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868 Reviews of Crown Eurocars - Service Center
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February 15, 2017
very positive experience I came there last Saturday to replace the wiper blades for the S class and it was done promptly. Thank you . I also met Willie Edmonds who helped me I came there last Saturday to replace the wiper blades for the S class and it was done promptly. Thank you . I also met Willie Edmonds who helped me set up the embrace account and Mercedes me app. He was wonderful and most helpful. My thanks to him and the dealership. Best George Thomas More
by Mary
Employees Worked With
Willie Edmonds
February 09, 2017
World class service!! As always it was a pleasure dealing with Crown Eurocars in every way!! I was having my routine maintenance service done on my GLA250 and from the mom As always it was a pleasure dealing with Crown Eurocars in every way!! I was having my routine maintenance service done on my GLA250 and from the moment I walk thru the door until all is completed I feel welcomed, accommodated, and comfortable. The service is always excellent and I appreciate all of the staff at Crown, especially Charlie Apple in the service Dept. who helped me from beginning to end. Charlie always goes above and beyond and I appreciate his service knowledge if I might have any questions.He is an asset to Crown and I'm glad I have the opportunity to deal with him. Also appreciate the maintenance specialists that take care of my vehicles and the great job they do! Thank you again! D.B. More
by db
Employees Worked With
Charlie Apple
November 09, 2016
Phillip Boone excellent salesman I would like to personally give Philip Boonew a 10 review on excellent customer service. Top salesman to me. Really enjoy my 2016 Mercedes cl 250. I would like to personally give Philip Boonew a 10 review on excellent customer service. Top salesman to me. Really enjoy my 2016 Mercedes cl 250. More
by Toikeenan
Employees Worked With
Phillip Boone sales
November 04, 2016
Great service and great followup. I bought a new Mercedes SUV. I was from 70 miles away and once I made the deal it was late. Even though the salesman was thorough in the operations o I bought a new Mercedes SUV. I was from 70 miles away and once I made the deal it was late. Even though the salesman was thorough in the operations of the vehicle, it was way more than I could comprehend in a short period of time. Willie Edmonds, Concierge has gone above and beyond to help me, answer my questions, walk me through learning how to operate some of the technology of the vehicle. Yesterday, not knowing it was his day off I called to ask a question.. He would not allow me hang up and call the next day. He was more than willing to take a few minutes to walk me thru my situation. That's a dedicated employee.. More
by asuebirge
Employees Worked With
Willie Edmonds
October 13, 2016
Service Plus!! I was trapped in flood waters on 8/31/16 in Bradenton, Florida. I called Mbrace for assistance. They left me stranded!! I called Tom Cammarata at Cr I was trapped in flood waters on 8/31/16 in Bradenton, Florida. I called Mbrace for assistance. They left me stranded!! I called Tom Cammarata at Crown Eurocars for help. He finally got me towed to the dealership. He stayed in contact with me by phone while I was stranded. He got me a loaner car immediately upon arrival at the dealership. While my car was being analyzed, Tom stayed in telephone contact with me. It took several days before the insurance company determined that my 2014 Mercedes 550SL was a total loss because I needed a new engine. Tom assisted my in every way including getting my built-in radar system out of my car. Tom Cammarata and the service department at Crown Eurocars along with Dave Siskin are an important factor in why I bought my new 2017 Mercedes 450SL at Crown! Sincerely, Donald W Dunnington Palmetto, Florida More
by ddunnington
September 12, 2016
Mercedes G500 I have been using Crown Eurocars Auto Repair since 2004 when I purchased a 2003 Mercedes G500. Currently I have 320,000 miles on the vehicle and it l I have been using Crown Eurocars Auto Repair since 2004 when I purchased a 2003 Mercedes G500. Currently I have 320,000 miles on the vehicle and it looks like new. I have worked with Tom Cammarata since '04 and I have such trust and respect for him as I know he will always look out for the safety of my family regarding the maintenance of the vehicle. I have been very happy with both Tom and the dealership. Jim Whalen More
by JimG500
Employees Worked With
August 15, 2016
I had my car scheduled for service Charlie Apple was very helpful & thorough with me. Being a woman, I needed to understand more about the service needed on my car. He did that. Even at Charlie Apple was very helpful & thorough with me. Being a woman, I needed to understand more about the service needed on my car. He did that. Even at the time of my car pick up, he was helpful & still personable in,dealing with me. More
by felucita bautista
July 31, 2016
Very poor follow up and original problem not fixed. Original problem was diagnosed as $2400 fix to an AC problem. As well a Ac flow issue between top vents and bottom vents for additional $1000. I elec Original problem was diagnosed as $2400 fix to an AC problem. As well a Ac flow issue between top vents and bottom vents for additional $1000. I elected to just fix the $2400 AC Compressor issue which I was told would give AC to the Car but only through top vents, When I got car back ~5 days later the AC worked for just two days. When I took car back they said they could not fix without another $1000. This was not what I was originally told but, I had already paid the $2400. Since book value on car was so low I elected to not trust Crown again and eat the loss. I also could not get them to return my calls or Text. Makes me believe they had no confidence in their own diagnosis. They did issue replace car while ours was in the shop - good. They did reply quickly for original fix try - good. Car still has no AC and I'm out $2400 - Unacceptable ! More
by b4ugo
Employees Worked With
Charlie Apple
May 26, 2016
Great First Impression I scheduled a recall service back in early May, he coordinated the service and loaner smoothly, and I was out-the-door in minutes. He also called wit I scheduled a recall service back in early May, he coordinated the service and loaner smoothly, and I was out-the-door in minutes. He also called with a status of my vehicle, so I never needed to call in myself, which is a testament to his professionalism. Thank you Andy for a wonderful experience. -William More
by William
Employees Worked With
Andrew Kinner
March 23, 2016
Customer Service I have had a few occasions where reaching out to the concierge was necessary. Willie was prompt in returning may call, he is always polite and eager I have had a few occasions where reaching out to the concierge was necessary. Willie was prompt in returning may call, he is always polite and eager to assist. He is a wonderful asset to your company. More
by Tracky2
Employees Worked With
Willie Edmonds
