Crown Eurocars - Service Center

Excellent service, as always I have been a customer of Crown EuroCars for almost 20 years, and have purchased several Mercedes vehicles from them. Until my latest, which was a GL- I have been a customer of Crown EuroCars for almost 20 years, and have purchased several Mercedes vehicles from them. Until my latest, which was a GL-450 SUV, I was a regular S-500 series purchaser. One of my earliest, and very best, contacts with them was meeting Richard Webb, my service advisor. He is VERY familiar with the various models, and their more common service issues. He is always friendly, honest and efficient. He always finds, and fixes, the problems described to him, even if they are uncommon. Have owned almost 25 Benz products in my lifetime, and I will not purchase them anywhere but Crown. Richard Webb is one very solid reason why. Because all vehicles, even Mercedes, need regular service. Sales staff has always been great to me, as well. Overall dealership rating from me would excellent. More

Appreciate the care. We were very pleased with service provided by Patrick Mcfarland and service department when we had a problem with our 2012 Mercedes S550 while in Flo We were very pleased with service provided by Patrick Mcfarland and service department when we had a problem with our 2012 Mercedes S550 while in Florida. We would absolutely use Crown Eurocars service department in the future if needed. Thank you so much. The Coles, Michigan. More

Superior Service Experience Made my appointment on line and drove right up to the service area. I was greeted warmly and with a smile. The door was held open and I went in to see Made my appointment on line and drove right up to the service area. I was greeted warmly and with a smile. The door was held open and I went in to see my Service rep Mr. Richard Webb, with whom I have the utmost confidence and comfort. He also greeted me by my name and pulled up my cars service record and queried me on any other needs. I waited for my car as I sat in a very comfortable waiting room enjoying fresh coffee made to taste. Richard came in once to inform me of a screw in my tire, which they repaired at no charge. My car was washed, positioned for my leaving and once again greeted by a warm smile as I departed. Great experience and although more expensive than a box store, I felt confident and assured that my vehicle was in the best shape it could be. More

Recent service visit I needed some unexpected service and Richard Webb provided me with the utmost service experience. He was pleasant, answered all my questions, and ver I needed some unexpected service and Richard Webb provided me with the utmost service experience. He was pleasant, answered all my questions, and very efficient with getting my in and out. Richard had my paperwork prepped, ready to be reviewed, and signed. I dropped off my car and was on the way to work in the loaner before I knew it. Overall, it was a great service experience! More

GREAT Service -on your schedule, and dilligent Go see Tom Cammarata for your next service visit at CROWN; He takes the time to listen, and figures out what needs done. We've done business at CROW Go see Tom Cammarata for your next service visit at CROWN; He takes the time to listen, and figures out what needs done. We've done business at CROWN for aver 10 years now, and being from North Tampa, we have other choices. Keep up the good work and the genuine service culture and attitude of "if it wasn't for our customers, we would not be here" Jim H More

Quality service and technically competent Advisors I worked with Richard Webb on my ML350; I needed a few modifications to ensure safe towing and Richard and his crew guided me through with excellent a I worked with Richard Webb on my ML350; I needed a few modifications to ensure safe towing and Richard and his crew guided me through with excellent advice and service. Pricey yes - however, all work was done the 'Mercedes' way and the automobile drives like a dream. Strongly recommend Richard for his technical expertise and patience. More

Thank you Excellent care & attention to customer service from Richard Webb & his team in the Mercedes service department. I appreciate all they did to go over & Excellent care & attention to customer service from Richard Webb & his team in the Mercedes service department. I appreciate all they did to go over & above taking great care of me & my car. Thank you Richard! More

John Heil and Richard Webb John was simply great in communicating with me and letting me know what was needed for my service and even went above and beyond to ask if i wanted a John was simply great in communicating with me and letting me know what was needed for my service and even went above and beyond to ask if i wanted a to have a repair done on my bumper when I was not expecting that to be fixed. Richard is also always great, he treats you like a person as if I had a million dollars and drove a CL-class car, no question is stupid to him and he is also always willing to help and go the extra mile, Crown EuroCars should feel fortunate to have to great team members. More

Richard Webb and mechanic Henry Great Team I am very grateful to have both Richard and Henry help to maintain my car. Because of both of them my car performance is better then newer models of I am very grateful to have both Richard and Henry help to maintain my car. Because of both of them my car performance is better then newer models of other automobiles Ii have driven. I always leave confident that my vehicle has been worked on and reviewed by a great team. More

No customer service I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a check engine light on was told it was a egr valves and it would not be under warranty . Told them to go ahead do the work. I am a paraplegic so I have to stay with my van can't use there loaner car.after five hours told they didn't have parts . Asked if I could come back no problem. When I get home I look in my warranty book from Mercedes and find that park is covered so I inform Mr Charile apple he diss agrees so I speak to Frank caloriccii who does his due diligence and agrees that it is covered Great! So I wait for call to bring van back in get the call in dec bring back in sit for four hours then told a bolt or some other part didn't come in and asked if they could repair when it comes in. I agree and Mr Apple offered to pick van up day before the repair so the engine would be cool and I would not have to set there. Well it now almost march and I have not gotten a call . Check engine light still on . Crown does good work but there is a major breakdown in customer service . They did send me a card for a discount on future work but can't use it if they never take my call or repair van. More