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Culver City Mazda - Service Center

Culver City, CA

4.8
1,961 Reviews

1,961 Reviews of Culver City Mazda - Service Center

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June 23, 2021

It was a terrible experience. I was there for six hours. An 81 year old should not have to have gone through this. More

by fearless-baker
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Steven Ruiz
Jun 23, 2021 -

Culver City Mazda responded

We are so sorry for the time inconvenience. We understand your time is valuable and we always try to provide the absolute best service to accommodate our customer's needs. Sometimes it does take longer than expected to make sure our customers get everything they want. Our goal is quality service, but regardless we are sorry for the wait time. We hope you have a great week and we appreciate your patience with us.

Jun 24, 2021 -

fearless-baker responded

You are joking right when you say “ Sometime it takes longer … .” ? I just fell through the cracks. If your statement were true then why did I get an $80 discount? The real question is why did I have to pay anything. And incidentally, I wasn’t offered a discount I had to ask for it. Be sure to put this in my file or in some notes because I expect to be treated like royalty when I come in again. I may be 81 but I still of sound mind. Lol

June 18, 2021

Fast, friendly and efficient service! The Alto ride was and unexpected bonus. The service department explained everything clearly and all of our needs were met. More

by LAURIEHUBBARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jun 21, 2021 -

Culver City Mazda responded

We are happy to hear about your experience with us! Thank you for leaving a kind and glowing review, we will see you soon!

June 18, 2021

Amy at the service department is absolutely amazing. She is helpful, knowledgeable, and very professional. We are leasing from Mazda again because of Amy Felix. More

by SKARZAI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 21, 2021 -

Culver City Mazda responded

We will let Amy know about your glowing review, she will be happy to hear about your experience with us. Have a great week!

June 17, 2021

Thanks for your thorough work! Very trustworthy! George on Service is the best! Tech was extremely knowledgeable and explained test results. Many thanks to your team! More

by jim@jimpurdum.com
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Mejia, Steven Ruiz
Jun 17, 2021 -

Culver City Mazda responded

We are happy to help and will let the team and George know about your experience with us. We appreciate the positive feedback!

June 16, 2021

Friendly efficient customer service and responded to all the questions I asked while reviewing the estimation and provided some price reduction when inquiring about the labor costs. More

by WALAOLIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 16, 2021 -

Culver City Mazda responded

Thank you for the great review, we appreciate the kind words and positive feedback. We hope to see you again soon, have a great week!

June 16, 2021

Great service experience as always George was a great help from start to finish he got home in and out within a timely manner. Will always come here for my services More

by anthonyrincon31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mejia
Jun 17, 2021 -

Culver City Mazda responded

We are so happy to hear about your positive experience. We will let George know about your review. Have a great weekend!

June 15, 2021

Amy was great as always my only issue is not with the dealership but with the Alto ride share they used. Did not pick me up More

by randy90305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 16, 2021 -

Culver City Mazda responded

We are sorry about the rideshare not picking you up, thank you for letting us know. Thank you so much for the kind words and awesome review. We will let Amy know about your experience with us. Have a great rest of your week!

June 13, 2021

Amy was amazing. She got my car back to me the same day. Thanks for everything. It is nice to actually get good service these days. Keep up the good work. More

by Jedipeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 14, 2021 -

Culver City Mazda responded

We are elated to hear about your experience with us. Amy will be happy to know as well, If there is anything else we can do for you please let us know. Have a great week!

June 11, 2021

Steve was on time. He was very professional. He made the whole experience enjoyable. I will be back because of him. Overall great experience. Thanks More

by emrydsmith
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Jun 11, 2021 -

Culver City Mazda responded

Thank you so much for the glowing review. We will let Steve know about your experience with us. Call or stop by if there is anything else we can do for you! Have a great weekend

June 10, 2021

Amy is always helpful courteous and humorous She gives a clear, detaodes rioting of what is needed. Not her fault, but my car was not ready at the suggested time. Long time for a first service. More

by hilorealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Felix
Jun 10, 2021 -

Culver City Mazda responded

We understand your time is valuable, we are sorry about the delay in service. We are diligent with service and pride ourselves on quality assurance. We will be sure to tell Amy about your review, she will be happy to hear about your experience with us.

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