Crown Eurocars - Service Center

I recently brought my car to be serviced with Crown Mercedes and had the pleasure of working with Richard Webb (Service Advisor). He was extremely knowledgeable, courteous and kept me up to date on a c Mercedes and had the pleasure of working with Richard Webb (Service Advisor). He was extremely knowledgeable, courteous and kept me up to date on a continuous basis. He will take good care of your car and will go above and beyond what is expected. If you're going to get your Mercedes serviced, I highly recommend bringing it to Richard Webb at Crown Mercedes. More

Tom provided excellent service to me, without exception, for the many years that I have dealt with Mercedes service. He is very responsive to my special scheduling needs (I am a physician with a hectic hosp for the many years that I have dealt with Mercedes service. He is very responsive to my special scheduling needs (I am a physician with a hectic hospital schedule). He always keeps me informed about the progress of my service and repairs. He is knowledgable about my car. He is the major reason why I service my car only at crown. More

Mr. Smith was very kind and poliet and very knowledgeable, he answered all my questiones in a professional way. Jim aproched us in a very friendly manner at no time he came cross as a high pres knowledgeable, he answered all my questiones in a professional way. Jim aproched us in a very friendly manner at no time he came cross as a high presure saleman, I really appreciated his courtesy, our visit to your business was very comfortable. Thank you very much indeed! Sincerely, MingChun Wang Scott Doubleday More

I highly recommend using Tom Potter for your service needs. He really has a vast automotive knowledge is is truly an asset to your company! I will return to Crown Euro Cars exclussively due to the high needs. He really has a vast automotive knowledge is is truly an asset to your company! I will return to Crown Euro Cars exclussively due to the high expectation that was certainly met. Thank You! Mr.Bob Brennan More

I had the extreme pleasure to work with Tom Potter (Service Adviser) in the Service Department on my Mercedes CLS55 AMG. He is very knowledgeable on the car and provided "OUTSTANDING" service and pro (Service Adviser) in the Service Department on my Mercedes CLS55 AMG. He is very knowledgeable on the car and provided "OUTSTANDING" service and professionalism. What sets him apart from other advisers I have dealt with at other dealerships is his attention to detail (explains everything and does not rush through explaining the technical aspects), "TRUE Customer Service" and responding promptly to EVERY phone call/Voicemail. I will be recommending him to everyone that needs their car serviced. This service experience has by far been the best I have been to hands down. I normally do not take the time to write online reviews, but my experience was so pleasing/enjoyable that I wanted to take the time. More

We frequently travel to and from our 2nd home in South Carolina so my GL450 has racked up alot of mileage in just one year. On that note, it has been in need of alot of service. Every time I call to make Carolina so my GL450 has racked up alot of mileage in just one year. On that note, it has been in need of alot of service. Every time I call to make an appt, Tom is attentive and pleasant. I also appreciate how quickly he returns calls. We live in South Tampa so the Mercedes dealership on N. Dale Mabry is closer to us, but the quality of service and personal demeanor at Crown cannot compare, I will drive the extra distance with no complaints. More

25 words or more? Anything less would be impossible. Richard Webb is awesome! The entire service department is great, but Richard is my go to guy. Anytime I have a question Richard is there with the ans Richard Webb is awesome! The entire service department is great, but Richard is my go to guy. Anytime I have a question Richard is there with the answer. Issues are far and few between afterall, my baby is a Mercedes Benz, but when anything does come up, Richard is right there to address it. I came in Monday with an alternator/ battery issue on my way to work. Richard secured a loaner for me and I was able to carry on with my day without issue. The follow up call confirmed what I thought...it was the alternator. Richard had his team run diagnostics to make sure there were no other issues and now my baby is running like a top. They even washed it! What a service department! Now that I've got her back, Anastacia is her name, the cosmos is back in balance and life is grand...thanks again Richard! More

When I brought my '07 SL550 in for its annual oil change, Tom greeted me in a very friendly manner and assisted my wife and me with coffee, drinks, and donuts for our wait. He soon brought to my attention, Tom greeted me in a very friendly manner and assisted my wife and me with coffee, drinks, and donuts for our wait. He soon brought to my attention, however, several other service items that should have been handled earlier in the year. As we discussed the details, he realized that these procedures should have been handled under the now-expired Certified Pre-Owned plan, so he went to bat for me with management to cover the charges. In the meantime, he acquired us a loaner car for the night and assured me the work would be completed the next day. When I returned to pick up the car, I was thrilled to find the work complete, along with other service bulletins handled, all at no charge. Although the drive to Crown Eurocars is long for me, rest assured I'll be returning, given the high level of customer service and dealer integrity. Thanks, Tom, for an excellent job representing Crown. More

WONDERFUL CUSTOMER CARE! THANK YOU MR TOM POTTER! A MAN OF TRUE CHARACTER AND INTEGRITY! Last Monday my 03 Mercedes C240 broke down while I was driving and I had it towed to Crown EuroCars Mercedes service OF TRUE CHARACTER AND INTEGRITY! Last Monday my 03 Mercedes C240 broke down while I was driving and I had it towed to Crown EuroCars Mercedes service center. I didn't have an appointment and never brought my car there for service before. The staff in the service department was very friendly and made me feel at ease. They were so busy they had no loaner cars available and they promptly got me into a complimentary rental car. Tom Potter was the service advisor who handled my car. Tom treated me like a family member and went far above and beyond my expectations. Tom was honest, fair, friendly, and thorough in diagnosing the problem and resolving it. I WILL ALWAYS ASK FOR TOM POTTER when I have questions, concerns or need service on my vehicle. --Melinda F. More

I purchased my Mercedes two years ago from Crown & my salesman was Tony Diamond. It was the best car buying experience I've had, and when he said it was then a relationship he proved he is a man of his w salesman was Tony Diamond. It was the best car buying experience I've had, and when he said it was then a relationship he proved he is a man of his word. Throughout my lease thus far Tony has checked in with me. Recently I had a service issue & my husband called the 'other' Mercedes dealership on US19...they were unable to find the problem. Furthermore their service personnel were not the friendliest. We called Tony. In one day my dead car was picked up, repaired ( it was a battery! ), and returned to me nice & clean with the air running! The service man ( I'm sorry I do not remember his name )stopped doing what he was doing & politely listened to me & answered questions. That type of service is simply unheard of anymore & that is what sets Crown & Mr. Anthony Diamond 'head & shoulders' above the rest! I won't be going anywhere else! Thank you! Shaile More