Crown Subaru

Had some initial snafus getting a vehicle here, but the salesman went above and beyond to make it right. Worked with us to get the price right, too. salesman went above and beyond to make it right. Worked with us to get the price right, too. More

After the sale, no one cares about you or your car - unless they can find a way to hose you. General Manager and Service department do not care about customer satisfaction or care. I have been very p unless they can find a way to hose you. General Manager and Service department do not care about customer satisfaction or care. I have been very pleased with the purchase of my 2019 Outback. I had a very bad problem with service in March. They did an update on my onboard Camera screen/Bluetooth navigation/radio unit and it no longer plays the Mp3 disc that I use to listen to books on my long road trips .... AND even more of the Bluetooth phone features didn't work. When the service rep called the service tech, I could hear through the phone him say 'Tell the lady to get a new phone!' All I wanted was the same features that worked when I bought the car 9 months earlier to work again. The car was a Certified used with only 4800 miles on it. When speaking with service manager, I was yelled at and he walked out of the room. Talked to the General Manager and he helped to get in contact with Subaru USA. A new update will have to be created and installed to correct the missing features of my unit. Not happy but they offered $100 of refund of Audibles to help bridge the time gap. A month later, I want body side moldings and an oil change. Sent an e-mail to general manager listing the problem and that I needed reassurance that the service will be much different that the previous one. CRICKETS!! No response to my email. More

Exceptional service experience, no wonder people love Kelly Subaru so much. They took care of the common airbag recall and recommended routine service our high mileage Outback required. The belt an Kelly Subaru so much. They took care of the common airbag recall and recommended routine service our high mileage Outback required. The belt and brake system flush were necessary, priced appropriately and completed perfectly. During the recall repair and service a gorgeous loaner Subaru was provided. This was a textbook perfect service experience. More

Integrity in Used Cars, it does exist It's always a bit of risk buying a used car. With that said, the team at Kelly Subaru, Justin, Nick and Chris, are guys I would deal with again, anyt It's always a bit of risk buying a used car. With that said, the team at Kelly Subaru, Justin, Nick and Chris, are guys I would deal with again, anytime. Just after purchasing my used Subaru, the Check Engine light came on and I was 150 miles away in Nashville. Nick and the guys were there to help, they sent me to the local Subaru shop, got a diagnosis and picked up the bill to fix it! Awesome integrity here, and much appreciated. THanks guys! More

Liars Cheats Always read the paper work. Management will “LIE” to your face talking about all these great tax incentives to trade in a vehicle just to find out 3 w Always read the paper work. Management will “LIE” to your face talking about all these great tax incentives to trade in a vehicle just to find out 3 weeks later you owe over 1,000 dollars (from the bmv NOT Kelly Subaru) in outstanding balances because the taxes weren’t paid. Car salesman’s was fine, He didn’t know. Management with over “20 years experience” apparently did not know or did not offer the information that tax credits are not guaranteed to keep me in the door when trying to “earn my business” as he said. His response? Well you should of known. After a very colorful conversation I was hung up on after being called hateful names from someone whose literally paid to be professional. I was recommend to this dealer from a friend whose family has always bought their cars here who had since apologized on behalf of Kelly Subaru for the all around terrible service. I highly suggest shopping somewhere else. You deserve to shop at a dealership that will not hold information just to “get a sale.” More

Very sloppy work! Car in for major service. Technician failed to screw in drain plug properly! Oil leaked on garage floor. Service writer tried to make good by towin Car in for major service. Technician failed to screw in drain plug properly! Oil leaked on garage floor. Service writer tried to make good by towing car in, fixing the plug, and sending a kid to deliver the car and clean our floor. Kid decided to rock out on our car on the way. Changed our settings--and left gobs of oil on the floor. Service writer gets an A. Technician and the cleanup kid get an F-. Can't trust Kelly again. More

Terrible I strongly would not recommend this dealership purchased a used vehicle from them which I was told had been serviced and had not the oil is not change I strongly would not recommend this dealership purchased a used vehicle from them which I was told had been serviced and had not the oil is not changed none of the fluids are topped off or any air added to any of the tires on top of that two and a half weeks after purchasing I was informed that they lost my down payment and I would have to remake the down payment they were no way very friendly about the situation and lied to me about titling the vehicle saying it was holding it up when it had already been titled then threatened with collections More

Outstanding Internet sales department is great. Called and asked for a specific vehicle in stock. They had one and told me a out the door price was the same price Internet sales department is great. Called and asked for a specific vehicle in stock. They had one and told me a out the door price was the same price they said on the phone when I got to the dealership. I was not at the dealership that long only signedsome papers and was driving a new car in less then a hr. More

Accommodating The wiper on the passenger side stopped working during a torrential downpour on our way to Florida, from Indiana. I texted the Dealership to see if th The wiper on the passenger side stopped working during a torrential downpour on our way to Florida, from Indiana. I texted the Dealership to see if there would be any way they could get me in quickly, as we were passing through, for repairs. All said in done within 35 minutes. Excellent customer service. Thank you for getting us on our way! More

Convenient! Good service and I love the courtesy shuttle service. It makes getting the car serviced much more convenient! And they always keep me updated by phone Good service and I love the courtesy shuttle service. It makes getting the car serviced much more convenient! And they always keep me updated by phone on the problem, cost and the time line for the service. More