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Culver City Mazda - Service Center

Culver City, CA

4.8
1,926 Reviews

1,926 Reviews of Culver City Mazda - Service Center

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January 14, 2020

Did not notify me that my car wouldn’t be ready until the next day and did not offer me a car for the meantime. More

by VIVIANMICHELLEGARCIA
Recommend Dealer
No
Employees Worked With
George Mejia
January 13, 2020

Great people, but poor service Everyone I met at the dealership was great but my main complaints are that (1) I had to wait for more than an hour after the estimate I was given to g More

by MAZDA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Culver City Mazda responded

Hello, Thank you for taking the time to write a review. We apologize for the wait, we understand how incredibly frustrating it can be when you are given an estimated time of completion and the work is not done. We appreciate your feedback on the carwash, we definitely want to take your input and improve. If there is anything we can do to help please reach out. Best, The Culver City Mazda Team

January 13, 2020

I came for the periodic servicing of my vehicle. Nothing really complicated. Great service. Friendly and professional staff. Comfortable and adequate facilities and amenities for clients who want to wait f More

by AMBOENCISO3
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jan 13, 2020 -

Culver City Mazda responded

Hello, Thank you for the great review. We are so happy to hear you received friendly and great service. If there is anything we can do for you, please reach out. Best, The Culver City Mazda Team

January 12, 2020

I just did a.walk-in since my battery died twice already and I cant wait for my actual scheduled appointment the day after. Steven was busy that day servicing multiple scheduled clients but was very accommo More

by Aina
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jan 13, 2020 -

Culver City Mazda responded

Hello, We are so happy to hear you had a good experience with our service department. We appreciate you leaving a great review and look forward to working with you again. Best, The Culver City Mazda Team

January 12, 2020

Great service We're leasing a car from Mazda Culver City and have been very happy so far. We got the pre-paid service plan, and it's always fast and convenient to b More

by KRISTIE.FISHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gladis Belloso, George Mejia
Jan 13, 2020 -

Culver City Mazda responded

Hi Kristie, Thank you for taking the time to write a great review. We are so pleased to hear you are happy with your leasing process. We look forward to working with you again. Best, The Culver City Mazda Team

January 11, 2020

great service dept easy to make appointment easy drop off easy text notices easy pick up everyone from guy who covered seat to guy who returned car to me were grea More

by silverback888
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gladis Belloso, Steven Ruiz
Jan 13, 2020 -

Culver City Mazda responded

Hello, We are so glad everything was easy. We appreciate you taking the time to write a great review. We look forward to working with you again. Best, The Culver City Mazda Team

January 11, 2020

Easy and transparent. They were able to do a wheel alignment while another shop wanted $500 for unnecessary repairs. Their report at the end really shows they take care of your car. More

by rio
Recommend Dealer
Yes
Employees Worked With
David Castro, Gladis Belloso, George Mejia
Jan 13, 2020 -

Culver City Mazda responded

Hi Jorge, Thank you for the great review. We are glad your experience was easy and transparent.. Best, The Culver City Mazda Team

January 10, 2020

Very clean. Well equipped waiting area. Everyone I met was courteous, professional and went out of their way to provide exemplary customer service. I will continue to bring my vehicle here. More

by rjaynes20
Recommend Dealer
Yes
Employees Worked With
David in the service department
Jan 10, 2020 -

Culver City Mazda responded

Hello, Thank you for the review. We are so glad you are happy with your service. We look forward to working with you again. Best, The Culver City Mazda Team

January 10, 2020

Efficient and timely. Car returned on time as promised. I will recommend friends and family to your dealership. Love that rides and provided to get home or work. More

by PATRANGELHALL
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jan 10, 2020 -

Culver City Mazda responded

Hello, We are happy to hear you are happy with the service. We appreciate the review and look forward to working with you again. Best, The Culver City Mazda Team

January 10, 2020

Excellent! Steve too great care of me. Loved the service. The lobby was great- free espresso, free wifi, easy and enjoyable experience, all around. Highly recomm More

by STEELBIRDMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jan 10, 2020 -

Culver City Mazda responded

Hello, We appreciate you taking the time to write a great review. We are happy to hear you felt well taken care of. Thank you for the recommendation we look forward to working with you again. Best, The Culver City Mazda Team

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