Culver City Mazda - Service Center

All over good experience with Mazda doing good job this is my second time this time better than last time I got a quick service no need to wait for long time so thanks for everything is my second time this time better than last time I got a quick service no need to wait for long time so thanks for everything More

Great service from the time I called to make an appointment with Alex until the time I drove home after service was completed. No wait time when I arrived to drop off my car. Miguel greeted me pro appointment with Alex until the time I drove home after service was completed. No wait time when I arrived to drop off my car. Miguel greeted me promptly, asked some questions, and he answered my questions. When I went inside, the Katlyn at the front desk was professional and welcoming. She arranged for Lyft ride to my office and back to Mazda when my car was ready. Miguel was great with text messages to keep me up to date and provided cost estimates and answered my two questions promptly and to my satisfaction. And, he was able to get two parts delivered so they did not need to keep my car for another day, which would have been a big inconvenience for me. I have been bringing my car to Culver City Mazda for many years and have always been satisfied with the service. However, I must say that I'm even more satisfied now thanks to all the great employees. Bravo Culver City Mazda! More

Good experience that was endured. All of my concerns were addressed and I left the encounter with the confidence that I need for future road endeavors All of my concerns were addressed and I left the encounter with the confidence that I need for future road endeavors More

They kept my car at the service center for over 5 hours, but still didn’t finish several basic maintenance tasks. Much too slow. but still didn’t finish several basic maintenance tasks. Much too slow. More

Very professional and friendly service from everyone at the dealership. I’ve never had a bad experience here the dealership. I’ve never had a bad experience here More

Miguel was awesome. He provided great customer service. He took the time to explain the issues in a way I could understand. He was great and did his best. Thank you, Mig He provided great customer service. He took the time to explain the issues in a way I could understand. He was great and did his best. Thank you, Miguel. However the service prices are outrageous. My car barely has 36,000 miles and the cost for services is outrageous and not affordable. More

Great customer service, getting my car serviced was a breeze! Car came back washed and perfectly ready for me. breeze! Car came back washed and perfectly ready for me. More

They’re always professional, run on time and most importantly there’s never hidden fees or pushing additional services importantly there’s never hidden fees or pushing additional services More

I wish I had better things to say, but I found communication very frustrating. I arrived for my 11:00 appointment (oil change and check fluids, etc.) and was told they were very busy so it would communication very frustrating. I arrived for my 11:00 appointment (oil change and check fluids, etc.) and was told they were very busy so it would likely be ready around 3:00. They offered me a ride home via Lyft for which I was very appreciative. My service rep Jonathan had given me his business card and said to call him, but when I called the number on the card, it was not in service. I then called the phone number from your website and was put on hold several times, and finally transferred to the service department where it went straight to voice mail. I finally was able to speak to the woman who answered the phone around 4:00, She told me they were still working on my car and it would not be ready until the next day, around 12:00 or 1:00. This was problematic since I was not expecting to be without my car overnight and half of the next day. She said one of the service techs would call me to clarify, but no one did. (I had previously received an email with a video delineating all the things wrong with my car that needed attention, mostly changing fluids and other minor issues.) I called around 11:30 the following morning to see if there was any update, and Jonathan told me my car was ready, and had been ready since the previous afternoon. WHAT??? Why on earth did someone tell me it wasn’t ready and make me rearrange all my plans for the day (to be without my car) if it was ready? When I came in to pick up my car, I asked Jonathan repeatedly why no one had called me the previous day. He explained that I had “opted out” of phone calls and text messages so they had no way to reach me. I find that impossible to believe – yes, I would have opted out of mass sales and marketing calls and texts, but that should not include specific calls to me regarding service on my car. I have no way to verify the quality of work that was done and will trust that the car was well taken care of; why else would I have returned to the dealership? But until you get your act together regarding communications with customers, I cannot justify bringing my car back in the future. More