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Culver City Mazda - Service Center

Culver City, CA

4.8
1,922 Reviews

1,922 Reviews of Culver City Mazda - Service Center

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October 17, 2020

My Mazda 3 was making a VERY loud noise from the speakers even when the engine was off and the radio not on. I drove into the service dept with this deafening noise and Steve knew what was causing the proble More

by nish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Oct 19, 2020 -

Culver City Mazda responded

Hello, Thank you so much for taking the time to leave us your feedback and excellent review! We're so glad to hear you were able to have your Mazda3 taken care of, and that Steve was able to correctly diagnose the issue and correct it. We hope to earn your business again in the future. Please let us know how we can make your experience even better, next time. We look forward to working with you again! The Culver City Mazda Team

Oct 19, 2020 -

nish responded

Thank you for your response! I think customer service and service dept. quality at a dealership is one of my top reasons to do business with that dealership, but the product itself has to be quality and durable. Due to the deterioration of many systems and parts after only 10 years, I have to choose a different car mfg for my next car, and I have to purchase a new car in 2021. I once had a Nissan that had very few repairs even after 15 years. If I could take your customer service with me to any dealer I would! Best regards, Nish

October 16, 2020

No problems... everyone was wearing a mask and the lobby was set up for social distancing. I like they sent a video of what they were doing. More

by EITEACHERMARNIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel Salinas
Oct 19, 2020 -

Culver City Mazda responded

Hello, Thank you so much for taking the time to leave us a great review! We're so glad you felt safe during your visit and enjoyed a great service appointment! We look forward to serving you again! The Culver City Mazda Team

October 15, 2020

Our visit to Culver City Mazda was great!!!! George answered all of our questions He was professional and courteous and patient even when it became busy. More

by GCGARS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Mejia
Oct 15, 2020 -

Culver City Mazda responded

Hello, We really appreciate you taking the time to leave us a positive rating and review! We'll be sure to pass along your kind words for George, and we look forward to your next visit! The Culver City Mazda Team

October 15, 2020

Impressed by the offer of Lyft ride home; I liked the video showing me the work that was done; I got my car back earlier than expected and all areas of concern fully addressed. More

by RAGLAND6601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix, Steven Ruiz
Oct 16, 2020 -

Culver City Mazda responded

Hello, Thank you so much for your awesome review and rating! We're so glad you had a great service experience and were able to get your car back, earlier than expected! We look forward to serving you again! The Culver City Mazda Team

October 15, 2020

Amy was great! Very helpful and nice. The lyft service was very convenient as well, appreciate. Glad you were able to take care of the recall as well as the repair I went in for. More

by vmcove
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Oct 16, 2020 -

Culver City Mazda responded

Hello, Thank you so much for taking the time to leave us a great rating and review! We're happy to hear Amy was so helpful during your visit, and that you were able to have your vehicle taken care of! We hope to work with you again, soon! The Culver City Mazda Team

October 15, 2020

Service team is fantastic!!!! I just came in for a regular service. They got me in and out quick and everything is running smooth. Always happy when Amy is there! More

by KEITHHARRISONCOOPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Oct 16, 2020 -

Culver City Mazda responded

Hello Keith, What a great review! Thank you so much for the review and five-star rating! We're glad to hear Amy was so helpful during your appointment and that it all went so efficiently! We hope you'll visit us again, soon! The Culver City Mazda Team

October 14, 2020

Excellent service. Even if they were not my main contact, everyone in the service team was ready to help me. Thank you Mazda service department. More

by VMENDOZA_05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Mejia
Oct 15, 2020 -

Culver City Mazda responded

Hello, Thank you for taking the time to leave us your review! We're so glad to hear you enjoyed your visit, and that the team was so helpful! We look forward to your next visit! The Culver City Mazda Team

October 14, 2020

Excellent experience like always with Culver City Mazda. I really want to say thank you to all the Team, and specially to Gladys, Carl and Amy!!! More

by Mariano Svidler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gladis Belloso, Amy Felix
Oct 15, 2020 -

Culver City Mazda responded

Hello Mariano, What a great review! We really appreciate your kind words for our team, and we hope you'll visit us again soon! Please let us know if there's anything more we can do to better serve you! The Culver City Mazda Team

October 14, 2020

Very fast diagnostic, convenient time and trustworthy Very fast diagnostic, convenient time and trustworthy result. As always great experience at your location. thank you guys for the good service! Keep More

by CARLEONIDRH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gladis Belloso, Steven Ruiz
Oct 15, 2020 -

Culver City Mazda responded

Hello, What a great rating and review! We appreciate your feedback and your kind words for our team! We're always happy to help. Please let us know if there's anything more we can do! The Culver City Mazda Team

October 13, 2020

I love how patient and communicative Amy is when servicing my car, she always makes sure I’m being taken care of. She’s the best! More

by matakaren68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Oct 13, 2020 -

Culver City Mazda responded

Hello, Thanks so much for your kind words for Amy and the team! We'll be sure to pass them along to her! We're so glad you enjoyed your visit, and we look forward to seeing you again! The Culver City Mazda Team

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