Culver City Mazda - Service Center

Steve was great! Very transparent and consistent. Explained my car issue in detail and offered a loaner for the additional days my car was being serviced. 10/10 Explained my car issue in detail and offered a loaner for the additional days my car was being serviced. 10/10 More

Mazda Culver City Service - the best! From the first call to the last "Goodbye and thanks!", Mazda Service Culver City is the best. Amy has always been my service coordinator, and, even From the first call to the last "Goodbye and thanks!", Mazda Service Culver City is the best. Amy has always been my service coordinator, and, even with many pressing demands waiting, she has always made me feel like she could spend all day talking about my service. You can bank on what she says, too. She knows a lot about cars, and easily answers all my questions pre-service. She responds promptly to calls and texts, and always delivers "on time." Amy is representative of all the staff at Culver City Service. They are all thoughtful, articulate, outgoing, and thorough. The service mechanics themselves have always returned my car with all maintenance complete and all repairs made. They even wash my car before handing me the keys. The waiting room provides beverages and snack food, has comfortable seats, and even a laptop bar. The receptionist is always kind, and, if you need it, will order a Lyft ride from Mazda and a Lyft to return (free of charge). Thanks so much! More

Honest Steve mentioned what needed to be done for this car servicing, and indicated me the state of the breaks and tires at this time and said it can wait fo Steve mentioned what needed to be done for this car servicing, and indicated me the state of the breaks and tires at this time and said it can wait for the next servicing. More

Higher Cost, Multiple Visits, and Door Ding After having both the front and rear brakes (pads) and brake fluid replaced, I ultimately had to bring my car back to Culver City Mazda to have the br After having both the front and rear brakes (pads) and brake fluid replaced, I ultimately had to bring my car back to Culver City Mazda to have the brake rotors replaced after discovering the brakes were now pulsing slowing down from lower speeds, which had not occurred prior. With the addition of the new rotors, the overall cost of the service was still $200 more than a comparable quote from another Mazda dealer service department across town, after the cost of parts were price matched based on said quote. All is fine now with the car but I noticed an additional door ding on my passenger side door that wasn't there when bringing the car in for service. Just an added frustration that shouldn't happen, and I'll now have to course correct elsewhere. More

Excellent customer care and service.I was very impressed with everyone from the moment I walked in until I left. I will definitely come back! I talked to a few people after I left, and spoke highly of this with everyone from the moment I walked in until I left. I will definitely come back! I talked to a few people after I left, and spoke highly of this location. Referrals referrals referrals! Great job team Mazda Culver City! More

Scheduled Maintenance Per usual, my scheduled service went very smoothly. I accept paying a little more because I have confidence in the work performed and trust I am recei Per usual, my scheduled service went very smoothly. I accept paying a little more because I have confidence in the work performed and trust I am receiving accurate information, not just an effort to increase my bill. I had a 7:40 am appt and was able to work remotely in a socially distant space while I waited. More

Excellent service Awesome people And very attentive in Excellent service Awesome people And very attentive in what they do Thanks to Steve (mazda advisor) and porters for taking care of my vehicle and Excellent service Awesome people And very attentive in what they do Thanks to Steve (mazda advisor) and porters for taking care of my vehicle and comply with the necessary measures to prevent covid19 More

Maintenance Checkup I've been coming to MAZDA Culver City over 5 years and have never been disappointed whether it be for Maintenance, repair or and especially to purchas I've been coming to MAZDA Culver City over 5 years and have never been disappointed whether it be for Maintenance, repair or and especially to purchase another vehicle, Service Department the Super Hero's. Amy, George and Steve Thank you all for always making me feel welcomed. More

Audio / Entertaiment / Nav replacement I was really thankful that Amy said that the monitor had an extended warranty on it now, in lieu of an $800 cost. We never received a letter from Maz I was really thankful that Amy said that the monitor had an extended warranty on it now, in lieu of an $800 cost. We never received a letter from Mazda that you realized that this part was defected but the service advisor knew and we were really happy about that. More

Great Experience...As Per Usual! I love taking my CX-5 here for service. George was great and had my car back to me the same day I brought it in. Thanks again, everyone! I love taking my CX-5 here for service. George was great and had my car back to me the same day I brought it in. Thanks again, everyone! More