Culver City Toyota

READ THIS BEFORE YOU VISIT CULVER CITY TOYOTA… I saw a used 2014 Prius 3 with low mileage listed at $18,999 online, and that is the end of the positive things I have to say about this dealership. K’Lee (s used 2014 Prius 3 with low mileage listed at $18,999 online, and that is the end of the positive things I have to say about this dealership. K’Lee (sales), Ronnie (supervisor), and whoever the assistant GM is, all went well beyond a stereotypical car salesperson level of dishonesty. The biggest lie that they gave me had to do with the “mandatory” addition of TheftPatrol to my car purchase. They said that this is standard Covid era practice at dealerships (lie) and that they can’t remove it regardless of the fact that I REPEATEDLY told them I don’t want that extra product and service (also a lie). TheftPatrol is a $40 GPS that they slap on your car like LoJack. If your car is stolen within 5 years, TheftPatrol will give you $3000 and your dealership $2000 as though that is some how an acceptable reimbursement. Culver City Toyota charged me $1000 for this service. Again, I expressed repeatedly that I do not want this extra feature, and the told me repeatedly that this is a non-negotiable feature that every dealership has. I just called a bunch of other Toyota dealers in the LA area, and none of them force customers to take an overpriced gps service. Hollywood, Downtown, Hamer, Keyes, Carson, and Glendale all confirmed that theft prevention is OPTIONAL. After those six Toyota salespeople all told me that they don’t force a theft prevention service on their customers, I stopped calling other dealers because I accepted that I waisted $1000 by making the mistake of choosing Culver City Toyota. The assistant GM finally admitted (after the sale) that this is something they do at Culver City to make up for low recent sales. Bonus lies: 1. I was told before I signed anything that I would be allowed to have the car inspected by an independent mechanic. I was not told until I had already paid for the car that I would have to give the dealership $250 just to have someone else look at it. The independent inspection was only $50 2. When said independent mechanic looked at the car I bought, he said the tires needed to be rotated and there was only 15% of tread remaining of the back break pads. Culver City Toyota said they don’t sell used cars with less than 50% of the tread, which is a very dangerous lie. 3. When purchasing, I asked if I could come back the next day to pick up the car that I was about to purchase so I had time to go home and make sure I have everything removed from the car I’d be trading in. K’Lee and Ronnie both gave me a bunch of BS about how fast they sell used cars and did not give me the option to take my previous car home and leave the new car at the dealer overnight. By the time I finally got done with a very pushy and long winded finance guy, it was completely dark out. Maybe I got everything from my old car? Maybe not? They don’t care. 4. THEY posted the price of $18,999 online. Then they apparently forgot they did that, because they tried to add an extra $1,500 to price of the car before taxes and fees. They acted like they were giving me a deal when they bumped it back down to the price they posted online. When I reminded them that they were the ones who posted that price, they told me that they purposely mark up the price on the lot in case someone happened to not see it online. Seems like a weird strategy to brag about taking advantage of people, but I’m not in sales so I wouldn’t know. I’m genuinely a fan of Toyotas, but I’m not especially into lying salespeople. I believed them when they said I needed a $1000 theft prevention that doesn’t even cover 1/4 of the price of the car, and that was my fault because I didn’t assume they were lying and I didn’t check with other dealerships about that very dumb policy. Thank you for listening to my TED Talk, and enjoy your Toyota buying experience literally anywhere that isn’t Culver City Toyota. More

Pleasant and helpful sales representative. Sales manager was especially cooperative and willing to negotiate a fair price. was especially cooperative and willing to negotiate a fair price. More

A perfect service for my Toyota Prius. Always great to be topped up with OEM fluids to proper specifications. In and out with great service and they are keep their appointments topped up with OEM fluids to proper specifications. In and out with great service and they are keep their appointments More

Such a horrible time with Culver City Toyota- My car broke down in less than a month and I had taken to another Toyota mechanic/dealership since I had the warranty because the car is certified. Now the broke down in less than a month and I had taken to another Toyota mechanic/dealership since I had the warranty because the car is certified. Now the Culver City is not helping us at all and blaming us that we took it to the wrong place even though the Toyota roadside place picked the Toyota dealership to tow it. All we wanted was the car to be fixed and running and guess what- it was the stupid GPS/Anti-theft (Theft Patrol) that shut off the car- which is an aftermarket product that was place into the car by Culver City Toyota. We call the General Manger - Brandon Ortiz and we can't talk to him and had them page him and went in circles and he did not answer our call - multiple times. They said they was suppose to send a person at 3pm and no one came to check it out and we are leaving the car longer in the other Toyota dealership - wasting time and money. Miller Toyota has been so helpful and they went all out to help us and at Culver City Toyota is making us go in circle and just horrible service and dragging things all out. Please do not go to this place since they will not help you plus they want to just overcharge you and have you pay for things that is not needed. More

Omg extremely happy with my purchase Elena was a sweetheart very informative and knowledgeable about there vehicles and everything they equip with extremely satisfied would recommend this dealership sweetheart very informative and knowledgeable about there vehicles and everything they equip with extremely satisfied would recommend this dealership and Elena to everyone More

This dealership needs to be overhauled by corporate.They This dealership needs to be overhauled by corporate. They voided my factory power train warrenty becuase my truck showed use off road... my Tacoma... This dealership needs to be overhauled by corporate. They voided my factory power train warrenty becuase my truck showed use off road... my Tacoma... No I’ve never rock climbed, yes I’ve drives in dirt, yes I’m wondering why I bought a Tacoma. This dealership just forced a long time Toyota ADVOCATE and supporter to put my truck up for sale, because I’d like to buy a truck that able to be used Atleast like a Subaru More

great deal, efficient, but NOT TRUSTWORTHY I purchased a Camry, and was able to get a great deal thanks to the general manager and sales consultant Nina. Nina was very efficient in getting me a I purchased a Camry, and was able to get a great deal thanks to the general manager and sales consultant Nina. Nina was very efficient in getting me a great deal via e-mail/text so that I didn't waste any extra time at the dealership. I spent maybe less than 30 min with sales, but spent over an hour with financing. I would have given this dealership 5 stars for an excellent deal and efficiency, but I was lied to by the manager on-site at the time. They are not trustworthy if they were willing to lie to finalize the purchase. This dealership has a credit limit for the down payment so I couldn't put down as much as I wanted to keep my monthly payments low. The manager assured me that I would be able to put more down later with Toyota Financial to lower my monthly payments. This was a lie. Toyota Financial said there's nothing that can be done to lower the monthly payment after the purchase was completed. I'm now stuck with high monthly payments for the term. I would not recommend purchasing from this DISHONEST dealership. More

The best dealer for servicing your car with them very kind and professional agent to take care of your problem all the time and always greet you with a lovely smile. Always make my day. kind and professional agent to take care of your problem all the time and always greet you with a lovely smile. Always make my day. More