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Crown Nissan of Decatur

Decatur, IL

Overview
Reviews
4.6
179 Reviews
Out of all the Decatur Nissan dealerships and other dealers throughout Illinois, Crown Nissan of Decatur continues to be a go-to place for car shoppers. Prior to 2013, we were known as Miles Nissan, and although our name changed, our dedication to our customers remains the same and we still put each and every one first. It is our mission to deliver first-class products, top-notch service and an excellent customer experience, which we strive to do at all times. Additionally, we have a phenomenal lineup of new and used cars for sale in Decatur, including fresh late-model pre-owned. At Crown Nissan of Decatur, our wide selection of outstanding cars will meet your every need. In addition to selling cars at our Decatur Nissan dealership, we try to give back to the community by hosting local events for organizations and making donations. Over the last few years, we have sponsored events for the Decatur Blue Festival, Meridian Foundation for Education, Mt. Zion Foundation for Education and Decatur Park District Junior Golf. We've also helped raise money for several local schools in the area in order to provide much-needed equipment for their athletic and scholastic departments. If you want to view new Nissan cars for sale in Decatur, Crown Nissan has a wide variety of models that will suit buyers with different tastes. From trucks like the 2024 Nissan Titan to midsize cars like the 2024 Nissan Altima, there are several unique models you can choose from. We also have a collection of used Nissan cars for sale that may fit what you're looking for in our pre-owned inventory, which features a range of makes and models. From one-owner vehicles to certified pre-owned models, we have numerous high-quality cars available for purchase. We even offer Nissan financing at an affordable price, so you can get the car that best suits you. Aside from our used car selection, we have a wonderful service department for those in need of car repair in Decatur. Our team of trained technicians are certified to repair all makes and models, including both new and used cars, trucks, and SUVs. We also only use OEM Nissan parts to ensure your car is properly repaired. For first-rate service in Decatur, Crown Nissan is your one-stop shop. Customer satisfaction and respect are two things that are very important to us at our Decatur Nissan dealership, and we make sure both our employees and customers are always treated fairly. If you're in search of new Nissan cars for sale in Decatur and want to work with a dealership that truly cares about its customers, contact us at Crown Nissan of Decatur and we will be sure to help you get what you're looking for.
Contact Dealership

165 W Pershing Rd

Decatur, IL

62526

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Showing 179 reviews

August 07, 2025

Service was great no problems. Dropped off vehicle and pick back up once oil change was complete More

by helmfam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany is think
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Aug 19, 2025 -

Crown Nissan of Decatur responded

Thank you for taking the time to share your positive experience with us. We are privileged to hear that your service went smoothly without any issues. It's wonderful to know that our convenient drop-off and pick-up process for your oil change met your expectations. Your feedback is incredibly valuable to us as we strive to provide efficient and hassle-free automotive care. We look forward to serving you again for all your vehicle maintenance needs.

August 05, 2025

Joe did well. He showed us what we were looking for. He then asked what we might be looking for, and there was a car that had not been on the lot yet. More

by proshews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, the finance guy
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Aug 06, 2025 -

Crown Nissan of Decatur responded

We genuinely admire your positive feedback about your experience with us. It's wonderful to hear that our team member performed well and took the time to understand exactly what you were looking for. We're especially pleased that he went the extra step to ask about your additional needs and was able to share information about inventory that might interest you, even when it wasn't yet available on the lot. This kind of attentive service and forward-thinking approach is what we strive for at Crown Toyota. Your satisfaction means everything to us, and we appreciate you taking the time to share your experience.

August 05, 2025

Friendly , prompt and excellent service! I like the ease of scheduling service and the subsequent tracking once my vehicle has been turned over to Crown. More

by antler634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jesse
Report | Print
Aug 06, 2025 -

Crown Nissan of Decatur responded

We are excited to hear about your wonderful experience with our team! Your comments about receiving friendly and prompt service truly mean a lot to us. We're thrilled that you found our scheduling process convenient and appreciated being able to track your vehicle's progress while it was in our care. We strive to make every interaction smooth and efficient for our customers. Thank you for taking the time to share your positive feedback - it helps us know we're on the right track in providing excellent service to everyone who visits us.

August 05, 2025

Excellent service at a timely manner service personnel, listen to me and talk to me instead of at me, which was very much appreciated. Thank you. More

by fredrswansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
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Aug 06, 2025 -

Crown Nissan of Decatur responded

Thank you for taking the time to share your wonderful feedback about your experience with us. We are thrilled to hear that our service team provided you with outstanding assistance in a prompt fashion. It means so much to us that our personnel took the time to truly listen and engage with you in a respectful, conversational manner rather than simply talking over you. This approach to customer care is something we value deeply, and your recognition of these efforts is incredibly meaningful to our team. We appreciate your business and look forward to continuing to serve you with the same level of excellence.

August 04, 2025

RJ-test drive and then helped with figuring out how stuff works. Clayton-sold me the car. Explained everything. Can't say enough about his politeness and professionalism. TJ-went back a week later for a tu More

by skcdickman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RJ, TJ, Clayton
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Aug 18, 2025 -

Crown Nissan of Decatur responded

We are absolutely thrilled to hear about your positive experience with our team. It sounds like you received excellent support throughout your entire car buying journey, from the initial test drive to learning about all the features. We're pleased that our staff took the time to help you understand how everything works and even provided follow-up assistance when you returned. Your feedback about the politeness and professionalism you experienced means a great deal to us. Thank you for choosing Crown Nissan and for taking the time to share your experience.

August 03, 2025

The staff at Crown Nissan are very knowledgeable about every aspect of the cars they sell. Believe me when I say that I needed all the help I could get regarding the technology in the newer models. TJ was More

by jhardimon1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ, Tyler and the finance gentleman. Sorry, I don't remember his name.
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Aug 04, 2025 -

Crown Nissan of Decatur responded

We are thrilled to hear about your positive experience with our knowledgeable team! It's wonderful to know that TJ was able to provide you with comprehensive information about all aspects of our vehicles. We understand that navigating the technology in newer car models can feel overwhelming, and we're so pleased that our team was able to guide you through everything and ensure your purchase process went smoothly. Your feedback about the expertise and helpfulness you received means a great deal to us at Crown Nissan. We truly appreciate you taking the time to share your experience!

August 03, 2025

I entered the shop to exist in my vehicle after paying for my service and I couldn't leave. One of the technicians had tightened my parking brake so tight that I couldn't release it. More

by Kim
Recommend Dealer
No
Employees Worked With
The service department
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Aug 04, 2025 -

Crown Nissan of Decatur responded

We apologize for the frustrating experience you had when trying to leave our service center. We would appreciate the opportunity to discuss this matter further. Please contact Jon Paglino at 217-872-5050 so we can address your concerns directly.

August 01, 2025

Love this dealership. Both sales and service have been very good to us over the years. More

by DRGZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler S
Report | Print
Aug 18, 2025 -

Crown Nissan of Decatur responded

Thank you for sharing your wonderful feedback about your experience. We are thrilled to hear that you have had such positive interactions with both our sales and service teams throughout the years. Your loyalty and trust mean everything to us, and we truly appreciate customers like you who take the time to recognize the dedication our team puts into providing excellent service. We look forward to continuing to serve you and exceed your expectations for many years to come.

August 01, 2025

Good selection, knowledge and friendly sale man and finance person,, ease of sale, able to quickly reach a deal. More

by mjcoffman75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donavan Taylor
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Aug 18, 2025 -

Crown Nissan of Decatur responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found our vehicle selection impressive and that our sales and finance teams provided you with the knowledgeable and friendly service you deserved. It means so much to us that the entire process felt smooth and straightforward, allowing you to reach an agreement quickly. Your satisfaction is our priority, and we truly appreciate you taking the time to share these positive thoughts about your visit.

August 01, 2025

Courteous and friendly. Great service.and eager to be of help with any of my questions More

by mungy138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hayes. Don’t know names of the other
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Aug 18, 2025 -

Crown Nissan of Decatur responded

Thank you for your fantastic feedback! We are so happy to hear that you had a great service visit and that our staff was friendly and helpful. We look forward to seeing you next time!

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