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Culver City Mazda - Service Center

Culver City, CA

4.8
1,920 Reviews

1,920 Reviews of Culver City Mazda - Service Center

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November 29, 2022

The people there are wonderful but its not normal to wait 6 hours for an oil change (with an appointment). I feel like whenever I go there they claim to be understaffed and overbooked. They recommended addit More

by csgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Culver City Mazda responded

We are so pleased to hear that Mario and our team have given you the service you deserve, but are sorry to hear about the long wait times. We understand your frustration and are working to remedy the situation as quickly as possible.

November 24, 2022

Service advisor Steven is very helpful and professional, which makes the trouble of getting your car fixed much easier. Thanks More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Nov 28, 2022 -

Culver City Mazda responded

Thank you for the opportunity to earn your business and for taking the time to post a review. We're thrilled to read that our customer service exceeded your expectations. We'll be sure to pass on your kind words to Steven. Please let us know if there's anything else we can do for you.

November 21, 2022

They checked me in and turned around the needed service quickly and shared a video report of my vehicle. More

by PETER81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Nov 22, 2022 -

Culver City Mazda responded

What a great review! Thanks so much for taking the time to rate and review your positive experience! We look forward to working with you again!

November 18, 2022

Very professional. Answered questions well. Explained work and process very well. Work was completed in a reasonable amount of time. More

by ALISA5110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Culver City Mazda responded

Thanks so much for taking the time to rate and review us! We're so glad you enjoyed working with our team and that you were happy with the level of service you received. Please let us know if there's anything more we can do. We look forward to serving you again!

November 17, 2022

John and Steven were very friendly and helpful. They explained everything they were doing and answered all of my questions. More

by Jeremie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Nov 17, 2022 -

Culver City Mazda responded

Thanks so much for taking the time to rate and review us! We're so glad you enjoyed working with our team and that you were happy with the level of service you received. Please let us know if there's anything more we can do. We look forward to serving you again!

November 17, 2022

I dropped by in the morning without an appointment to ask about a 15,000 mile service on my 2021 Miata. They not only scheduled me in but provided a ride (via Lyft) to my office and back. The car was done by More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Culver City Mazda responded

We love to read reviews like this one! Thank you so much for sharing your experience at Culver City Mazda. We are so pleased to hear that Miguel was able to give you the service you deserve. Please don't hesitate to call if you have any questions.

November 17, 2022

Steve was great in getting me check in and out super quickly. Very much appreciated. More

by MATTPANAJ
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Nov 17, 2022 -

Culver City Mazda responded

What a great rating and review! We're so glad you enjoyed your experience working with Steve, and we look forward to working with you again!

November 14, 2022

Steve is a star. He really goes out of his way to make my life easy. More

by TOMMY45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Nov 14, 2022 -

Culver City Mazda responded

This is such a wonderful review! Customer service is vital and we are so pleased that Steve has exceeded your expectations! Please let us know if there is anything more that you need

November 11, 2022

I’ve owned a lot of luxury cars, and without a question, my service experience at Culver Mazda was the best to date. Friendly, not pushy, accommodating with complimentary rides back home and to the dealer t More

by MATT EVANS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Champagnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My service writer was David. Not sure on his last name but he was new. Didn’t see him on this list but he was great too.
Nov 15, 2022 -

Culver City Mazda responded

What a wonderful review! We really appreciate you taking the time to leave us your feedback. We're elated to hear you've enjoyed your experience with our team, and that you received a high level of customer service. We strive to make our customers happy, and we're glad we hit the mark! We look forward to your next visit.

November 10, 2022

Dropped vehicle off, and had my vehicle back same day, Steve is amazing and kept me updated throughout the whole process More

by anthonyrincon31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Nov 11, 2022 -

Culver City Mazda responded

We love to read reviews like this one! Thank you so much for sharing your experience at Culver City Mazda. We are so pleased to hear that Steve was able to give you the service you deserve. Please don't hesitate to call if you have any questions.

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