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Culver City Mazda - Service Center

Culver City, CA

4.8
1,934 Reviews

1,934 Reviews of Culver City Mazda - Service Center

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August 09, 2021

Amy was great awesome service navigation chip was bad after previous service for a recall on infotainment system. Amy’s recommendations for Apple play system was a great option and after she took time t More

by Calimazdadude123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gladis Belloso, Amy Felix
Aug 09, 2021 -

Culver City Mazda responded

We are so happy to hear about your experience with us. We will let Amy know about your glowing review. Have a wonderful week!

August 06, 2021

Everything is smooth as silk. Everybody is courteous, customer-centered and friendly. It’s really clear that the service personnel (Steve Ruiz) know their stuff and make it clear. Top rating all the way More

by MALVERNLANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix, Steven Ruiz
Aug 09, 2021 -

Culver City Mazda responded

Thank you for the glowing review! We appreciate your positive feedback. We will be sure to let Steve know about your kind words. If you have any questions or need anything else please feel free to contact us. Have a great week!

August 05, 2021

Great service - in and out at a good price and feel confident driving my vehicle. Check engine light was on and it turned out to just be a loose gas cap. No hidden costs. More

by smackinnon@tci-la.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mejia
Aug 05, 2021 -

Culver City Mazda responded

We are so happy to hear about your experience with us. Thank you for the five-star review. let us know if you need anything else and have a wonderful week!

August 04, 2021

The service was excellent. The staff were courteous and kind. I was treated with respect and my questions were answered without hesitation. The only negatives were the wait time for the service, which was More

by elaygirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 05, 2021 -

Culver City Mazda responded

We are so happy to hear about your experience with us. We understand that your time is valuable, we try to be considerate about the amount of time it takes with each service. We try to make sure everything is done right and in a timely manner for our customers. Thank you for your feedback, hope to see you on your next service visit!

August 03, 2021

I've always experienced white glove service here. Miguel was very helpful, and the entire staff is courteous. One issue: there should be a higher limit on courtesy Lyft rides to and from the dealership. Th More

by MISSTISH13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel
Aug 04, 2021 -

Culver City Mazda responded

We are so glad to hear about your experience with us. We are happy to hear about your service with Miguel and the rest of the staff, we will be sure to let them know about your kind review. Due to the spike in demand on ride share companies with the lack of workers and higher gas prices, our policy has been adjusted to we will cover a round trip if the customer is going 8 miles or less. If over 8 miles then we cover a one way trip. Customers will have to arrange for their trip back. We are sorry about the inconvenience with this, we are trying our best to accomodate each customer during these unprecedented times. Thank you for your patience with us, have a wonderful week!

August 03, 2021

Steve has always been earnest and friendly. He goes out of his way to communicate with any updates or service recommendations. Service has always been excellent. More

by STEPHENKJAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Aug 03, 2021 -

Culver City Mazda responded

We are so happy to hear about your experience with us and Steve. We will be sure to pass on your kind words. It brings us great pleasure to hear that service has continued to exceed your expectations. Have a wonderful week!

August 03, 2021

Excellent personalized service, as usual! Steve was great in making sure the process was done right and timely. We’ve had outstanding experience in the past and look forward to more of the same in the future More

by Richard
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Aug 03, 2021 -

Culver City Mazda responded

It is our goal to be efficient and ensure quality with each customer. We are so glad to hear we hit the mark. Congratulations on your new car and have a wonderful week!

August 02, 2021

Excellent service. Everyone is completely helpful. The service is very quick and easy. If you are waiting, someone will acknowledge your presence and will be right with you. More

by VMENDOZA_05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel
Aug 02, 2021 -

Culver City Mazda responded

We are so happy to hear this. Quality service is always the goal and we are glad we hit the mark. We hope that if you have any other questions or comments you will let us know. Have a wonderful week!

August 02, 2021

They offered me a ride home since my vehicle was going to take all day in service, Amy was also really helpful, friendly and professional! More

by RRIVAS15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 02, 2021 -

Culver City Mazda responded

We are elated to hear about your experience with us and we are thrilled that Amy was able to get you everything you needed. Have a wonderful week!

August 01, 2021

Amy was great. Kind, helpful and clear on the cost of the service. Wish her all the best. You are lucky to have Amy. Thanks More

by SHOLEHSAZEGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Aug 02, 2021 -

Culver City Mazda responded

We are happy to hear about your experience with Amy. She really is an amazing person and a great asset to our team. we appreciate your kind words and will pass on your message. Have a wonderful week!

Aug 02, 2021 -

SHOLEHSAZEGAR responded

Thanks

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