ABSOLUTELY DO NOT BUY A VEHICLE FROM THIS DEALERSHIP! I made the 2hr trip to do a test drive of one of their vehicles to decide if I wanted it or another JGC at a nearby dealer. I HAVE REGRETTED THE DECISION I MADE EVER SINCE! The salesman was absolutely awful (I believe his name was Chris), being very clear he did not care about the sale and commonly leaving us sitting at his desk while he stood around talking with his co-workers. During the interaction I asked him if the Grand Cherokee had 4WD, just to make sure, and he assured me it did. He also told me that with the purchase I would receive 3 months free Sirius and that I MUST get new license plates, despite the fact that I'd paid for new IL plate stickers a week prior. We also discovered, upon our walk-around, that there was a dent in the front fender which he assured us he would have fixed before we drove away with it that day (as to avoid making the 2hr drive again). So, 7+ hours of paperwork and nonsense later (this is no joke-his lack of interest and chatty time with co-workers made this process agonizingly long) and we are ready to drive away... Only to discover that he had not yet spoken with the service department about the dent and we would be required to make another trip. And to top it all off, he said it would take more than a day so I'd be required to drive 2hrs, drop it off, and then drive 2 hrs back a different day to pick it up (but he'd fill up my gas tank, which helped). So, I leave.. Only to discover that my satellite radio does not work. So, I call Chris who says, "Well I told you I could offer you three months free, but then you never brought it up again so I didn't have it activated. You needed to request I do it." So he instructs me to take it to a dealership near me to have them activate it. Then, upon getting home, I realize my Jeep does not have the 4WD button the manual states it should. So, I reach out to Chris again to ask how to engage 4WD. He proceeds to tell me that he is unsure but that, "it is probably automatic so I wouldn't worry". When I reply to him that "probably" has me a little worried, since he told me prior to the sale that it did have it he gets extremely defensive, raises his voice, and says, "I don't like you insinuating that I sold you that vehicle under the pretense that it was 4WD." I obviously reiterated to him the fact that he did tell me that, and that the other person with me also heard it, to which he said, "That doesn't matter- you came to me wanting that vehicle, you didn't come to me asking for any 4WD vehicle." I was flabbergasted. (I ended up calling Jeep to verify that my vehicle was in fact automatic engaging 4WD, which it was, thank goodness). I then call the DMV the next day to ensure there is nothing else that needs to be done by me (as I'd sold my prior car private party) which is when I was informed that I in fact did not have to spend $200 on new plates and could have paid a small (I believe $29) fee to have my existing, personalized, plates transferred. So now I am beyond frustrated and decided it's time to reach out to a manager. The manager yelled, no exaggeration, at me saying, "You made the choice to pay the $200, not me. What do you want me to do for you?". I was mad beyond words. I clearly explained how I was told I could not leave that day without new plates to which I got the same "too bad" response and got so upset I started crying and had to hang up the phone (the conversation was pointless regardless-every time I tried speaking he raised his voice to talk over me and belittle me-it was awful). Fast forward a few weeks to setting an appointment to have the dent fixed. I was told that one of their service men lived close and would be able to pick it up and then drop it off for me to save me the drive. This sounded great until coordinating with that person became IMPOSSIBLE and it was clear he would never have time to do what he committed to. So, I said I would drive it to them and asked that they program my SXM, informing them it was still under it's 3yr warranty for a week. They told me they'd have it done the next day (Monday) and that their service man would return it. Well, surprise surprise, I did not get my car back for over a week and had to go pick it up myself because the service man wouldn't be able to get it to me for another 3-7 days (and the gas tank was completely empty, despite their promises). Then I get home ONLY TO DISCOVER THAT MY SXM HADN'T BEEN FIXED AND IT WAS NOW OUT OF IT'S WARRANTY. A few days later I take it to my nearest Jeep dealer only to discover it needs a whole new radio, not just an activation, which is costing me an arm and a leg since it's now out of warranty. Long story short, I wish I would have taken my $30k+ sale elsewhere and never had to deal with this headache. It has been a horrible experience and I have never felt so taken advantage of in my life. I urge anyone thinking about visiting here to reconsider- you will regret it.