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Crown Mercedes-Benz Dublin

Dublin, OH

4.8
2,261 Reviews

6500 Perimeter Loop

Dublin, OH

43017

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2,261 Reviews of Crown Mercedes-Benz Dublin

April 24, 2018

MB is a My wife and I bought our first MB from this dealership last Spring. We continue to be extremely impressed by the quality of the sales and service we r More

by Keith Bossard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Konstantin Chumak, Shen Saguisi, Ashli McConnell
April 23, 2018

Above and beyond! The team at Crown Eurocars of Dublin made my recent car buying experience a pleasure. After listening to my vehicle wish list, Melissa was warm, frien More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hawks, Melisa Greenberg, Wayne Michalak, CJ Sexton
Apr 24, 2018 -

Crown Mercedes-Benz Dublin responded

We're so glad to hear that Melissa was able to provide you with an overall positive experience by sharing her expertise and kind persona with you. It's so important that customers are entirely knowledgeable about their options and final choices, so its great that the team was so helpful to you. Congratulations on your new vehicle! We hope that you are enjoying it.

April 23, 2018

Service of 2005 SL55 and 2017 GLE 350 As usual, great and friendly service by Shen and the Crown team. Shen always is pleasant to deal with and pays attention to detail. Great experien More

by Giacalone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shen Saguisi
April 18, 2018

Great experience! Great guy and dealership. Would highly recommend them. Was very helpful with all information on the vehicle. Very excited on my first Mercedes Benz pu More

by ChanceBentley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wayne Michalak, CJ Sexton, Bill Stevenson
Apr 23, 2018 -

Crown Mercedes-Benz Dublin responded

Hi Chance, Congratulations on your first Mercedez-Benz! We are so happy for you and so thrilled that we were able to make a positive impact on your experience! We hope to continue working with you in the future and that you join us once your vehicle is ready for its first service.

April 17, 2018

Extremely pleasant! What a great place to purchase a Benz from. Have to agree with other reviewers, felt like home from the moment you walked through the door. Everyone More

by LoveGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Revard
April 17, 2018

Very disappointed with how service was handled I took my car in for service after having some noise coming from the front right side of the car. They provided a "fix" that was covered under my warr More

by columbus oh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Lyons
Apr 30, 2018 -

Crown Mercedes-Benz Dublin responded

Dear columbus oh, We apologize if we did not explain in detail our initial findings 14 months ago when, in accordance with the manufacturer’s guidelines, we replaced the sway bar links under the manufacturer’s warranty which did minimize the sound. Now, over a year later, we did replace the sway bar at no cost to you despite the Mercedes-Benz Parts Warranty having expired. The Mercedes-Benz technical guidelines and technical assistance center (TAC) recommends replacing both struts but we believe that you could achieve the desired outcome by just replacing the strut on the right side, hence our recommendation for additional work. Sincerely, Seth Kinniard, Service Director.

April 14, 2018

What a pleasureful buying experience! From the moment I stepped through the door at Crown Mercedes, everyone was friendly and made my first Mercedes buying experience most enjoyable. No p More

by Jane F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melisa Greenberg, CJ Sexton
Apr 23, 2018 -

Crown Mercedes-Benz Dublin responded

We are thrilled to hear that we made the purchase of your new Mercedes easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Melisa Greenberg is certainly a favorite around here, so it is no surprise that you had a great experience working with her!

April 06, 2018

Great service on my E350 4matic I contacted Shen Saguisi after I hit a huge pothole. My E350 needed to be towed to the shop at Crown. Shen got the Mechanic working on it that after More

by Fireman28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shen Saguisi
Apr 09, 2018 -

Crown Mercedes-Benz Dublin responded

Thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experience with us! Please let us know if we can help you again in the future. Regards, Crown Mercedes-Benz Dublin

April 06, 2018

Ken's a real professional Purchased multiple cars from Ken. Always appreciate that Ken's takes the time and patience explaining the systems- especially to my wife. This saves More

by Benz addict
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Stuart
April 05, 2018

A great buying experience in a welcoming dealership We were truly impressed - our first visit to Crown Eurocars of Dublin and every person greeted us and acted like they cared that we were there. We ar More

by Mary Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Stuart, Wayne Michalak, CJ Sexton, Richard Renner
Apr 09, 2018 -

Crown Mercedes-Benz Dublin responded

Mary Jo, thank you for sharing your experience with us. We are grateful you entrusted us with the care of your new car purchase and are happy to hear we delivered the service you expect. Congratulations on your new vehicle! We look forward to the opportunity to serve your auto needs again in the future. Regards, Crown Mercedes-Benz Dublin

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