Crown Motors Holland

Unsatisfied After five days of having my brand new 2019 Honda HR-V, I noticed my safety features were not working. I called the dealership and they brushed it off After five days of having my brand new 2019 Honda HR-V, I noticed my safety features were not working. I called the dealership and they brushed it off and insisted that the safety features (lane assist, collision/break control, and cruise control) were acting up because of the extreme cold weather. Then after two days later, after another car nearly collided with me, I realized that my horn did not work; I tried to press it and silence. Additionally, my steering wheel features (e.g. radio controls) did not work either. After countless times of trying to schedule an appointment to fix my horn, they finally did, but nearly four weeks later. Apparently, I had a defective clock spring and it was due to how the part was installed. It did take a week for the replacement clock spring to arrive, but all the dealership did to compensate me was me a free oil change. In the past, I have never had any issues with Crown Motors…until now. All the representatives always forget to call me by my preferred name and it’d be ok, but I have visited the dealership five times in the past two months. Also, I did not like that they pushed an extended warranty on me and it was quite an inconvenience to cancel it. They were very adamant that I keep it, but I was convinced otherwise. All in all, I would not recommend going to Crown Motors, if you have a choice. More

excellence in service I received exceptional service by a great team at Crown. From the receptionist to the person setting up my appointment and to the service dept. the I received exceptional service by a great team at Crown. From the receptionist to the person setting up my appointment and to the service dept. there was no problems. More

Buying a car made easy. I walked in without an appointment,, without planning, or anything, and less than two hours I had a brand new car, ready to be picked up the next morn I walked in without an appointment,, without planning, or anything, and less than two hours I had a brand new car, ready to be picked up the next morning. Truly a pleasant expierence with friendly associates and amazing service. If I am ever in need of another GM vehicle I would come back. More

Service They went above and beyond with me because I didn't have an appointment, but worked me in the next day and had a great mechanic, Greg, work on my car. They went above and beyond with me because I didn't have an appointment, but worked me in the next day and had a great mechanic, Greg, work on my car. Always pleasant and accommodating. More

Service Travis was exceptional! He was very detail oriented and answered all of my questions. Lourdes was very kind and polite on the phone as well. Highly re Travis was exceptional! He was very detail oriented and answered all of my questions. Lourdes was very kind and polite on the phone as well. Highly recommend!! More

Very disappointed We have used Crown for most all of our auto purchases. Recently while getting an oil change there they ran my wife's Odyssey thru the car wash only t We have used Crown for most all of our auto purchases. Recently while getting an oil change there they ran my wife's Odyssey thru the car wash only to have it collapse on the passenger side totaling the van (which was almost paid off). We assumed that they would work with us on another Odyssey while we waited for the insurance check, our friends and family who also buy from Crown were also anxiously awaiting as we all assumed they would do the right thing. Not so, we went in to look at used Odyssey's and it was pretty clear that we weren't a priority, the young manager that day was a decent guy but didn't have the information or resources to properly deal with the situation. We gave them 2 more chances to do the right thing, they were worried about taking a small loss instead of retaining the 15-16 cars our family and friends purchase from them every year. Everything was a battle with them and you only get so many chances to do what is right. The only person who we felt cared about use instead of the bottom line was Matt from the service department, unfortunately that didn't translate. We won't be back, we went to Serra in Grandville and the culture there was amazing, no battles, nothing hidden, treated how we expected to be treated. More

Poor customer service I remember why I have avoided action service for years. Tried today for a simple tail light issue. No one offered to log me in until I approached so I remember why I have avoided action service for years. Tried today for a simple tail light issue. No one offered to log me in until I approached someone. Was told I could see if the basic part is in stock, and service would take 1 to 2 hours (to replace a socket). Went to parts, thinking I could get the part and go elsewhere. Parts said “be right with you”. I left after 15 minutes of waiting. Service at OK Tirr is much more reliable and personal. I am done with buying cars from Crown. More

Recent Honda CR-V Purchase I'd been in the market for a used CR-V for several months looking for a good deal. At Crown I found a great price on a low mileage certified CR-V. Bri I'd been in the market for a used CR-V for several months looking for a good deal. At Crown I found a great price on a low mileage certified CR-V. Brian and the rest of the team made the purchase process very simple and even had it ready for pick up faster than I expected. More

Lacking sales Salesperson Annette couldn't provide pictures an additional info. Auto was posted online with no pictures. But did a good job to follow up with me to Salesperson Annette couldn't provide pictures an additional info. Auto was posted online with no pictures. But did a good job to follow up with me to tell me car had been sold. Never did email pictures. Told her would be coming from out of state etc. More