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Crown Nissan of Decatur

Decatur, IL

Overview
Reviews
4.6
179 Reviews
Out of all the Decatur Nissan dealerships and other dealers throughout Illinois, Crown Nissan of Decatur continues to be a go-to place for car shoppers. Prior to 2013, we were known as Miles Nissan, and although our name changed, our dedication to our customers remains the same and we still put each and every one first. It is our mission to deliver first-class products, top-notch service and an excellent customer experience, which we strive to do at all times. Additionally, we have a phenomenal lineup of new and used cars for sale in Decatur, including fresh late-model pre-owned. At Crown Nissan of Decatur, our wide selection of outstanding cars will meet your every need. In addition to selling cars at our Decatur Nissan dealership, we try to give back to the community by hosting local events for organizations and making donations. Over the last few years, we have sponsored events for the Decatur Blue Festival, Meridian Foundation for Education, Mt. Zion Foundation for Education and Decatur Park District Junior Golf. We've also helped raise money for several local schools in the area in order to provide much-needed equipment for their athletic and scholastic departments. If you want to view new Nissan cars for sale in Decatur, Crown Nissan has a wide variety of models that will suit buyers with different tastes. From trucks like the 2024 Nissan Titan to midsize cars like the 2024 Nissan Altima, there are several unique models you can choose from. We also have a collection of used Nissan cars for sale that may fit what you're looking for in our pre-owned inventory, which features a range of makes and models. From one-owner vehicles to certified pre-owned models, we have numerous high-quality cars available for purchase. We even offer Nissan financing at an affordable price, so you can get the car that best suits you. Aside from our used car selection, we have a wonderful service department for those in need of car repair in Decatur. Our team of trained technicians are certified to repair all makes and models, including both new and used cars, trucks, and SUVs. We also only use OEM Nissan parts to ensure your car is properly repaired. For first-rate service in Decatur, Crown Nissan is your one-stop shop. Customer satisfaction and respect are two things that are very important to us at our Decatur Nissan dealership, and we make sure both our employees and customers are always treated fairly. If you're in search of new Nissan cars for sale in Decatur and want to work with a dealership that truly cares about its customers, contact us at Crown Nissan of Decatur and we will be sure to help you get what you're looking for.
Contact Dealership

165 W Pershing Rd

Decatur, IL

62526

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Showing 179 reviews

August 18, 2025

Get you right in . friendly staff. Clean building. Kept me informed through the whole process. Text and email me the whole time. More

by holdable22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 08, 2025 -

Crown Nissan of Decatur responded

We are delighted to hear about your positive experience with our team. It's wonderful to know that our staff made you feel welcome and that you found our facility clean and well-maintained. We're particularly pleased that our communication methods worked well for you - keeping our customers informed throughout their entire visit is something we take great pride in. Your feedback about our text and email updates confirms that we're meeting our goal of providing transparent service. Thank you for choosing Crown Nissan and for sharing your experience with others.

August 18, 2025

I did a credit application for a car never heard back even called and left a message. Wanted to get my car serviced never heard back More

by W70177203mq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber and finance
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Sep 09, 2025 -

Crown Nissan of Decatur responded

We are concerned to hear about your experience and we understand your frustration. Your feedback is invaluable to us as it helps us identify where we can improve our response processes. We want to ensure that every customer receives timely communication regarding their automotive needs, whether for purchasing or service. Please contact Ryan Grinestaff at Rgrinestaff@crownnissandecatur.com so we can address your concerns directly and provide you with the assistance you deserve.

August 16, 2025

Excellent salesperson: Clyde Chapman. Explained details clearly. Helpful sales manager Friendly staff. All took a personal interest in us - polite and positive atmosphere! More

by write2roy
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
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Sep 08, 2025 -

Crown Nissan of Decatur responded

We are grateful for your wonderful feedback about your experience with us. It's fantastic to hear that Clyde provided such clear explanations and took the time to help you understand all the details. We're also pleased that our sales manager and entire team made such a positive impression with their helpful and friendly approach. Knowing that everyone took a personal interest in you and created a polite, positive atmosphere truly makes our day. Thank you for recognizing the dedication our staff puts into making every customer feel valued and supported throughout their visit.

August 16, 2025

They were able to fit us right in for the needed repairs. Another dealership wasn’t able to move as fast so it is greatly appreciated More

by dnh5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jesse
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Sep 08, 2025 -

Crown Nissan of Decatur responded

We are thrilled to hear that we could accommodate your repair needs so quickly. Your feedback about our ability to move fast when you needed service means a lot to us. We understand how important it is to get back on the road without delay, and we're glad we could provide the timely service you were looking for. Thank you for choosing us and for taking the time to share your positive experience.

August 14, 2025

Always receive excellent friendly service by all - service manager, mechanics, cashier, plus a cold drink or a cup of coffee! More

by BCRIPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mgr, cashier
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Aug 15, 2025 -

Crown Nissan of Decatur responded

We are utterly delighted to hear about your wonderful experience with our team. Your kind words about the outstanding service you consistently receive from our service manager, mechanics, and cashier truly mean the world to us. We take great pride in creating a welcoming environment where every team member contributes to making your visits exceptional. It brings us such joy to know that even the small touches like offering a refreshing cold drink or warm cup of coffee help make your time with us more comfortable. Your recognition of our entire team's dedication to providing friendly, excellent service motivates us to continue delivering the high-quality care you deserve with every visit.

August 10, 2025

I went to Crown Nissan for an oil change and a four wheel alignment at 7am. I was in and out by 8:18 and the price was right! More

by tracie.kalata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist in Office
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Aug 19, 2025 -

Crown Nissan of Decatur responded

We are elated to hear about your positive experience with us! It's wonderful that you were able to get both your oil change and four wheel alignment completed so efficiently in just over an hour. We understand how valuable your time is, especially with an early morning appointment at 7am, and we're thrilled that our team was able to provide you with quick and affordable service. Your feedback about our pricing and speed of service truly means a lot to us. Thank you for choosing Crown Nissan for your automotive needs!

August 09, 2025

The guy was nice and changed my oil without a hiccup. Ladies Amber and other blonde were very nice More

by juliebennick3
Recommend Dealer
Yes
Employees Worked With
Don't know mechanics name
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Aug 19, 2025 -

Crown Nissan of Decatur responded

Thank you immensely for taking the time to share your positive experience with us. We are delighted to hear that your oil change service went smoothly without any issues. It's wonderful to know that our team member provided you with friendly and professional service throughout your visit. We're also pleased that Amber and her colleague made such a positive impression with their welcoming and helpful approach. Your feedback about the quality of service from our staff means a great deal to us, and we'll be sure to recognize the team for their excellent work. We truly appreciate your business and look forward to serving you again in the future.

August 09, 2025

Service was easy in, prompt and out the door in a timely fashion. Was nice not to be pressured about additional things they wanted to do to the car, but noted it on the paperwork. More

by justjane59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were great
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Aug 19, 2025 -

Crown Nissan of Decatur responded

We are thrilled to hear about your positive experience! Your feedback about our efficient and streamlined service process means so much to our team. We understand how valuable your time is, and we're glad we could provide you with quick and professional service from start to finish. It's wonderful to know that you appreciated our honest approach of noting additional service recommendations without any pressure to purchase them. We believe in transparency and letting our customers make informed decisions that work best for them. Thank you for taking the time to share your experience with us!

August 07, 2025

Mechicanic didn't want a big job so he referred me to someone else to fix More

by Larrydlee81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Da mechicanic
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Aug 19, 2025 -

Crown Nissan of Decatur responded

We are sorry to hear that we fell short of your expectations during your recent visit. We understand your frustration. We take all feedback seriously as it helps us improve our service standards. We would appreciate the opportunity to discuss your experience further to understand exactly what happened. Please contact Charlie Cloyd at 217-872-5748 so we can address your concerns directly.

August 07, 2025

My experience with the Service Center was great from beginning to end. Especially my rides with Teresa. More

by clorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber and Teresa
Report | Print
Aug 19, 2025 -

Crown Nissan of Decatur responded

We are utterly delighted to hear about your wonderful experience with our Service Center from start to finish. It's fantastic to know that every aspect of your visit met your expectations and that you had such positive interactions throughout your time with us. Your kind words about the exceptional service you received truly make our day. Thank you for taking the time to share your experience with us - feedback like yours motivates our entire team to continue providing the outstanding service our customers deserve.

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