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Crystal Lake Chrysler Jeep Dodge

Crystal Lake, IL

3.8
418 Reviews

5404 S Illinois Rte 31

Crystal Lake, IL

60012

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Showing 418 reviews

May 01, 2025

Great service and everyone was friendly. They got my car in and out very quickly! More

by Shadymica143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 01, 2025

This used to be a very friendly dealer that would discuss your car issues not so anymore More

by donaldjmoore214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont know
April 24, 2025

Just an oil change and tire rotation but done in less than an hour with no appointment. Becky was phenomenal to work with More

by Pr2773222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky
April 24, 2025

By far the best customer service I’ve experienced from any dealership, any brand. The technicians and the service writers showed pride and professionalism while working on my Jeep Gladiator. More

by don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody?
April 23, 2025

Darren from service department was so professional. He called to follow up and inform me of the status of the part he ordered for my Jeep he was professional and explained the process thoroughly. Grea More

by Yvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren from service
April 21, 2025

Jimmy and Andres were awesome! Very accommodating and helped me in everything :) I really appreciate their help and effort to find what my needs and what I really need :) More

by Nikki Irish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres, Jimmy, Jared
April 21, 2025

Very kind and knowledgeable people who seem genuinely interested in my overall satisfaction. A clean and organized facility. More

by Bobzografos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Mundell
April 18, 2025

Everything was excellent. Service manager was outstanding. Great improvement since the early days if service under the other ownership More

by johnwayres211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Mundell
April 16, 2025

They did a great job. I was happy with the service. Everything was completed in time. More

by elaine60012
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of them
April 05, 2025

Incredible service, next level mechanics, and always easy on the pocket. They take away the common misconception that bringing your car to the dealership is going to be the most expensive fix and that it's c More

by Sam N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky. Casey
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