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Culver City Mazda - Service Center

Culver City, CA

4.8
1,920 Reviews

1,920 Reviews of Culver City Mazda - Service Center

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February 27, 2023

I never come in with an appointment cause my schedule is crazy and I usually do car stuff last min when I have time just pop up, or when I have an emergency like this last time. But Miguel always helps me o More

by Alexandria1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Felix, Steven Ruiz
Feb 28, 2023 -

Culver City Mazda responded

What a great review! Thanks so much for taking the time to rate and review your positive experiences! We look forward to working with you again and will make sure our team hears your kind words! The Culver City Mazda Team

February 19, 2023

good service, just wish service department was larger so we don't have to wait so long for appointment, More

by DPCOPPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ratha
Feb 21, 2023 -

Culver City Mazda responded

Thank you so much for the wonderful star rating! We're glad you enjoyed your overall experience with us and understand your frustration over the service time. Please don't hesitate to call if you have any questions.

February 13, 2023

The service department took great care of my car and of my needs. I would recommend the Mazda service department to any of my friends who have Mazdas. More

by dawnjimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Feb 14, 2023 -

Culver City Mazda responded

Thank you for your great review and for spreading the word! All of us at Culver City Mazda are happy to help! Please don't hesitate to call with any other questions.

February 02, 2023

Great service experience - time flew by, Miguel, my service advisor went above and beyond...and I love that I can see the video of my vehicle being inspected! Great manager, too - came out to say hello More

by fmarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hegge
Feb 03, 2023 -

Culver City Mazda responded

Thank you for your business and posting a review. We're happy to read about your great experience in our service department and that you enjoyed our transparency video. We'll be sure to pass on your kind words to Miguel and Carl. Please let us know if there's anything else we can do for you. We look forward to working with you in the future!

January 31, 2023

Worked with John. Fast service due to appointment later in the day. My car was ready within 2 hours for an oil/filter change and check up. Got the checkup video the ne More

by mariey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 01, 2023 -

Culver City Mazda responded

Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out.

January 31, 2023

Miguel was terrific. Speedy and thorough. Thank you. Much appreciated. I’ll use you guys again. More

by GIG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Culver City Mazda responded

Thank you for writing a such a fantastic review! We are so happy to hear about your experience with Miguel and that he made the process clear and easy. We thank you for giving us the opportunity to serve you and please let us know if we can help you with anything else.

January 27, 2023

Customer communication could be better. I left my car with you for about 6 hours. I never received no contact about my vehicle at all, until I reached out to you. More

by CHARLES5883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Ruiz
Jan 30, 2023 -

Culver City Mazda responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We appreciate knowing about your visit so we can improve our communication in the future.

January 25, 2023

Great service and great interaction with Ratha! I'd previously had Amy Felix (who was amazing!) as my service advisor, and learning that she no longer is with Culver City Mazda, I was very happy w More

by VINEALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ratha
Jan 25, 2023 -

Culver City Mazda responded

Thank you for your business and posting a review. We're happy to read about your great experience and will be sure to pass on your kind words to the Ratha and the team. Please let us know if there's anything else we can do for you.

January 22, 2023

The service went above and beyond for my Mazda routine service. I want to express my gratitude to the service team! More

by SEIKO129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Culver City Mazda responded

Thank you for your excellent review We are so pleased to hear that Mario and the team gave you the service you deserve. Please don't hesitate to reach out if we can help you with anything else.

January 17, 2023

Thank you so much for great service! Alex and his team are always professional, fast and responsiblee. More

by IVAN20
Recommend Dealer
Yes
Employees Worked With
Alex Flores
Jan 17, 2023 -

Culver City Mazda responded

Thank you for this wonderful review and rating. We are so pleased to know you have been given the service you deserve. We know your time is valuable. Thank you for spreading the word.

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