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Crown Nissan

St Petersburg, FL

4.9
3,616 Reviews

5151 34th St N

St Petersburg, FL

33714

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3,616 Reviews of Crown Nissan

October 18, 2021

I was going to purchase a New Titan but with Crown but after sitting in the dealership for several hours and them telling me they I was next one to go into the finance managers office to finish signing th More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Swope, Teresa McPherson, Taylor Dudley
Oct 18, 2021 -

Pam responded

I just received the hitch in the mail but Crown management did not send the keys to the hitch so the hitch is now useless . I know they were mad that they had to mail the hitch back but to withhold the keys from us is just down right deceitful . There were no keys in the box as God as my witness . Even thought the Sales manager says they were mailed with the hitch , they were not!!!

Oct 25, 2021 -

Crown Nissan responded

Pam, We appreciate taking time to give us feedback and apologize that your experience was not as good as expected. Unfortunately, you were originally here on a Sunday, a day that lenders are not normally staffed with personnel. Since you were financing a vehicle in your company name, we were unable to secure financing that day. We informed you that the commercial lending department with NMAC would not be open until the following day at 10:00am, we agreed to send all documents via DocuSign and even have the vehicle delivered to you that next day. As you stated, you live 4 hours away and there was no way we could release a vehicle to travel that far away without a financial approval. We submitted your company loan application that next day, received an approval and made multiple attempts to reach you that day as well as the following week. We were only made aware that you had purchased a different vehicle when we finally reached an employee of you company. We initially mailed the hitch, lock and keys via USPS ground, regular mail, but it was returned a week later due to an apparent zip code discrepancy. We then resent it with the correct zip code via USPS next day and the package was signed for. We are happy to have taken these additional efforts to assure that you received your hitch, lock and keys Steve Swope General Manager

October 18, 2021

service was great, very courteous. had my car washed was not so great. wheels werent even touched. i get it was just a car wash but put in a bit of effort. More

by Michutterback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Touch
October 17, 2021

Justin Calhoun was extremely helpful getting me the price I needed on the vehicle I wanted. More

by bucfan72786
Recommend Dealer
Yes
Employees Worked With
Justin Calhoun, John Hartley
October 17, 2021

Cathy Voogd went above and beyond. This was by far the best car buying experience I have ever had. She is professional and knowledgeable. Paul Salonick in finance had me in and out. Completely stress More

by TeTeGriff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy Voogd, Paul Salonick
Oct 18, 2021 -

Crown Nissan responded

Thank you so much for your wonderful review! Providing a seamless and exceptional experience is so important to us, and we are delighted that Cathy's and Paul's efforts could meet your satisfaction! We are honored to have had the opportunity to work with you. Congratulations on your new vehicle!

October 16, 2021

Once again crown nissan went above and beyond to make sure I received the spray in bedliner for my new 2022 nissan frontier. I met this lady by the name of Angie. I walked in to the customer service si More

by I'm back 2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi DeMahy, Angi DeMahy
October 16, 2021

Rob Zoffer, is an asset to the service department. Rob always exceeds my expectations. I use Crown service because Rob is so knowledgeable and always willing to help. More

by ausable3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zoffer
October 16, 2021

Being new to St Pete as my winter home, and needing major service on my Titan XD, I was impressed with the professionalism of Joe Andolina and the service team. While waiting for the service to be completed, More

by JimS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Shepard, Joseph Andolina, Paul Salonick, Patrick Yoder
Oct 18, 2021 -

Crown Nissan responded

Jim, Thank you so much for your amazing review! We are honored that you took the time to visit us, and we are so glad that Joe, Patrick, and Paul provided you with top-notch service and made your experience with us an all-around success! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle, and we wish you the safest of travels until we meet again!

October 16, 2021

Great experience from start to finish.Justin Calhoun was Great experience from start to finish. Justin Calhoun was very knowledgeable and professional. Thank you. More

by morminjo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Salonick, Justin Calhoun
October 16, 2021

From service, John Waterhouse to concierge Lara sales Associate Angi DeMahy through finance Paul Salonick, servicing our vehicle to purchasing our new one was professional seamless transaction.. More

by riversriversluke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Waterhouse, Paul Salonick, Angi DeMahy
Oct 18, 2021 -

Crown Nissan responded

Thank you so much for your wonderful review and recommendation! Providing a seamless and exceptional experience is so important to us, and we are delighted that John's, Lara's, and Angi's efforts met your satisfaction. It is our pleasure to assist you in any way possible We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!

October 15, 2021

Always great service n The service advisors are knowledgeable and eager to help. Hats off to John Riddlebarger. More

by Steve Epperson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Riddlebarger
Oct 18, 2021 -

Crown Nissan responded

Steve, Thank you so much for your positive review! We are delighted that John and the team could consistently provide you with the 5-star service that you so much deserve! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

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