Crown Eurocars - Service Center

Peace of mind. Excellent service as expected. My very first time as anew resident to Florida. My 25 years old 560SL with only 24k miles needed warrantee service, I called Crown Eurocars. Patrick My very first time as anew resident to Florida. My 25 years old 560SL with only 24k miles needed warrantee service, I called Crown Eurocars. Patrick McFarland answered and suggested I bring the car in. Patrick communicated with the New England dealership and solved the problem. He called me only once to confirmed our situation. What a great experience. Thank you Parick and Crown Eurocars. More

Expect Excellence I have been dealing with Tom Cammarata for several years since I've been buying Mercedes and he never disappoints. This time, I was a bit unprepared I have been dealing with Tom Cammarata for several years since I've been buying Mercedes and he never disappoints. This time, I was a bit unprepared for the additional services and repairs my car needed beyond its regular maintenance. That's where Tom helped tremendously. He suggested I might be able to purchase a pre-paid maintenance package and contacted Kevin Roberts to verify my eligibility. Thank goodness I was able to utilize this service for the additional attention my car needed. I'm always satisfied with the help Tom provides. He's really excellent at providing first class attention and care to his owners. More

Completely Satisfied Patrick McFarland was assigned to my vehicle for service. Pat provided excellent customer service, very knowledgeable and professional. The transactio Patrick McFarland was assigned to my vehicle for service. Pat provided excellent customer service, very knowledgeable and professional. The transaction was seamless and the whole team assisted me. I would definitely recommend this dealership to a friend. More

Purchase or lease and Excellent Service I have had the privilege to be assigned Richard Webb as my service manager at Crown since 2002. He keeps my cars road worthy, safe and is always ava I have had the privilege to be assigned Richard Webb as my service manager at Crown since 2002. He keeps my cars road worthy, safe and is always available to answer my questions. Mr. Webb is a key component to my continued patronage of Crown. I highly recommend Richard Webb as a competent and knowledgeable service manager. Isabella S. C. Clearwater, Fl More

B service Pat mcfarland was great to work with . He took great care of our service and guided us through our options, as this is our first merc. Thanks for ever Pat mcfarland was great to work with . He took great care of our service and guided us through our options, as this is our first merc. Thanks for everything pat More

Crown Mercedes Does It Again! I Recently called Crown to schedule the 20,000 mile service on my 2014 550SL. As usual, the dealership was very friendly and accommodating. Upon ar I Recently called Crown to schedule the 20,000 mile service on my 2014 550SL. As usual, the dealership was very friendly and accommodating. Upon arrival, Richard Webb greeted me promptly and cheerfully. He even attended to a couple of extra items for me. My car was washed and ready when promised and everyone from the rental associate to the cashier were helpful and friendly. Willie J. Edmonds even showed me how to pair my new I phone to the car. I am so glad I started doing business with Crown instead of my local dealership! Sincerely, Donald W Dunnington Palmetto More

Good communication The biggest issue I usually have with dealerships is feeling like I'm up to speed on exactly what's going on with my car. Charlie Apple did a great jo The biggest issue I usually have with dealerships is feeling like I'm up to speed on exactly what's going on with my car. Charlie Apple did a great job of keeping me informed. He called regularly and called me back — promptly — when I called him. He was patient and never seemed like he was rushing to get me off the phone so he could do something else. He answered all my questions completely and clearly. He also did a great job in getting my repair approved and paid for by an independent company from which I'd purchased an extended warranty. John Heil, who dealt with me when I first brought the car in because Charlie was away, was likewise friendly, helpful and a pleasure to deal with. Dealing with employees like these leaves a very good impression in terms of the quality of service the customer feels he's received. The only suggestion I have for Crown and all auto service operations is that as part of the process the customer service reps should facilitate a conversation between the customer and the mechanic who'll actually do the work. More

my SL service Tom Cammarata is the best service advisor that I have experience at any of the 3 local Mercedes Benz dealers. I have not bought a car there recently Tom Cammarata is the best service advisor that I have experience at any of the 3 local Mercedes Benz dealers. I have not bought a car there recently since there is no one that I know any longer. More

Review on Charlie Apple Charlie Apple always is informative and professional. It is a pleasure taking my Mercedes to Crown Eurocars. He even introduced me to Larry Chapman Charlie Apple always is informative and professional. It is a pleasure taking my Mercedes to Crown Eurocars. He even introduced me to Larry Chapman as I was looking to purchase a 2015 GLK 350. More