I had a very bad new car sales experience with them that I wrote about (Shouldhavebeeneasy 12/29/17) but they're my closest dealer so I figured for things under warranty, recalls, or special diagnostics I would still go to them. WRONG - they have calibrated their machines fraudulently!!!! On my 2006 Highlander Hybrid (that I had bought brand new from these guys when they were still Miller Toyota and had plenty of service there, under both dealership names, in the car's earlier years), the Check Engine light kept going on this May after things were fixed -- this other mechanic I have is amazing, but he's not as familiar with hybrids, so after two fixes he asked me to take it to the dealer to see what they could figure out. So I brought it to Culver City and paid for the diagnostic, and they told me that the issue was that we put in non-Toyota parts -- and showed me the report saying so. No amount of pushback on my part -- including pointing out to the service advisor's supervisor the fact that this is complete and total fraud that if true implicates the entire Toyota operation -- would get them to say anything other than my only option was to redo the work with Toyota parts or drive with a Check Engine light always on (yeah, that's a reasonable alternative, given how many parts and systems that one light can be a warning for -- let alone would make resale impossible!). I then asked for the service manager -- "He's in a meeting and will be the rest of the day." So then I asked for the dealership manager -- "He's in the same meeting, they're having an offsite management retreat; there's no one here until next week (this was a Thursday or Friday) higher than me." I asked him to leave both of them messages to call me on Monday, which he said he would do. I never heard from anyone, though I called back on Tuesday saying I was still waiting for a response. Took the car to Toyota of Santa Monica a couple of weeks later for my 120,000 mile service (which also meant a diagnostic was now free -- I wasn't about to pay for it twice!), got something small adjusted, and the Check Engine light is off and has stayed off since (so basically, the light kept going on because three different things happened in quick succession -- which I'm totally ok with on a twelve-year-old car). The report Toyota of Santa Monica gave us still showed there were non-Toyota parts in there, but it's not showing as a problem that needs to be fixed, and the light is off and has stayed off.