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Culver City Mazda - Service Center

Culver City, CA

4.8
1,920 Reviews

1,920 Reviews of Culver City Mazda - Service Center

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May 19, 2023

Everyone at the dealership is very friendly and efficient. John Calles is great in the service department. He had me in and out very quickly! More

by CalGrl78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Calles
May 22, 2023 -

Culver City Mazda responded

John is fantastic! Thank you so much for leaving a review, stay safe!

May 16, 2023

Came in for a service and it was a great experience, Great service and really nice customer service More

by anthonyrincon31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Culver City Mazda responded

Thank you so much for choosing Culver City Mazda! Take care!

May 16, 2023

Efficient Fast and very friendly Miguel was great and professional and while waiting we enjoyed your delicious coffee and little cookies More

by DANIELLEBELAICH SCOTT & JOHN SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Culver City Mazda responded

Thank you for recommending Miguel and leaving a review- take care!

May 16, 2023 -

DANIELLEBELAICH SCOTT & JOHN SCOTT responded

You are quite welcome Jack / John and Danielle

May 15, 2023

Miguel was extremely helpful! He was able to answer my questions. Thank you so much Miguel! Would definitely be coming back for future car maintenance service. More

by GUILLENYASMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Culver City Mazda responded

Thank you so much for your review and recommendation of Miguel!

May 15, 2023

Very efficient process and great communication throughout the day for a standard service. Will definitely return for future needs. More

by TODDBROWN.JAMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 16, 2023 -

Culver City Mazda responded

Thank you for the kind comments! We're so glad we were able to assist you and hope you're doing well!

May 11, 2023

John Calles was very hospitable and friendly. He explained exactly what services would be provided and the estimate was the price I ended up paying. This was my second time at this Mazda location More

by COLLEENMSONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 16, 2023 -

Culver City Mazda responded

Thank you so much for the kind review! We appreciate you trusting John with your vehicle's service needs! I am so happy to hear that our service keeps you coming back. Take care and please don't hesitate to reach out with any questions!

May 10, 2023

I didn’t get satisfaction with service. Left without anything fixed. Probably only use it for my extended warranty and basic service More

by ALEXANDERANTIPOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Culver City Mazda responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please know, we've shared this feedback with our team.

May 10, 2023

For several years and many Mazda RX8 repairs, recommended updates and improvements, I have depended on Steve Ruiz and his valuable and skilled team. Everyone I have met there I have thanked for their knowle More

by MOCHALULU
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
May 10, 2023 -

MOCHALULU responded

Culver City Mazda May 10, 2023 MOCHALULU Verified Customer For several years and many Mazda RX8 repairs, recommended updates and improvements, I have depended on Steve Ruiz and his valuable and skilled team. Everyone I have met there I have thanked because of their knowledge and expert skills! What more could I possibly want for my treasured 2009 Mazda RX8? Thanks for asking! KMurphy

May 10, 2023 -

Culver City Mazda responded

Thank you so much for your excellent review and rating. We are so pleased to hear that your experiences with Steve have exceeded your expectations. If you have any questions, please don't hesitate to reach out.

May 10, 2023

Miguel was wonderful - super helpful and reached out as soon as my car was ready. He greeted me by name when I returned to pick up my car - nice touch! My car was done sooner than expected. Great service More

by alvsunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Culver City Mazda responded

Thank you for writing a such a fantastic review! We are so happy to hear about your experience with Miguel and thank you for giving us the opportunity to serve you. Please let us know if you have any other questions.

May 10, 2023

Lack of professionalism. No service provided from the service department. They just kept trying to avoid any liability instead of proactively diagnose my vehicle. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Champagnie
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Culver City Mazda responded

Thank you for bringing this concern to my attention. We take our reviews seriously here and truly appreciate your honesty. Our number one priority is to ensure our customers receive outstanding service and it is disappointing to know we failed to do so. We have taken this information and will make sure to improve upon these issues to ensure they do not happen again.

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