Crown Eurocars

I This is my first experience buying a mercedes and thus far it has been a very horrible experience. Initially we met with Jason Dees to find out more about mercedes. He had someone physically appraise my far it has been a very horrible experience. Initially we met with Jason Dees to find out more about mercedes. He had someone physically appraise my car for a trade in and gave me an offer for my car. Also since it was the end of the year there was an offer we had in the mail for a $1000 holiday bonus he said of course he would accept. So in then end after looking around we decided to go with mercedes. We met with Jason two weeks later to purchase the mercedes, and the offer he gave us for the trade in was $1500 dollars less than he originally offered for my car. When it came to the holiday bonus he said it was already reflected in the MSRP. So really there were no deals. When I asked why all the sudden he isn't going to give me what he promised me for the trade in he said defensively "stocks have gone down in the last two weeks." These people are your typical "car salesman" they are taught to lie to get you in there and then change everything once you chose them. Jason was very dishonest and unprofessional. We ended up purchasing the car but are no longer working with Jason. Still in the end was a poor choice. I wish we would have walked out then and never even purchased the car there. The deal was made on a tuesday and my car was promised to me on friday. Thursday they tell me it won't be ready by then but it is in bound and we should be able to expect it between the next monday and wednesday. Today is Tuesday and today I'm told that the car was never in bound last week and is in bound right now but the truck carrying my car broke down so won't be ready until later. I was also told the car is coming from the same state I live in, so Im confused to why it is taking so long. It's lies lies lies, one right after another. At this point I feel like I will never get the car. I do not trust this dealership or a single person working there. Now after the fact when I ask around I have heard many negative things about this dealership and wish I would have known this all before. I will never buy from this dealership again and I will be very vocal with friends and colleagues to make sure they don't make the same mistake!! More

I use to go to Mercedes Benz of Tampa Bay. They are rude and are a rip off. A friend of mine referred me to Crown Eurocars, I couldn't be happier. They are honest, friendly, informative, and the best serv and are a rip off. A friend of mine referred me to Crown Eurocars, I couldn't be happier. They are honest, friendly, informative, and the best service. I have a CLS AMG and it can be very expensive to maintain. Tom Potter has educated me on how to keep my care in tip top shape avoiding major problems. More

The Jaguar Service Department has always been superior in recommending service and taking care of both of my Jaguars. Ms. Karen Cavanaugh is professional and attentive to dianosing and seeing that all req recommending service and taking care of both of my Jaguars. Ms. Karen Cavanaugh is professional and attentive to dianosing and seeing that all required maintenance is performed and insures satisfaction of her clients. Without question I would recommend Crown's Service Department as well as their Sales staff if you are seeking to purchase a Jaguar. S. M. Hartnett Dunedin, FL More

This purchase was my very first Mercedes buy, and as such, I was determined to get all my questions answered and feel confortable making the final decision to buy without sales pressure. Nicloe is an ex such, I was determined to get all my questions answered and feel confortable making the final decision to buy without sales pressure. Nicloe is an excellent person to deal with (personally and professionally). She is the embodiment of true customer service. She got my internet lead in July, 2010 and I bought in November, 2010. She went to great lenght to make sure I will be happy with my choice. I was very suprised when I went to Crown to pick up my car after returning from a business trip. I was looking forward to getting in my new car, but Nicole had something special waiting for me -- the car was brought in the show room, well decorated and detailed (and I walked right pass it twice with out noticing that this is the car I will be driving home tonight). The customer service did not stop there; Nicole took her time to make me feel even more happy with my decision by explaining all the neat futures my car has. I am happy to call myself a Mercedes Benz customer for life, as long as Nicloe works there. More

Nicole was very friendly, helpful, knowledgeable, responsive, and patient. She answered all my questions and offered useful suggestions. She was straightforward, without secrets or hidden agendas. Sh responsive, and patient. She answered all my questions and offered useful suggestions. She was straightforward, without secrets or hidden agendas. She worked hard for my business and made it easy for me to decide. I was very satisfied with the deal. I felt lucky to meet Nicole. Kevin efficiently handled all the paperwork. He explained all my options and answered all my questions. He was friendly and helpful, too. More

This was the most pleasant and efficient car buying experience I have ever encountered. My experience with Crown 6 years ago buying the 2005 C320 ( which I traded in yesterday) was great also. But Ni experience I have ever encountered. My experience with Crown 6 years ago buying the 2005 C320 ( which I traded in yesterday) was great also. But Nicole even topped that. From the first phone call with her, to making the deal, to showing me the featues of my new GLK, Nicole was just the best!!! I loved my C320 and was not sure I wanted to part with it, even after 6 yrs. I knew it was time, and Nicole made it seamless and painless for me to get into the 2011 GLK that I am also already in love with. Thank you so much Nicole!!! More

Nicole Quezada was an outstanding and professional representative of your company. She made a special trip with her associate Larry Kincaid to sarasota to delivery my surprise CLK 320 from my husband. representative of your company. She made a special trip with her associate Larry Kincaid to sarasota to delivery my surprise CLK 320 from my husband. She took a great deal of time to explain all of the amenities the car was equipped with. She has a very warm personality as well as a very professional attitude. From beginning to end, Nicole worked out all of the details making this experience as painless as possible. We look forward to working with Nicole and your company in the future! Thank You, Celia M. More

As I am located in Saudi Arabia, I was apprehensive purchasing a car long distance. From the first phone conversation, Al Kirschbaum had me comfortable and was willing to go the extra mile to successf purchasing a car long distance. From the first phone conversation, Al Kirschbaum had me comfortable and was willing to go the extra mile to successfully execute this purchase. Al led me to the dealer rater testimonials and it gave me the confidence to do business with Crown Eurocars. Throughout the month long process Al and I had developed a professional relationship, where he was very attentive to my requests and needs and always provided on time information through constant communications. He went above and beyond to provide a world class service, solicited freight BIDs on my behalf and took personal interest in coordinating with freight forwarder and shipping company. He is very detail oriented, watched out for my interest and my experience with AL was exceptional. Al pulled all the stops going the extra mile and getting things done on time! More

My husband and I were ready for a new suv and Mercedes was no really in our list, however, my husband stopped by to check the small SUV's and we met Al, he kindly showed us two of the small SUV's and we w was no really in our list, however, my husband stopped by to check the small SUV's and we met Al, he kindly showed us two of the small SUV's and we were in love with both of them, he showed us the cars inside and gave us details of all the great amenities the SUV had, we looked, we were fascinated by the car and Al's attention, he sold us the car when he didn't push us to buy the car. We left the dealer with his business card and went to Infinity, I was really interested on buying the Infinity EX but the sales person was so pushy and rude at the same time that when my husband mentioned that the car was really small inside he replied then lets just not waste our time, we walked away and went back to see Al, we bought the pre-owned R350 and we could not be any happier, the service was impecable and Al walked us all through the whole process being very kind and helpful. We are very happy customers and from now on we are also Mercedes Benz customers, we will come back when the time is right for my husband's upgrade as well. Great service, kind people and amazing cars. Al, keep up the good work because you represent the brand really well. Excellence! More

Crown Eurocars and Al Kirschbaum are by far the best in the business. Whether you are looking for a New or Used vehicle they are the ONLY place to shop. I recently purchased my 2nd vehicle (2007 S600) from the business. Whether you are looking for a New or Used vehicle they are the ONLY place to shop. I recently purchased my 2nd vehicle (2007 S600) from Al Kirschbaum within the past 2 years. There is not a better, more honest, straight forward, salesman in the car business. And I use the "Salesman" term loosely as there is never any pitch or pressure coming from Al nor anyone else I encountered at Crown Eurocars. Al thoroughly answered all of my concerns and needs in a very timely fashion. I was trading in a vehicle towards this purchase and Al even sent a Flat Bed Tow Truck to pick up the vehicle so I did not have to bother with that. I mean who does that??? Well Al and Crown Euro Cars does!! It is truely refreshing to go to a dealership and consistantly get the same experience Before, During, and After the sale. Al and Crown Eurocars are not only my dealership of choice for my vehicle needs I have also been luicky to gain a very good friend from all my dealings with the dealership and specifically Al. If you want the #1 Good Guy to help you with all your vehicle needs there is only 1 person to call. Al Kirschbaum and Crown Eurocars HANDS DOWN!!! More