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Crown Nissan of Decatur

Decatur, IL

Overview
Reviews
4.6
192 Reviews
Out of all the Decatur Nissan dealerships and other dealers throughout Illinois, Crown Nissan of Decatur continues to be a go-to place for car shoppers. Prior to 2013, we were known as Miles Nissan, and although our name changed, our dedication to our customers remains the same and we still put each and every one first. It is our mission to deliver first-class products, top-notch service and an excellent customer experience, which we strive to do at all times. Additionally, we have a phenomenal lineup of new and used cars for sale in Decatur, including fresh late-model pre-owned. At Crown Nissan of Decatur, our wide selection of outstanding cars will meet your every need. In addition to selling cars at our Decatur Nissan dealership, we try to give back to the community by hosting local events for organizations and making donations. Over the last few years, we have sponsored events for the Decatur Blue Festival, Meridian Foundation for Education, Mt. Zion Foundation for Education and Decatur Park District Junior Golf. We've also helped raise money for several local schools in the area in order to provide much-needed equipment for their athletic and scholastic departments. If you want to view new Nissan cars for sale in Decatur, Crown Nissan has a wide variety of models that will suit buyers with different tastes. From trucks like the 2024 Nissan Titan to midsize cars like the 2024 Nissan Altima, there are several unique models you can choose from. We also have a collection of used Nissan cars for sale that may fit what you're looking for in our pre-owned inventory, which features a range of makes and models. From one-owner vehicles to certified pre-owned models, we have numerous high-quality cars available for purchase. We even offer Nissan financing at an affordable price, so you can get the car that best suits you. Aside from our used car selection, we have a wonderful service department for those in need of car repair in Decatur. Our team of trained technicians are certified to repair all makes and models, including both new and used cars, trucks, and SUVs. We also only use OEM Nissan parts to ensure your car is properly repaired. For first-rate service in Decatur, Crown Nissan is your one-stop shop. Customer satisfaction and respect are two things that are very important to us at our Decatur Nissan dealership, and we make sure both our employees and customers are always treated fairly. If you're in search of new Nissan cars for sale in Decatur and want to work with a dealership that truly cares about its customers, contact us at Crown Nissan of Decatur and we will be sure to help you get what you're looking for.
Contact Dealership

165 W Pershing Rd

Decatur, IL

62526

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Showing 192 reviews

October 24, 2025

They changed the oil and fuel filter and that's all They didn't take long to do it. More

by larryadams2899
Recommend Dealer
Yes
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October 21, 2025

Joe was extremely helpful, Mike the financial guy took his time to explain everything to me. The entire team was kind and made sure that we all felt welcome and there was no pressure to pick a car. More

by havencaulfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Mike
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October 13, 2025

LJ did a great job, I am not sure why it takes so long, that is not really his fault, it just is what it is. More

by oarnoldmccray
Recommend Dealer
Yes
Employees Worked With
LJ Barbee
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Oct 16, 2025 -

Crown Nissan of Decatur responded

We deeply cherish your feedback and are pleased to hear about your positive experience with our team member. It's wonderful that you received great service during your visit. We understand that timing can sometimes be a concern, and we appreciate your patience with our processes. Your recognition of the quality service provided means a lot to us at Crown Nissan. Thank you for taking the time to share your experience with us.

October 13, 2025

Overall good experience. Helpful, not pushy, understood what I needed Walked in, got a car and walked out... that's all More

by oarnoldmccray
Recommend Dealer
Yes
Employees Worked With
LJ barbee
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Oct 16, 2025 -

Crown Nissan of Decatur responded

We are absolutely thrilled to hear about your positive experience! It sounds like our team provided exactly the kind of service we strive for - being helpful without being pushy and truly understanding your needs. We're delighted that your visit was so straightforward and efficient, allowing you to find the right car and complete your purchase smoothly. Your feedback means a lot to us and reinforces our commitment to making car buying a pleasant experience for every customer.

October 13, 2025

Great service. Always take care of any problems and concerns. Work always done efficiently and on time. More

by pswayne
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 16, 2025 -

Crown Nissan of Decatur responded

We greatly appreciate your wonderful feedback about the exceptional service you received. It means so much to hear that our team consistently addresses your concerns and handles any issues that arise. Your recognition of our efficient work and timely completion truly reflects our commitment to providing reliable automotive care. Thank you for trusting us with your vehicle needs and for taking the time to share your positive experience.

October 13, 2025

Communication could have been much better. I was waiting for my car. Changing 4 tires took 3 hours!!???? Very little communication on extra time needed and why. Two sensors had to be replaced More

by A.R.
Recommend Dealer
No
Employees Worked With
Service manager, Amber. briefly talked to the actual mechanic.
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Oct 13, 2025 -

A.R. responded

Communication could have been much better. I was waiting for my car. Changing out 4 tires (buy 3 get 1 free) took 3 hours!!???? Very little communication on extra time needed and why. If i'd known more about the likely delay caused, I would have taken a shuttle home and used the time on other tasks. Two sensors had to be replaced after mechanic spent 20 min trying to make old ones work. As a result of work done by mechanic......now all four sensors do not connect when car starts up and only two are able to connect after driving over 1 mile from start. All four worked when i pulled into service garage initially. This mechanic took on another customer's impromptu request while working on my car. So, someone comes off the street and has immediate service given, and my car with an actual service appt had to wait? Job "Labor" is calc'd at 1.8 hours. It doesn't take Napa an hour to deliver sensors!! When I left, I explained to service manager it shouldn't have taken 3 hours just to replace 4 tires. NOTHING said. No sorry, no we'll try better next time, no NOTHING....just a stare. If Crown wants to make this good, I want them to contact another Nissan dealership, arrange for the work to be IDT'd back to Decatur....and allow me to go to the other dealership to rectify the sensors. My trust and patience with Crown has worn thin. I've never had any problem with Crown over the years. Steve is excellent to work with as was all previous service managers. I've also asked several people over the years to delete certain contact phone numbers off of my profile bcs they no longer exist. I see from the receipt (btw $1,088.20 spent!!) that those same phone numbers are STILL listed in your system. What does it take to get ANYONE to do their job right these days at Crown???? You lost Colin....you lost Brian.....

October 11, 2025

They always make sure their customers are taken care of. Pleasant van driver! Check all issues that is requested by customer. Only one thing there was discounts on line. I didn’t have card but they could h More

by jmargooldham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know names- person that greeted you when car was brought in ! Excellent service & van driver outstanding!
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Oct 16, 2025 -

Crown Nissan of Decatur responded

We are overjoyed to hear about your positive experience with our team! It's wonderful to know that we consistently ensure our customers feel well taken care of. We're pleased that our van driver provided pleasant service and thoroughly addressed all your requested concerns. We understand your point about the online discounts and appreciate you bringing this to our attention. Your feedback helps us improve our processes to better serve customers like yourself. Despite this minor issue, we're thrilled that you found our staff to be excellent. Your satisfaction means everything to us, and we truly value customers like you who take the time to share their experiences. We look forward to continuing to provide you with the exceptional service you deserve.

October 11, 2025

Service is polite and seems fine, haven’t really had a problem to address though More

by wendel.boyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Oct 16, 2025 -

Crown Nissan of Decatur responded

Thank you for sharing your experience. We are delighted to hear that you found our service team polite and that everything has been running smoothly for you. Your positive feedback about our service quality means a great deal to us. We strive to provide courteous and reliable service to all our customers, and it's wonderful to know we're meeting that goal for you. We hope to continue serving you well whenever you need us.

October 10, 2025

Quick and satisfied in service. counter ladies were all pleasant and helpful. Price was fantastic More

by lafox_52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The one that took our payment. She has chickens
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Oct 15, 2025 -

Crown Nissan of Decatur responded

We are grateful for your wonderful feedback about your recent service experience. It brings us great joy to hear that you found our service to be efficient and that you left feeling completely satisfied. We take pride in having team members who are pleasant and helpful, and we're delighted that our staff made such a positive impression on you. Your mention of our fantastic pricing shows that we're meeting our goal of providing excellent value to our customers. Thank you for choosing Crown Nissan and for taking the time to share your positive experience.

October 10, 2025

I have no problem with the work that was done on my car the personal were very good and they did take care of me More

by xl8691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber was very efficient at her job
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Oct 15, 2025 -

Crown Nissan of Decatur responded

We are ecstatic to hear that you had a positive experience with the service work on your vehicle. Your feedback about our team taking good care of you means a great deal to us. We take pride in providing quality automotive service and ensuring our customers feel valued throughout their visit. Thank you for choosing Crown Nissan and for taking the time to share your experience with others.

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