Crown Mercedes-Benz Dublin

BEST Car Buying Experience EVER After weeks of searching for a particular car, I found that Crown Mercedes in Dublin had a vehicle that matched my criteria. I called the dealership a After weeks of searching for a particular car, I found that Crown Mercedes in Dublin had a vehicle that matched my criteria. I called the dealership and was fortunate enough to speak with Bill Stevenson. Bill was professional, courteous and extremely helpful all without being pushy and without using any of those "cheesy" car salesman tactics. He took a video of the car and sent it to me so I could see what the car looked like as it was on the lot. In addition, he sent me the CarFax report of the car and a link to the photos. We made an appointment for my family and I to test drive the vehicle the following morning. Since we were over an hour away from the dealership, he told me he would let me know if the car was still available at the end of the day. True to his word, he texted me later that evening to let me know that the car would be there in the morning so we wouldn't waste a trip. As soon as we arrived, Bill had the car already waiting for us. In order to save time, Bill asked if we wanted to start the appraisal process on our current car (trade-in) while we took the car on a test drive, which we greatly appreciated. We had 2 kids in tow and buying a car usually takes quite a while. However, this was the best and quickest car buying experience we have ever had! The entire process went smoothly, it almost felt unreal. We never felt that "I can't wait to get out here" feeling that we have had in the past at other dealerships. Even the finance portion with Wayne M. went so quickly! The customer service that Bill S. and Crown Mercedes provides is above and beyond. And it didn't stop after we walked out the door - Bill reached out to us to ask how our drive home was and to make sure we were happy with our choice. In a year or two, we will be in the market again to buy a car and we already know where we are going to go and who we will ask for - Bill Stevenson at Crown Mercedes! More

Purchase of GLC300 The entire experience at Crown Eurocars was excellent. Ken Stuart and Wayne Michalak clearly care about their customers. They were both extremely kn The entire experience at Crown Eurocars was excellent. Ken Stuart and Wayne Michalak clearly care about their customers. They were both extremely knowledgeable about their products, were very courteous and listened to my needs - no hard sell tactics! More

Nothing but the best These people are nothing but top notch.Have needed service 3 times and been treated in a first class manner by David Kohler every time.Might be crazy These people are nothing but top notch.Have needed service 3 times and been treated in a first class manner by David Kohler every time.Might be crazy to say but his treatment of me was a big factor in buying a Certified Pre Owned E 350 to go along with my SLK Roadster that was bought elsewhere but previously serviced there. More

Best Service Ever! I kind of stumbled upon Crown MB because of another dealership of another companies short comings. It was the fantastic service department that really I kind of stumbled upon Crown MB because of another dealership of another companies short comings. It was the fantastic service department that really won my business in the beginning. Thanks to a very kind and caring gentleman by the name of Shen. Shen did everything possible to make sure we had a wonderful experience. When Shen found out my wife would only be willing to drive a MB he sent me to the perfect sales person CJ. Who made the whole buying experience flawless, professional, and most importantly relaxing! CJ explained everything about the car I was buying without ever referring to a manual of any sort. CJ's exuberant personality followed with his attention to detail really capsulates the Crown way of buying. The Crown team members have followed up with me over the past few days, making me feel like a family member not just a dollar sign. Thank you to Wayne in finance, Shen in Service, and CJ in sales! Flawless, perfection gentlemen! I'll be a life long customer. More

My Car Is Now Perfect! I have never owned a Mercedes before, but have always wanted a 550 convertible! I am older now, but just happened to find one for sale. So I bought it I have never owned a Mercedes before, but have always wanted a 550 convertible! I am older now, but just happened to find one for sale. So I bought it! I wanted to make sure it was in great shape so I took it to Crown. David Koehler is the person who helped me. He has a professional, no nonsense attitude and is very knowledgeable. He answered each one of my questions so that I completely understood the answer. There were no surprises, just great service! More

Nothing but top quality! My husband and I have had nothing but top quality experiences with Dublin Mercedes and their employees. Bill made buying a car easy with no hassles an My husband and I have had nothing but top quality experiences with Dublin Mercedes and their employees. Bill made buying a car easy with no hassles and no hidden agendas. He was professional, friendly and courteous - as top quality as the car we purchased! Highly recommend Bill Stevenson! More

Outstanding Shen is prompt and easy to get a hold of. Love working with him. Provided a loan car for the day. Doesn't seem inpatient when spending time with you. Shen is prompt and easy to get a hold of. Love working with him. Provided a loan car for the day. Doesn't seem inpatient when spending time with you. More

"Exceptional and outstanding " Crown Mercedes should be very proud to have a person of Mr. Stephen Revard's caliber working in the sales department. I have been dealing with Mercede Crown Mercedes should be very proud to have a person of Mr. Stephen Revard's caliber working in the sales department. I have been dealing with Mercedes dealerships (three in Michigan) since 1973. Crown Mercedes outranks all of them. The car buying process was made pleasurable, fun- filled and easy by Mr. Revard's unique experience in this field. He is always ready to help and answer any questions. He is a master salesman, an expert birder and world traveller. More