Culver City Toyota

This place is filled with a bunch of wolves in sheep's clothing. Just check out their yelp reviews. STAY AWAY FROM THIS PLACE. clothing. Just check out their yelp reviews. STAY AWAY FROM THIS PLACE. More

Warning warning Warning If you’re buying a car don’t go there. I have red the previous reviews and ignored them until i went there and learnt the hard way there. I have red the previous reviews and ignored them until i went there and learnt the hard way More

Saw a law mileage late model car advertised. Confirmed price and availability with salesperson and made an appointment. Arrived to a chaotic parking lot and almost no customer parking. Met our Confirmed price and availability with salesperson and made an appointment. Arrived to a chaotic parking lot and almost no customer parking. Met our salesperson m, drove the car, and decided to buy. No trade in. No financing. Cash deal…..until he added on $4k in dealer installs. Said good bye. He said no wait let me talk to the manager. He came back 10 minutes later and said okay we are all good to proceed. Then showed us that there were still $1400 intheft protection and windshield protection. Said nope. And started to leave. Manager came over with a printout and said that he paid $6k more than the posted sales price. We said okay, that wasn’t a smart buy but we are more careful with how we spend our money. He stood up and said you obviously aren’t going to to listen, so if you don’t pay the extra $1400, I can’t sell you the car. Needless to say, we left without purchasing the vehicle. More

Horrendous customer service. It took over 6 hours to purchase the vehicle and we had cash. The car was filthy when we got there and we had to ask for it to be washed. The sale It took over 6 hours to purchase the vehicle and we had cash. The car was filthy when we got there and we had to ask for it to be washed. The sales person knew we were coming as we made an appointment since were flying in from out of state. He did zero research on the car and we spent over an hour trying to figure out the bells and whistles on the car. The service package we were sold was completely useless. Our local dealership doesn’t honor it and I’ve spend the past several months trying to get it cancelled. We were told verbally we’d be refunded and it would be cancelled, but the amount isn’t showing up correctly in the system and trying to get someone to answer the phone/ return calls is like pulling teeth. They’re definitely in the business of taking money, not customer service or customer satisfaction. More

Worst customer service experience I’ve ever dealt with. She was very unprofessional and seemed moody and very short ended when it came to answering my questions. I refuse to purchase due to the horrific cu She was very unprofessional and seemed moody and very short ended when it came to answering my questions. I refuse to purchase due to the horrific customer service More

Wish I sold my car elsewhere. I went on KBB to get a quote on selling my car and Culver city Toyota called me with an offer. I asked them when I should expect to receive my check I went on KBB to get a quote on selling my car and Culver city Toyota called me with an offer. I asked them when I should expect to receive my check for the positive equity amount and was told I would receive it 7-10 days after I sold them my car... Well I sold my car to them last week and now I'm getting different information. I called yesterday and someone by the name of Aaron initially told me that it usually takes 3-6 weeks, then he called me back 30 minutes later and told me that his manager said 7-10 days was correct and he had made a mistake. The person I had setup the transaction with was Robert Tekeyan, once he was back in the office he responded to my follow-up email and told me it would take around a month. I don't appreciate being mislead and people telling me different information, is it 7-10 days or a month?? If I would've been told initially that it would take a month I would've sold it to Mercedes of Calabasas who offered a few hundred less but would've paid me in 3-5 days or to CarMax who pays on the spot. For my situation having the check sooner was worth sacrificing a few hundred dollars and had I been told initially it would take a month I would've NEVER sold my car to Toyota Culver City. More

Toyota Capstone listed for $102K on Facebook. Unethical crooks and sales tactics, avoid at all costs. Unethical crooks and sales tactics, avoid at all costs. More

Customer service poor. I went to have a side mirror replaced, price $740+, brought car in 8:30,a.m. advisor Richard informed me part had to be ordered and it would take a I went to have a side mirror replaced, price $740+, brought car in 8:30,a.m. advisor Richard informed me part had to be ordered and it would take approximately 1 hour to install. No problem, he got me an Uber and said he would be in contact with me. I texted Richard 3 times about status of my vehicle no response. 5:00 or 5:30p.m. He calls me to say car finally finished, only good thing was he arranged for Uber to pick me up. Arrived at dealership went to service area no one ask to help me, I had to look at the name on the desk I saw Richard’s name and notice him standing there I called his name , then he asks if he can help me. I give him my name he pulls paperwork and proceeds to give me total and ask me what method I am paying! Not going over what was done and why the price increase!!! I will Never return to Culver City Toyota., I didn’t feel they appreciated me or my business!!!!! More