Culver City Mazda - Service Center

Overall it was a great experience. Miguel was very helpful and professional. Car came back as promised. Miguel was very helpful and professional. Car came back as promised. More

Service was less than mediocre. Can’t get ahold of anyone on phone. Hold times are long. Paid for service that wasn’t even done at all or correctly. Nor was it tested. Which means I Can’t get ahold of anyone on phone. Hold times are long. Paid for service that wasn’t even done at all or correctly. Nor was it tested. Which means I would be further inconvenienced to fix Mazda’s mistake. Thanks for nothing! More

Quality customer service! Professionalism is key with the service department. I have always been impressed by the service. You are kept apprise of the status of your vehicl Professionalism is key with the service department. I have always been impressed by the service. You are kept apprise of the status of your vehicle at each interval. The video is high quality & the tech explains each aspect of the car in detail. I will always be a Mazda customer! Thank you Jonathan for awesome service! More

Great customer service, everything was finish very fast and easy appointment overall. Thank you so much. and easy appointment overall. Thank you so much. More

I wasn’t informed of the estimated cost, even though this was my FIRST service, which I was told & thought was free. I had to pay my return Uber, which is ridiculous being you don’t have or offer Loaners or was my FIRST service, which I was told & thought was free. I had to pay my return Uber, which is ridiculous being you don’t have or offer Loaners or maybe you do; I just wasn’t offered one. I asked if my vehicle needed shocks, I wasn’t provided an answer. The light where the air comes in stays on. When I told the guy who checked me in (John) he said it’s supposed to stay on, that’s not true….. Geez, if u don’t know, just say, I don’t know & we’re not going to fix it. Next time (if I return to Culver City) Mazda, I’d prefer a “Seasoned” technician, like Martin at Culver City Volvo. More

Lack of urgency to greet or take care of clients, long wait times, didn’t receive video overview until after payment, very poor communication and was provided different answers to my questions. Car was so wait times, didn’t receive video overview until after payment, very poor communication and was provided different answers to my questions. Car was soaking wet when it was brought out. Overall terrible experience. More

Everyone was extremely nice and professional. I was really amazed at the high level of service that Jonathan and the whole team provided. I was really amazed at the high level of service that Jonathan and the whole team provided. More

Miguel and the team always do a great job. Everyone at the dealership are always friendly, polite and efficient. I tried a couple of other dealers in Los Angeles without being satisfied, and Everyone at the dealership are always friendly, polite and efficient. I tried a couple of other dealers in Los Angeles without being satisfied, and I will always make the drive to Culver City Mazda. More

Great evaluation of the car and I appreciated the communication throughout the process. Will return for my next service! communication throughout the process. Will return for my next service! More

Everything was handled very efficiently. The car service was fast and fabulous. Will no doubt return to this dealership. The car service was fast and fabulous. Will no doubt return to this dealership. More