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Culver City Mazda - Service Center

Culver City, CA

4.8
1,936 Reviews

1,936 Reviews of Culver City Mazda - Service Center

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March 27, 2021

easy to make the appointment all the service work was done a couple of warranty issues was corrected a very pleasant experience friendly staff and very clean outfit More

by xc90 fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Felix, Alex Flores, George Mejia, Steven Ruiz
Mar 29, 2021 -

Culver City Mazda responded

Hello XC90 Fan, Thank you so much for your kind words and awesome star rating! We love hearing back from our satisfied customers and we're so glad you enjoyed your appointment! We look forward to working with you again. The Culver City Mazda Team

March 26, 2021

I dropped my car off with Steve, for an oil change and general check up. He said he could already tell brake fluid should be changed. He said he would take a look and call me about any other recommended a More

by eddie
Recommend Dealer
No
Employees Worked With
Steven Ruiz
Apr 22, 2021 -

Culver City Mazda responded

Thank you for letting us know about your experience. We are taking it to heart and working on ways to better our communication in future.

March 25, 2021

Paid for service update navigation system on a issue of system resetting in use. Immediately notified service rep. Emailed service manager. No response. I purchased the vehicle from this location. Disappo More

by Calimazdadude123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl Hegge, George Mejia, Steven Ruiz
Apr 22, 2021 -

Culver City Mazda responded

We are so sorry that this was your experience and appreciate you taking the time to let us know about it. It has been a point at out staff meeting to make sure this doesn't happen again.

March 25, 2021

It was a great and very casual experience, I didn’t get a chance to negotiate or talk about my deal before financing but I still feel confident I was treated properly during purchase More

by ROBINSONCIANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guziak
Mar 25, 2021 -

Culver City Mazda responded

Hello Robin, We're so glad you enjoyed a casual and stress-free experience. We also appreciate your feedback as we always want to know how we can better improve our services. We look forward to working with you again and we hope you're enjoying your Mazda! The Culver City Mazda Team

March 17, 2021

Service was great, staff was friendly and really helpful. Amy address my concerns and made sure everything was taken care of. I will return soon. More

by LOVEJONES7577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Mar 18, 2021 -

Culver City Mazda responded

Hello, We're so glad to hear you enjoyed your service experience and that Amy was such a great help to you! We look forward to the next chance to work with you and we hope you're enjoying your Mazda! The Culver City Mazda Team

March 11, 2021

Steve from the service department was friendly and attentive to my car won’t start even though I just walk in without an appointment. Gladis was helpful in directing me to call Mazda roadside assistan More

by PNJLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gladis Belloso, Steven Ruiz
Mar 12, 2021 -

Culver City Mazda responded

Hello, We really appreciate your positive review and kind words for Steve and the team! Please let us know if there's anything more we can do to help! The Culver City Mazda Team

March 10, 2021

Had to wait for a while to pick up car and pay. Very slow service by one of the staff members. Amy had to step in and help me More

by rnspetersen002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Castillo, Amy Felix, George Mejia
Mar 11, 2021 -

Culver City Mazda responded

Hello, We appreciate your feedback, as it's what helps us understand what we can do to provide better service. We're glad Amy was such a help to you, and we hope to work with you again soon! The Culver City Mazda Team

March 10, 2021

The service was very good. They gave me assistance with Lyft to drop off and pick up my car. I upgraded my screen system to Apple Carplay and everything works perfect. More

by OTTO009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Mar 11, 2021 -

Culver City Mazda responded

Hello, What a great review! We're very happy to hear you enjoyed your service experience and we hope you're enjoying your new Apple Carplay feature! Please let us know if there's anything more we can do to help! The Culver City Mazda Team

March 04, 2021

Great service! Amy is a great service advisor. Will definitely return with my business. Was fast and hassle free all dealers should be this efficient! More

by artymcfly99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Mar 04, 2021 -

Culver City Mazda responded

Hello, Thank you so much for taking the time to rate and review your positive experience! We look forward to working with you again! The Culver City Mazda Team

March 02, 2021

Excellent customer service from Amy. She was really helpful. I’m satisfied with my car service and wheel alignment check as well. I can feel my car runs smoothly now. More

by INODEE20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Mar 02, 2021 -

Culver City Mazda responded

Hello, We appreciate your positive review and your appreciation for Amy during your car service appointment! We'll be sure to let her know she's doing an excellent job and we look forward to your next appointment! The Culver City Mazda Team

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