Culver City Mazda - Service Center

Prompt, courteous, and did a good job of explaining everything. I also appreciated the COVID precautions that were taken. The work took a lot less time than I anticipated. everything. I also appreciated the COVID precautions that were taken. The work took a lot less time than I anticipated. More

Steve was awesome! He took his time in explaining the things my car needed. My car was ready and washed and ready to go! I love your new alto service. It feels like royalty. Thank you for providing this things my car needed. My car was ready and washed and ready to go! I love your new alto service. It feels like royalty. Thank you for providing this service. its makes a different when you have to go to work. Also, I would like to compliment the front office staff at Volvo. The young lady was kind and had a beautiful smile. More

Customer service was very good and very friendly. I liked they were able to arrange and ride to and from my work / dealership. I did have to wait a little bit to get the car checked in liked they were able to arrange and ride to and from my work / dealership. I did have to wait a little bit to get the car checked in More

I received a text to ask any questions I had but never got an answer to my question. The service alert in my car wasn't reset and the sticker on the windshiels wasn't replaced with the new date of servi got an answer to my question. The service alert in my car wasn't reset and the sticker on the windshiels wasn't replaced with the new date of service, this makes me wonder how well the other service processes were done. The reason I brought in my car was that last time I spent $800-900 to replace the oil sensors because of an incident that has previously happened and Mazda services in San Jose said there was nothing wrong with the car. But there was and I almost lost my engine due to their negligence. Then after the sensors were replaced and the car was fixed at your location, it only took 2000 miles before the oil tank was almost emptied. The advisor asked me "who told you the oil level was low" in a humiliating tone as if only your people know what's going on. When I told her I measured it myself, she was asking me how I did it and if the car had been running before again as if I don't know anything. I'm an engineer and know that if the car has been running and the oil has been hot, the level wouldn't be shown as so low!! common sense! I didn't like the attitude. Also I had to ask them again to see what was wrong with my car when I went to pick it up. They provided no explanation whatsoever before I asker and wanted to just get my money and let me know. Then I had to explain one more time why I had brought my car in before I got a response that there was no leakage! At this point I wasn't even believing this person and I don't think they remembered to check my car. If you're a mechanic and you know your job well, you should know that it's not normal for the oil to be burnt so fast after driving only 2000 miles and if nothing is leaking, then you'd definitely need to check for other faults in the engine!! At the end they added a note to my account that I need to come back after 1000 miles to get it checked again. Meaning I have to take time off from work for a second time and waste my day again just because someone didn't do their job right. I also shouldn't have been charged for the service as this was not my fault that the oil had to already be replaced. I've had mazda before and I've taken my car to this branch for maintenance a good few times but this time was the worst experience. I'm super disappointed. More

Amy was super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super awesome. Thanks, Amy! super, super, super, super, super, super, super, super, super, super, super, super, super awesome. Thanks, Amy! More

I had a great buying experience. Juan Zuniga did a superb job explaining the model differences and setting up the test drives. He was knowledgeable and went out of way to insure we'd get exactly the c superb job explaining the model differences and setting up the test drives. He was knowledgeable and went out of way to insure we'd get exactly the car we wanted in a non- pressurized hassle-free environment. More

The service was very friendly, with constant check-ins about the state of my vehicle and when it would be ready. It was a very efficient process. about the state of my vehicle and when it would be ready. It was a very efficient process. More

Didn’t receive update after dropping off my vehicle. Reached out hours later but didn’t get response. I was not told my car was going to be kept overnight. Reached out hours later but didn’t get response. I was not told my car was going to be kept overnight. More

Everyone there is nice and helpful. Prices are not that great though- seem to be high for type of service received. Waiting area is comfortable great though- seem to be high for type of service received. Waiting area is comfortable More

Always fast and easy to get my car looked at. job done correct and clean. Steven is helpful and always the to go to guy. correct and clean. Steven is helpful and always the to go to guy. More