11/6/17: UPDATE: Now going on 2 months since our purchase-still no lug nuts (which Anthony stated via email on Oct 12 that he personally paid for & ordered & would resend if we still had not received them)-No-nothing...
We asked about xm radio/onstar-he said only NEW cars had that-hmm...get home-almost ran out of gas!! Again, he states only NEW cars have full tanks-really? why? no answer. We have bought several cars over the years & no dealership has ever been so Cheap & Petty ...& next few days after purchase xm gave 3 free months congratulating us on our purchase-We requested that the crappy lug nuts that looked like they belong to a car that has plastic "hubcap" on rims for actual chrome covers. Explained it may seem petty but kind of cheesy to sell a nice car & throw cheap mismatched lugnuts on nice rims-there also was a razor blade in the back seat-luckily child wasnt back there along with a full bottle of blue window cleaner in our trunk-razor blade concerning-but again, we just asked him to replace 6 lugnuts that didnt match-several emails went back & forth & Anthony insisted on a phone call to "hash" things out-we are very busy in day with stressful jobs & his signature line & website all say if you would rather text/email that is fine-there was nothing to hash out-just send us the lugnuts!...we just kept getting the run around-Even after writing the CEO Nick Cucci which also sent an email stating Cucci wants us to be completely satisfied & remain that way-when we wrote to explain-we have not heard from Nick Cucci as well! And we were "welcomed" to the cucci family? Nope-dont think so-more like an automated response to a car sale. In the end, Anthony was very upset that we put a "bad" review on google about him & stated he was advised to longer associate with us as he thought we were threatening-wow. Unbelievable. We will buy our cheap lugnuts elsewhere, but fact remains the same...POOR CUSTOMER SERVICE FROM SALESMAN/FACILITY & THEY JUST LOST THOUSANDS ON ANY FURTHER PURCHASE FROM US/FRIENDS/FAMILY-BEWARE!!
Salesman Anthony Presta would not budge on giving us $700 more on a trade in even though we were buying a vehicle over $10,000 and responded to my questions/concerns the next day via email with an "i dont care" attitude-basically kept saying if my safety wasnt a concern that he wasnt going to address anything. We received an email from CEO, Nick Cucci hoping we had a satisfying experience-perhaps this salesman was upset because i also copied CEO on emails... Maybe it was his first sale, dont know, but he failed to point out alot of things about the vehicle, thankfully it had the owners manual. We didnt know until we got home that several lugnuts were mismatched-they had put cheap ones on that go on under a hub cap-we requested that some be shipped to us and it was made out to be a huge ordeal, -we bought that car on 9/9 and still have not had any follow up from Cucci as they were supposed to have chevy send us the parts, but have yet to receive some petty, cheap lugnuts-never again will we deal with this salesman nor facility. Once its off their lot-it truly is Yours so beware.