehicles out of the country and been screwed. I responded by telling him my financing was from a well known lender and verification would be easy. He told me let me check a few things and I’ll call you back. I waited a couple of hours and decided obviously he wanted the ability to make extra profit by setting up my financing. So I sent an email directly to him stating that I was motivated to get this deal done and I wanted to secure the vehicle so they could provide me with financing and we would figure out delivery and that if I needed to come to dealership I would. I wanted to make sure the vehicle was mine so I asked what I need to do to secure the vehicle. He said the vehicle Is yours I’m sending you an credit application via email fill it out and then will complete the paperwork and he would call me. I quickly completed the application submitting it at 9:45 AM and began making arrangements to travel the following day to pick up the vehicle. I didn’t get a call back and finally decided to call the dealership leaving phone messages and an email message for Dan Bray. Finally about 3pm after numerous phone calls he answered and he said I was just getting ready to call you and that we just sold that vehicle...What??? You sold it again I was thinking. Needless to say I was beyond shocked. After wasting a solid day of negotiating, phone calls, and emails to be treated like this was unbelievable to me. So to make a couple hundred extra dollars this dealership completely screwed over a customer which should tell you all you need to know. They claim on their website they make the buying process seamless and easy and everything can be done over the phone, but it’s just the opposite they don’t want to do any leg work and could care less about a customer and all about the profit. Oh did I not forget Dan didn’t even explain anything further nor apologize for my inconvenience. I truly hope Dwayne Haskins, the owner of the Crown chain of dealerships reads this message and realizes this dealership has really put a cloud over his reputatioN and he should be disgusted to hear this is how a flexible, motivated, pre-approved buyer was treated! More

Joe and David did a fantastic job in working with me to lower my payment. The extra efforts were greatly appreciated! Best experience I have ever had at dealership- Thank you! lower my payment. The extra efforts were greatly appreciated! Best experience I have ever had at dealership- Thank you! More

2020 Overland High Altitude Purchase from Everett McSavaney Everett was excellent to work with!! Knowledge, belief in product and positive attitude was A+. Spent proper time showing how to operate vehicle prop Everett was excellent to work with!! Knowledge, belief in product and positive attitude was A+. Spent proper time showing how to operate vehicle properly. Best car salesman I have ever worked with!! Finance officer also provided understanding of documents I was signing, with positive attitude. Overall great experience purchasing vehicle at Crown!! Good Job! More

We bought 2 Jeeps from here in a month. Great people, laid back atmosphere. From salesmen to finance, everyone was very nice and never pushy at all. Overall a very good experience. laid back atmosphere. From salesmen to finance, everyone was very nice and never pushy at all. Overall a very good experience. More

I just purchased a used Camaro from this dealership. Darius was beyond helpful and made the process easy. After I left the car had a small issue. Quick response, and the service department fixed the iss Darius was beyond helpful and made the process easy. After I left the car had a small issue. Quick response, and the service department fixed the issue promptly. This is my third purchase from this dealership. I shopped around and they have the most relaxed environment. No pushy sales. Thank you! More

I have dealt with Lew Ash for a number of years and he has always worked to get me the best deal. If you are in need of a new car please give Lew a call he will work he’s to get you the best deal. has always worked to get me the best deal. If you are in need of a new car please give Lew a call he will work he’s to get you the best deal. More

Great experience with Jason Stull Jason made the process of purchasing my new 2020 Dodge Ram Rebel 1500 very painless. He went above and beyond from the start of the financing process, Jason made the process of purchasing my new 2020 Dodge Ram Rebel 1500 very painless. He went above and beyond from the start of the financing process, to handing me the keys at the end. I definitely recommend Jason to anyone in the hunt for a new Dodge! More

Happy with purchase We have been long time customers of Crown and Everett McSavaney has been our salesman. We love our Jeeps and appreciate his knowledge of the cars. W We have been long time customers of Crown and Everett McSavaney has been our salesman. We love our Jeeps and appreciate his knowledge of the cars. We recommend Everett and Crown. More

Everett McSavaney I have worked with Everett McSavaney for many years and have had a great experience in the completion of purchasing a Jeep. Quick response in locating I have worked with Everett McSavaney for many years and have had a great experience in the completion of purchasing a Jeep. Quick response in locating vehicles to choose from and great follow up! More