Culver City Mazda - Service Center

Service is always friendly and timely. Love that I get a spot free wash when I bring my car in for service. Employees are always friendly and knowledgeable. spot free wash when I bring my car in for service. Employees are always friendly and knowledgeable. More

Excellent customer service and guaranteed quality work or will look into the issues until they’re resolved. Quick turnaround and great explanation of what the problems were and what the techs did to fix them will look into the issues until they’re resolved. Quick turnaround and great explanation of what the problems were and what the techs did to fix them. More

Steve was GREAT! He got my car done super quickly and checked in throughout the process multiple times to keep me up to speed with how the inspection was going. My car was also washed beautifully on the checked in throughout the process multiple times to keep me up to speed with how the inspection was going. My car was also washed beautifully on the exterior - with my only gripe being that when they changed my air cabin filter (which is done through the glove box) they didn't clean up afterwards. The front passenger side was covered in dust and soot. Easy to clean myself with a towel once I was home - but would have been nice not needing to do that. Overall fantastic experience! Safe, quick, and friendly! More

Steve did a great job at explaining everything and setting expectations. Everyone was friendly. The facility did a good job at keeping the customer service area clean and sanitized setting expectations. Everyone was friendly. The facility did a good job at keeping the customer service area clean and sanitized More

My car came back from a simple oil change with water spots all over it as if they'd been washing cars next to mine. Super frustrating because I'd JUST washed my car. I would never expect my car to come spots all over it as if they'd been washing cars next to mine. Super frustrating because I'd JUST washed my car. I would never expect my car to come back from the dealership looking worse than it did when I drove in. More

Excellent, courteous, and friendly service. I really appreciate the prompt Lyft ride service that this dealership provides. It saves a lot of time and because of this I always prefer this dealership ove appreciate the prompt Lyft ride service that this dealership provides. It saves a lot of time and because of this I always prefer this dealership over any other. Thank you. More

The service department was outstanding. George and Amy are true professionals. Great service from the moment I was greeted till the time I picked up my car. Pleasure to do business with your service depar are true professionals. Great service from the moment I was greeted till the time I picked up my car. Pleasure to do business with your service department. More

Amy Felix is a superstar in the service department. I always request her as much as possible because she always delights and goes above and beyond. She communicates effectively and from the start provide always request her as much as possible because she always delights and goes above and beyond. She communicates effectively and from the start provides great customer service. She is friendly and professional but more of then that she does exactly as she states as in the past the other service people have said things and don't follow through as she does. Mazda has a great service department, but what keeps me coming back are Rockstars like Amy Felix that go above and beyond. She is OUTSTANDING!!! More

Unhappy with the service. Citing a reason that one of the rear light is broken, the advisor bluntly denied the water service, instead of explaining why it can not be done and what may be the alternative. And rear light is broken, the advisor bluntly denied the water service, instead of explaining why it can not be done and what may be the alternative. And , while receiving the car, it was not even vacuumed. Whatever service was done, not visible to me as they may be regular ones. But, when the ones you can see and appreciate are denied, I don't have trust in whatever you do. More

It was quick and easy. I felt well taken cared of. The sales representative was very professional and understanding. They answered all of my questions. I left feeling confident with the visit. sales representative was very professional and understanding. They answered all of my questions. I left feeling confident with the visit. More