I called in to schedule an appointment to get my car serviced, and prior to hanging up I confirmed the time and date of the appointment. When I arrived at the scheduled time, there was no appointment in the system for me. The service advisor didn't mention this initially, he just began entering my information into the system (the same information I gave to the person on the telephone). I asked why I had to give the exact information twice and the advisor told me that there in fact was no appointment in the system for me. He failed to mention this when I walked up and said "Hi, I have a 2:00 appointment today". Agitated, I was asking how there wasn't an appointment in the system for me, and the service advisor informed me that "they do not operate off of appointments" and that there is "no guarantee that your car will be seen at the scheduled time" which infuriated me even more -- if that's the case then why even schedule appointments?! The manager and service advisor tried to insure that my car would be returned to me within an hour, but I was already disgusted with the service I had received. I refused to let them service my car, and drove to a different dealership immediately after (about 20-30 minutes away). That particular dealership was able to get me in and my car was done 30-40 minutes and I received MUCH better customer service -- the service advisors were much friendlier than the ones at Crown. As long as I live in Greensboro and own a Nissan, I REFUSE to let Crown Nissan service my car.