Crown Eurocars - Service Center

Poor Service Bruno provided good service as far as communication but when I went to have my car serviced, the part of my bumper that has the covering for the tow w Bruno provided good service as far as communication but when I went to have my car serviced, the part of my bumper that has the covering for the tow wrench was there, if it got unhinged there would be a string attached to it and it would dangle, you can see marks where it was clearly ripped off, Bruno showed me pictures where it was off but those would have been pictures after my service because it was there in the morning, also my touch pad worked when i brought it in for service and mysteriously it no longer works, when I asked about this I was also told this was a coincidence and there is nothing they could do. I also reported an incident with my car when I first bought it with Zoltan and was quickly dismissed as well, I feel like every time I take my car in my service they will deny and blame me for it. So I plan to go to Potters for any of my service needs in the future because I know they will be honest with me. More

Great service experience Shelly Frye was awesome to work with at Crown. I have had less than satisfactory service experiences in the past and had considered moving to another Shelly Frye was awesome to work with at Crown. I have had less than satisfactory service experiences in the past and had considered moving to another dealership. But Shelly's attention to my car and the work required to be done was just super. I have changed my opinion about Crown's service as result of Shelly's knowledge and communication skills. More

Andy has always been patient, helpful and responsive on the rare occasion our GLC 300 has needed attention. Always a positive experience at Crown MB! Nelson Lees the rare occasion our GLC 300 has needed attention. Always a positive experience at Crown MB! Nelson Lees More

Service Shelly Frye was knowledgeable, courteous , and service oriented. When I opened the door and stepped in, I was immediately pleasently greeted. Took Shelly Frye was knowledgeable, courteous , and service oriented. When I opened the door and stepped in, I was immediately pleasently greeted. Took my information and asked if I wouldn't mind waiting. My mercedes service meet my highest expectation. I also spent time with Walid who sold me my last 3 Mercedes! Fantastic guy and his recommedations have been spot on! More

Shelly is my new favorite service person for my s550, she just doesn’t know it yet :) Just don’t beat me over the head on parts cost please! just doesn’t know it yet :) Just don’t beat me over the head on parts cost please! More

Exceptional ! Simply said I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I received...This time it was a little more special because we like most Americans are feeling the financial impact of COVOD-19. In addition to being down to a one income household. Medical bills are continuing to pile up so when the news that the repair was going to be in excess of $6k. We were devastated. Our service specialist Andy Mrasz was so accommodating. patient and understanding. while we tried to figure out what our best options were . He did just about everything he could to help us find a way to get the cost down and the repairs done. He offered words of encouragement and made arrangements for the loaner to be picked up when I wasn't feeling well enough to drive. . Whenever he would call and I answered the phone he would say Hey Mrs. Bennett how you feeling today before we dove into the business side of the conversation. . (I'm tearing up just writing this). Although we will need to wait to get the car repaired. Sometimes you don't know how far your compassion for others will go. He is truly an example of what we need not just the interactions with customers but with each other everyday in ordinary lives. CrownEuro you have a gem of an employee who looked past me as a customer ,disregarded my financial abilities an saw a person who just needed a kind word. I will forever be grateful. Thanks Andy. I will be sure to pay it forward. More

Tim Hernandez - outstanding! Tim Hernandez took care of my Mercedes extremely well. He handled the whole process very professional, explaining everything in detail. Tim is an outs Tim Hernandez took care of my Mercedes extremely well. He handled the whole process very professional, explaining everything in detail. Tim is an outstanding representative for professionalism! More

Service with a smile. Andy always greets his customers with a smile. You can tell he genuinely likes his job and values his customers. He communicates often and keeps his w Andy always greets his customers with a smile. You can tell he genuinely likes his job and values his customers. He communicates often and keeps his word. Andy treats all his customers like VIP's. More