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Culver City Mazda - Service Center

Culver City, CA

4.8
1,937 Reviews

1,937 Reviews of Culver City Mazda - Service Center

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June 03, 2021

Excellent customer service but parking lot is very small for that much customer I this is better to separate Volvo and Mazda to two different location . More

by alizaghari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jun 03, 2021 -

Culver City Mazda responded

Thank you for the review, we appreciate the feedback. Unfortunately, there isn't a whole lot we can do about the size of the parking lot. It is unfortunate that there are limited spaces.

Jun 04, 2021 -

alizaghari responded

Thank you for your respond

June 03, 2021

Amy was the primary service advisor that I worked with and she was helpful, attentive and professional. We are a 3 Mazda family, and it is very in port at that we can receive service that we can rely on! More

by JORENEE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 04, 2021 -

Culver City Mazda responded

Thank you for the great review, we will be sure to tell Amy about your kind words. Have a great weekend!

June 02, 2021

The service needed on my Mazda3 was explained very well by Steve to me. I was waiting for news in the lovely lounge...the coffee was wonderful! The driver who took me home was very nice. Thank you Lucy More

by lucyshiffrin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jun 03, 2021 -

Culver City Mazda responded

Lucy, thank you for the kind review. Let us know if you need anything else. We appreciate your review.

June 01, 2021

Service writer, Amy, greeted me timely. She was knowledgeable. Helped sort out coupon or special. Addressed minor warranty issue. All service done well and timely More

by HAWKSHAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 03, 2021 -

Culver City Mazda responded

Thank you for the five-star review, we are so glad we could help.

May 31, 2021

Amy Felix is always awesome! I've been fortunate to have her as my service advisor a few times. I really don't need to keep coming to the dealership, but I continue to because of the excellent customer and More

by quinteroliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 03, 2021 -

Culver City Mazda responded

We will let Amy know that she did a great job. Thank you for the high review.

May 29, 2021

My service advisor Amy Felix was awesome. Thank you. Okay, THIS IS VERY ANNOYING! I was happy with my service. I am very unhappy about being bugged for a review and even length of my comment. More

by LPWINLA
Customer Service
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 03, 2021 -

Culver City Mazda responded

We appreciate your comment and review. We will let Amy know about your kind review. unfortunately, Dealer rater has a minimum amount of words that someone can post. We do appreciate your time and if you need anything else please let us know

May 21, 2021

George and Gladis were very friendly. They made the visit to the service department easy, not frustrating, and they provided quality service. I would definitely come back to this service location because of More

by Cali is my Bae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gladis Belloso, George Mejia
May 24, 2021 -

Culver City Mazda responded

Thank you for the five-star review. We will let George and Gladis know about your kind review. If you need anything else please let us know!

May 18, 2021

Steve was awesome! He took his time in explaining the things my car needed. My car was ready and washed and ready to go! I love your new alto service. It feels like royalty. Thank you for providing this More

by leticiapantoja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front office staff at Volvo, Steven Ruiz
May 24, 2021 -

Culver City Mazda responded

We will let Steve know about your kind review! Thank you for the positive feedback, we appreciate it

May 18, 2021

Prompt, courteous, and did a good job of explaining everything. I also appreciated the COVID precautions that were taken. The work took a lot less time than I anticipated. More

by K2WIRELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
May 24, 2021 -

Culver City Mazda responded

It's always nice to read positive reviews and this one is especially kind. We appreciate such great feedback. Thank you!

May 15, 2021

Customer service was very good and very friendly. I liked they were able to arrange and ride to and from my work / dealership. I did have to wait a little bit to get the car checked in More

by LORI_BALSAMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Castillo, Amy Felix
May 17, 2021 -

Culver City Mazda responded

Hello Lori, What a great rating and review! We're so glad you enjoyed your experience working with Tracy and Amy. We appreciate your patience with the wait to get your car checked in and we look forward to working with you again soon! The Culver City Mazda Team

May 17, 2021 -

Culver City Mazda responded

Thank you for the outstanding review! We love the feedback and always appreciate such kind words about our team. We will let Tracy and Amy know about your high review. Have a great week!

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