Crown Mercedes-Benz Dublin

Overall solid experience Melisa Greenberg was extremely helpful and knowledgeable. She was able to answer all our questions before the purchase and during the sale. She also Melisa Greenberg was extremely helpful and knowledgeable. She was able to answer all our questions before the purchase and during the sale. She also walked us through some of the key features and she introduced us to the service advisor at their dealership. Wayne Michalak walked us through the financial details. A minor nitpik (attention-to-detail) the financial and title paperwork had an incorrect spelling of my last name. Melisa has promised to fix the issue. More

great service Had my E-Class in for service. David Kohler did a great job coordinating my appointment and got the proper service completed. Thanks again for the h Had my E-Class in for service. David Kohler did a great job coordinating my appointment and got the proper service completed. Thanks again for the help. More

Service A Brian Tassinari is efficient and customer centered. I drive from the opposite side of town to have my car serviced at Crown Eurocars of Dublin, due to Brian Tassinari is efficient and customer centered. I drive from the opposite side of town to have my car serviced at Crown Eurocars of Dublin, due to the excellent customer service. More

David Kohler was excellent I just moved to the area and selected Crown Mercedes-Benz of Dublin to service my vehicle. David Kohler provided details about the service, communica I just moved to the area and selected Crown Mercedes-Benz of Dublin to service my vehicle. David Kohler provided details about the service, communicated throughout the process, and made me feel like a valued client. I highly recommend Crown and David. More

Excellent Customer Service Crown Eurocars are real professionals unlike other dealerships they cut right to the chase and are very transparent. Which makes the car buying proces Crown Eurocars are real professionals unlike other dealerships they cut right to the chase and are very transparent. Which makes the car buying process/experience so much more easier and exciting. If you are in to purchase a new car ask for no other but CJ Sexton he is a certified sales consultant with excellent customer service. More

CJ Sexton is awesome! CJ was the best! He made us feel very special and important from the minute we walked in the door! He was so nice, sweet and friendly! He can tell CJ was the best! He made us feel very special and important from the minute we walked in the door! He was so nice, sweet and friendly! He can tell you what car is best for you just by you walking in. He's a pro with Mercedes!! He showed us every single feature and has responded to me so promptly with the answer to every question I have had since the day we purchased the car! CJ Sexton is the best out there. He helped me find my dream car!!! Thank you so much CJ! More

Worst repair experience ever! REMEDIED I went in person to Crown Mercedes when my 2009 C300 would not start. Told simply to call roadside assistance and have the car towed to Crown, which I went in person to Crown Mercedes when my 2009 C300 would not start. Told simply to call roadside assistance and have the car towed to Crown, which I immediately did. I called to inquire over the next two days and my phone calls were never returned. So after there was no follow I again went back to the dealership in person. They didn't even know the car was there even though Mercedes arranged the tow and I called Crown to make sure they knew the car was on the way. While parked at the dealership, property was taken out of the car. After finally completing the repair I got home to find out the hood would not open, so I had to go back to the dealership to have the initial repair corrected. Even that service was incomplete as parts were left in the trunk. I told them I would finish it myself at home. Several days, two unnecessary trips and hours wasted with not even a simple apology. Horrible customer service experience! UPDATE* After back and forth exchanges with Crown I received a call personally from President and GM Marc Wigler. We discussed the customer service issues and reached an amicable resolution and my invoice was partially refunded. I appreciated the ability for my concerns to be heard and resolved. Thank you Mr. Wigler. More

Treated like Royalty! Love my SL! Great sales experience at crown. Konstantine is the best! He took the time to tell me about the car and was very knowledgeable. Wil be back in about Great sales experience at crown. Konstantine is the best! He took the time to tell me about the car and was very knowledgeable. Wil be back in about 3 years for update! More