Crown Mercedes-Benz Dublin

Great Experience at Crown Mercedes!! Steve Bennett was very helpful and was very eager to help me with everything possible. He patiently answered all my questions several times and for se Steve Bennett was very helpful and was very eager to help me with everything possible. He patiently answered all my questions several times and for several days. He is a true asset to Crown Mercedes. Wayne was another fantastic person I met at Crown. He is very professional and knowledgeable and helped me with even those questions which were out of his scope. Whenever he didn't have an answer he excused and made sure that I have it before we start with any kind of paper work. Regards, Rishabh Srivastava More

Apprehensive turned Lifetime To preface this review, I would like to state that I have never written a review for anything online. I find that when people say they "never" do "thi To preface this review, I would like to state that I have never written a review for anything online. I find that when people say they "never" do "this", it typically means the opposite. In my case, it is true and that this experience and service I received here, propelled me to share it with others. I have been searching for a vehicle for myself for 11 months and have come really understand how dealerships work. I came in on Saturday to test drive the MB ML350 that was shown on the website. I've looked at many cars from other manufacturers, including other MB dealerships. I didn't have any intentions other than test drive and to ask questions on this particular model. When I walked in I was immediately greeted by CJ. In only a few minutes, he showed me he was not a car salesman, but a resource. I have not experienced this before, so kept my cards close. He showed me several options of same model and was completely frank with me. Not once did he give me a persuasive opinion, just his opinion. That goes a long way and I began to realize this dealership was different. We took a test drive and asked if he had a "route" that he typically takes. I expressed my concern about the online reviews of handling of this model and he offered to go an alternative route so I can experience it for myself. We did and why I felt I needed to share this is because he had another customer waiting on him. If anyone has gone through a similar process, they will know that most sales people want to get back to attend to their customers. Not once did I feel rushed. We got back to sit down to discuss the cars numbers. He showed me all what all of the same models were purchased at, then compared to the one I looked at. He then asked me what my "budget" was. Again, anyone that knows the car buying process, this is the first question asked. It was after this, I gave an offer based on the information provided. I felt comfortable giving this offer because most dealerships would never tell you all the detailed information on what they have in selling the car versus what they are typically going for. My initial offers was not accepted, but was trying to make my numbers work based on the budget that my wife and I agreed on. It was then I realized the only sales person on that day was me and trying to sell my wife on a car that I wanted and to end the this car purchase process. While on the phone talking to wife, CJ handed the finance people take a look. They came back shortly thereafter to tell me to offer a great rate from a bank other than MB financial. While I was waiting on the finance rate, CJ was helping his customer that was waiting on him while he was helping me. Ralph, the manager, came to talk to me and help me with further any questions. I didn't have any and he stated that it was probably because CJ answered them already. At that time, I realized I was late getting home and did not get a chance to tell CJ that i had to get home for an obligation. He called me on my way home. I told him that I had an obligation in which I had to leave. I then realized he wasn't asking where I was, but only calling so I had his number in case I had any questions. Later that evening, I discussed the details of my experience and the numbers for the car while getting ready for our date night. She ended up agreeing to the couple hundred dollars over the budget and to my surprise, insisted we go back to the dealership and get it. My awesome wife helped me clean my trade in and called CJ on my way 45 minutes before they closed to start paperwork and detail the car. The process was very fast and they were all very helpful in closing the deal. CJ spent some additional time with me to go over the new car well after the dealership closed. He insisted that I call him with any questions. Not once did I feel rushed and/or like just another customer. As we drove away for our date night in our new ride, I recapped to my awesome wife of the wonderful experience I had. She then said : "You know that the experience wasn't about buying this car, it was about gaining you as a customer for life" She was right! More

Great car buying experience at Crown The team at Crown was very professional and knowledgeable throughout my car buying experience. My salesman, Steve Bennett, didn't keep me waiting, in The team at Crown was very professional and knowledgeable throughout my car buying experience. My salesman, Steve Bennett, didn't keep me waiting, introduced my husband and I around to the rest of the Crown team, and went over all features of the car I was interested in in great detail, answering all my questions as they came up. Overall, I was made to feel like I was the most important customer in the dealership at all times. I'm pleased with my GLA and happy to now be part of the Crown family. More

Wonderful experience! I had the opportunity to meet Bill as well as Ralph the sales manager when I was doing research on a used GL 450. They had a very nice model availabl I had the opportunity to meet Bill as well as Ralph the sales manager when I was doing research on a used GL 450. They had a very nice model available with low mileage and they exceeded my expectations in both service and kindness to me. I was grateful for smooth transaction when trading in my vehicle and purchasing this one- I can't say enough about the professionalism of the people at Crown Mercedes ! More