Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
868 Reviews of Crown Eurocars - Service Center
Sort by
October 16, 2018
Easy to schedule, stay informed, and pay online Taking time out of a busy schedule for routine car maintenance is not always easy but Crown Mercedes and Thomas Cammarata make it almost effortless to Taking time out of a busy schedule for routine car maintenance is not always easy but Crown Mercedes and Thomas Cammarata make it almost effortless to schedule, drop off, pay and pick up. Online scheduling system remembered my car info so I didn't have to go look it up. A follow-up email was sent to confirm and remind me of my appointment. Tom was expecting me when I arrived and knowing that I was in a hurry, he completed a 'quick drop' envelope after confirming which services I needed so I could be on my way in less than 5 minutes. Tom stayed in touch with phone calls and texts until my car was ready for pick up. I really appreciate those updates so I'm not left guessing. When my car was ready I received a text with the total amount due and the option to click a link and pay thru a secured website online. So convenient! That made it picking up my car a fast and easy experience, too. More
by KCassidy
October 16, 2018
Excellent Service Advisor and Service Experience! I took my wife's Mercedes Benz to Crown Eurocars for service yesterday. My service advisor was Andy Mrasz and I couldn't be more pleased with the leve I took my wife's Mercedes Benz to Crown Eurocars for service yesterday. My service advisor was Andy Mrasz and I couldn't be more pleased with the level of customer service provided by Andy and the Crown service department. I was greeted promptly, Andy carefully noted the details of what needed to be done, and provided a E300 loaner car since the service was expected to take 3 plus hours. Andy called me an hour ahead of schedule to let me know the car was ready! This allowed me to beat the rush hour traffic home! Not only was the car ready early, but it was washed as well. Nice to drive home in a clean car! Andy also noticed that my key FOB battery was weak and not operating consistently. He replaced the battery and made sure it was working correctly. Thanks Andy! I will be back when the next service is due based on the great customer service Andy provided. Very much appreciated! Dave S. More
by David S
Employees Worked With
Andy Mrasz
October 15, 2018
40000 mile Service. Also inquired of new models in showroom. My E-350 had a 40000 mile service. Tom Cammarata was my service adviser. Tom couldn't have been better. He explained all the questioned I wanted ans My E-350 had a 40000 mile service. Tom Cammarata was my service adviser. Tom couldn't have been better. He explained all the questioned I wanted answered. I felt very good about the whole process and would recommend Tom and the dealership to anybody who is looking for a great service department. More
by herz,walter1953
October 11, 2018
Mercedes GLA Service Brought my Mercedes in to be serviced and was given a loaner for the duration of the time they had the car. Ryan was on top of updating me on the proc Brought my Mercedes in to be serviced and was given a loaner for the duration of the time they had the car. Ryan was on top of updating me on the process and I thank him and the staff for making my 1st visit pleasant. More
by Kaliber727
Employees Worked With
Ryan Yeomans
October 11, 2018
Great service for my Sprinter van I brought my Sprinter van in for a Service A and wound up getting great service as well as clearing up an open recall item. I was given a list of oth I brought my Sprinter van in for a Service A and wound up getting great service as well as clearing up an open recall item. I was given a list of other services that could be done as well and was able to make a decision, without pressure, with all the necessary information. They treat their customers very well and have a beautiful facility. More
by Scott from St.Pete
Employees Worked With
Ryan Yeomans
October 09, 2018
Great experience courtesy and polite Charlie Apple was Very polite and courteous and professional I highly recommend him in the future to anyone. Charlie kept me updated on my vehicle and Charlie Apple was Very polite and courteous and professional I highly recommend him in the future to anyone. Charlie kept me updated on my vehicle and had it serviced and return to me the same day. More
by Ben
Employees Worked With
Charlie Apple
October 09, 2018
Ryan is the best! It was very easy set up for service, well executed, on time and very pleasant. I certainly recommend Ryan Yeoman who was friendly and efficient. It was very easy set up for service, well executed, on time and very pleasant. I certainly recommend Ryan Yeoman who was friendly and efficient. More
by Cknu
Employees Worked With
Ryan Yeomans
October 09, 2018
Excellent Customer Care! While we came in for a repair, we were referred to Marc for an extended warranty by our service representative, Andy Mrasz. Upon meeting him, he was While we came in for a repair, we were referred to Marc for an extended warranty by our service representative, Andy Mrasz. Upon meeting him, he was friendly, courteous and helpful. He explained everything in detail and allowed us time to make a decision without any pressure to purchase. We did purchase the warranty and he was able to get all the information taken care of with minimal effort on our part. He cared about our situation and got us back on the road in no time ... with peace of mind. Thanks Marc! It was a pleasure meeting you and doing business with you! We highly recommend everyone we encountered at Crown. We learned that Andy Mrasz is a relatively new employee here. His name is not available for review on the website so I will add my own here. From the moment our motorhome (mercedes sprinter) arrived by tow truck, we were greeted in the service bay. Upon entering the building Andy was there and willing to help. He took just a few minutes to finish up something else, then immediately was attentive to our needs. He took our information, passed it on to the mechanics and was able to resolve our problem very quickly. He took extra steps to make sure we were comfortable and kept informed every step of the way. It was a very quick (under warranty) fix. Andy referred us to Marc for the extended warranty also. Excellent Customer Service! Thank you Andy - your kindness and attentiveness made showing up in a tow truck a great experience! More
by Kenna
October 05, 2018
Came for service left with new car. Dave Siskin really explained all the benefits we would get by switching vehicles to a newer model and we liked the idea because a special they were ru Dave Siskin really explained all the benefits we would get by switching vehicles to a newer model and we liked the idea because a special they were running. More
by INTERMAB
October 04, 2018
Charlie got me in quickly for service and the car was ready Quick on time service! Charlie Apple was great in explaining the service we need for our vehicle and also arranged for a loner vehicle so we could tak Quick on time service! Charlie Apple was great in explaining the service we need for our vehicle and also arranged for a loner vehicle so we could take care of errands during the day. We spend part of our time between Virginia and FL. And prefer to have our vehicle serviced at Crown M/B. Bill Bender More
by BILL2012
Employees Worked With
Charlie Apple
