Culver City Mazda - Service Center

I recently took my car in for yearly, routine service. Steve in the Service Department is fantastic. He's been my service advisor the past few times, and he is always extremely professional, kind, and cle Steve in the Service Department is fantastic. He's been my service advisor the past few times, and he is always extremely professional, kind, and clearly and thoroughly answers any questions I have. He always walks me through the inspection report, too. Thank you again for another great service experience. More

Some years ago, I chose another Mazda dealer instead of this one because a salesman at Culver City tried to grossly overcharge me on an accessory I priced before signing. So when that other dealer shut dow this one because a salesman at Culver City tried to grossly overcharge me on an accessory I priced before signing. So when that other dealer shut down I was leery about bringing my cars here at first. But they run things very well at Culver City -- the staff yesterday was uniformly helpful, polite, and punctual. More

Everyone working at CC Mazda that helped me was friendly and very good at their job. Scheduling the tune-up was easy and the turnaround of my vehicle was excellent. and very good at their job. Scheduling the tune-up was easy and the turnaround of my vehicle was excellent. More

Even with a scheduled appointment, I was told to wait by my car and was left to wait over 20 minutes to talk to anyone. I could see service workers milling around without talking to me. I eventually approac my car and was left to wait over 20 minutes to talk to anyone. I could see service workers milling around without talking to me. I eventually approached one of the workers outside to remind them that I was waiting, and no one had spoken with me yet. The entire time I was the only customer visible in the area, and I could see a few people working at their service desks not acknowledging me through the window. There was no urgency whatsoever. To say I was not impressed is an understatement. I would think that in this time of uncertainty customer support would be higher than ever. There was also some red flags on the vehicle "report card" that makes me think they did not do a thorough check as well. I don't think I will be coming back to get service here unless I really have to in the future. More

The transaction was smooth and the staff are very friendly. Excellent Service and clean office with complementary beverages. Way to go Mazda. I will recommend you to my family and friends. friendly. Excellent Service and clean office with complementary beverages. Way to go Mazda. I will recommend you to my family and friends. More

The service was great and Manuel was super helpful in getting everything I needed taken care of. Nothing much else to say besides the service was great. getting everything I needed taken care of. Nothing much else to say besides the service was great. More

Mazda of Culver City is awesome! Scheduling an appointment for service is a breeze and service time is reasonable. They also provide complimentary Lyft rides if necessary. appointment for service is a breeze and service time is reasonable. They also provide complimentary Lyft rides if necessary. More

Excellent service with quick and smooth turn-around. Everything from scheduling the service to the drop-off and pick-up by complimentary Lyft was smooth. Everything from scheduling the service to the drop-off and pick-up by complimentary Lyft was smooth. More

I arrived at 10:30am for my 10:40am appointment to have an oil change and wheel rotation service performed on my 2008 Mazda Miata. I had a discount coupon for the service. I specifically asked for synthe an oil change and wheel rotation service performed on my 2008 Mazda Miata. I had a discount coupon for the service. I specifically asked for synthetic oil. Manny Salinas wrote up my ticket and advised that they were backed up and it would take about 3 hours and offered a ride home.. I chose to wait. Later he advised me that it would take 4 hours. On my ticket which was later emailed to me, it said nothing about synthetic oil. When I questioned this, Manny said they were using synthetic oil. I am not sure if they rotated my wheels. They included a complete car inspection. At a little after 3pm, Manny informed me that my car was ready. He said everything checked out fine. This confused me because on my prior visit to this dealership, they told me that I needed to replace my struts/shocks because they were leaking. I decided to wait because of the cost. They also informed me that my clutch needed replacement. Hence, my confusion. Either they lied to me on my first visit or they didn’t do a complete car inspection on this visit. Also, a courtesy wash is normally included but they skipped this on my car. It was dusty and covered with fingerprint smudges. I had the feeling that they were rushing to get me out of there, perhaps because I am handicapped. All in all, it was not a pleasant or memorable experience. More

The personnel at Culver City Mazda we’re very attentive and nice. George provided videos and images about what were the issues with my car. and nice. George provided videos and images about what were the issues with my car. More