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Culver City Mazda - Service Center

Culver City, CA

4.8
1,924 Reviews

1,924 Reviews of Culver City Mazda - Service Center

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May 23, 2024

Very efficient and kind! Super helpful from the start. I was in and out quickly. More

by cyrinafiallo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Culver City Mazda responded

We're happy to hear you had such a positive experience with our team! Thank you again for choosing Culver City Mazda and we hope to see you again.

May 23, 2024

Meticulous in presenting the inspection process and what repairs would need to be required. They made it very easy for me to prepay online and provided Lyft service from and to the dealership so that I was More

by ADURALDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Calles
May 24, 2024 -

Culver City Mazda responded

What a great review! Thanks so much for taking the time to rate and review your positive experience! We look forward to working with you again!

May 23, 2024

I had a great experience. Got my car back very quickly and the car was washed. More

by NLBENN8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Calles, Anthony Carle
May 24, 2024 -

Culver City Mazda responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

May 22, 2024

Richard Tran, The service agent was super duper friendly. He is courteous, professional. He explained everything including cost, procedure, and responded to my texts in a reasonable time. They called me lyft More

by dchen9832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tran
May 24, 2024 -

Culver City Mazda responded

We're so happy to hear that our staff exceeded your expectations. We are always more than happy to assist you if anything else comes up.

May 22, 2024

Very accessible, professional staff who were very helpful with my needs, during and after the purchase of my car. Thank you. More

by PKWON06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Culver City Mazda responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 21, 2024

Massively overcharged me for repairs, way over the original quote that they gave me. Brakepad/rotor replacement on the back two wheels and replacing one caliper ran me $2500, and it took them two days More

by MKKELLY442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph
May 22, 2024 -

Culver City Mazda responded

We appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. After you approved the work and the charges electronically, we were able to complete the repairs at a lower rate. Your Advisor has reached out offering to have the vehicle looked at as soon as you could get in and asking if there were any warning lights. We look forward to hearing back from you at your earliest convenience.

May 20, 2024

Great Service! Jonathan Rodriguez was very helpful. I am confident in Culver City Mazda's service. More

by ERIN.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Rodriguez
May 20, 2024 -

Culver City Mazda responded

Thank you for trusting Culver City Mazda with your business! We are so pleased to hear that Jonathan gave you the service you deserve.

May 20, 2024

First time I felt that dealer pricing for service was competitive. Also my service person was excellent helping me figure out what was covered under the extended warranty I purchased. More

by LYRIC3255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tran
May 20, 2024 -

Culver City Mazda responded

It's always a pleasure to hear that our team has been providing excellent customer service. We are thrilled to know that we were able to assist you. Please let us know if there's anything more we can do.

May 18, 2024

Super friendly and professional service and the supporting technology and video walk through was helpful and appreciated. More

by RENEECAMPBELL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Rodriguez
May 20, 2024 -

Culver City Mazda responded

We are so pleased to hear that you enjoyed our transparency video. Thank you so much for your excellent review and rating of our Service Department. If you have any questions, please don't hesitate to reach out.

May 18, 2024

Good service and informative. Kept me up to date on progress of car and forthcoming on what repairs were necessary More

by RUNDJORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Culver City Mazda responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and look forward to seeing you again!

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