From what I have experienced so far, I am a fan. I should mention first that Toyota was offering a choice of $2,000 rebate OR 0% financing for up to 72 months. The offer expired on October 2. This seemed like an excellent time to buy so I started searching for inventories. I most definitely wanted a stick shift. There aren't that many of them around (probably only about 3% of all iMs out there) and I was very particular about the color (black or blue). Turns out Culver City Toyota had a blue one and nobody else had anything but silver or white (either of which would have been a deal breaker in my book), so, even though there are probably at least half a dozen Toyota dealerships between where I live and Culver City, I e-mailed the dealer contact through cars.com, explained my "situation" (way upside down on my trade-in but with a small handful of cash) and we agreed that a deal was doable at a very reasonable price and I should come down and fill out a credit app.
In the meantime, I did my due diligence. I checked online to see what my trade-in was realistacally worth. I figured out how much the new car should cost, cross-checked with truecar.com to make sure the price on the new one was good...it was...so by the time I arrived at the dealership, I was really only concerned with the interest rate. The dealership was great. Everyone was smiling. Several people offered a bottle of water, or coffee, or whatever I might like. I met with the internet rep, Shally Cruz, who promptly took me for a test drive. Then, she prepared a document listing all the values that we had previously discussed by e-mail (new car price, trade-in value, cash down, etc) and their offer for my trade-in was only $100 off of what I had estimated. We did a TINY bit of haggling over interest rates and that was that. Very seamless process. The finance man, Pratt Harit, was charming and friendly while still being efficient and as fast as possible. Normally, this is the part of the car-buying process I dread but Pratt made it painless. When I told him I hadn't eaten all day (it was past 2pm by this point) he practically insisted on having a sandwich provided for me. I thanked him but said no to that...but who does that in this day and age? These are the little things that people notice and that build loyalty.
This is only a review of the Sales Department. I have not had any interactions with the Service Department yet. I confess that I only chose these folks because they had THE car I wanted, but they made the experience perfectly easy. I would recommend Culver City Toyota in a heartbeat and I would return just as quickly.