Cumberland Chrysler Dodge Jeep Ram

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram. We're pleased to hear our service department was helpful and exceeded your expectations. We value each of our customers and strive to provide customer service that makes them feel welcome and valued. At the same time, we apologize for any negative experience you had with our body shop. We take customer feedback seriously and we'll make sure your comments are shared with the appropriate departments. We understand how important it is that every visit to our dealership meets or exceeds your expectations, so thank you for bringing this to our attention.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback on your service at Cumberland Chrysler Dodge Jeep Ram, we apologize that your experience did not meet your expectations. We agree that our customers should always be treated with respect and compassion, and understand how upsetting it can be when this isn't the case. Our goal is to provide the best service experience for each of our customers and regret that we have fallen short in this instance. We take customer satisfaction very seriously and have passed along your comments to ensure that similar incidents do not occur in the future. We appreciate you bringing this to our attention and would like to make it right; please reach out directly so we can discuss further steps if desired. Thank you for bringing this issue to light; please accept our sincerest apologies for any inconvenience caused during your visit.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with Cumberland Chrysler Dodge Jeep Ram! It's great to hear that you're happy with your 300 and that our service was excellent. It's feedback like yours that helps us improve our customer service going forward. We appreciate your patronage and look forward to seeing you during your next visit!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide feedback about your firsthand experience with Cumberland Chrysler Dodge Jeep Ram. We apologize that the service on your Jeep did not meet your expectations. We take our customer service very seriously and strive to ensure that each of our customers receive the best possible care. We will discuss this review with our service department and take your feedback into consideration as we strive to improve. To make up for any inconvenience, please don't hesitate to contact us directly so we can do what we can within our power to make it right. Thank you for sharing, and please don't hesitate to reach out if there is anything else we can do for you.

Joe Ram responded

Thank you guys for all the good work you've done for us. Keep up the good work.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram and taking the time to review us. We strive to empower each customer with an outstanding, honest and exceptional experience in our store and we are glad that we achieved this goal with you! We believe that building a strong relationship of trust between us and our customers is just as important as giving them quality product support. It's great to hear that we were open and honest in letting you know when you wouldn't need something done just yet. We hope to see you again soon! Please let us know if there is anything else we can do for you or if you have any questions about any of our services or vehicles.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for such a glowing review of your experience here at Cumberland Chrysler Dodge Jeep Ram! It's wonderful to hear that our staff was so accommodating during your visit. We'd like to give a special shout-out to David Green - we'll be sure to let him know your kind words. It means the world to us when customers take out time from their busy days to give us feedback on how we're doing. It's invaluable information and helps us provide an even more delightful experience for the next customer who visits our dealership. Thanks again and we look forward to welcoming you back soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your review. We apologize that it took longer than expected to get the running board installation completed on your vehicle and for any inconvenience this caused. Our team values promptness and punctuality and we strive to ensure a great customer experience for everyone who visits our dealership. We take customer feedback seriously and your review will be shared with the relevant teams to help make sure our services meet expectations in the future. Thanks again for letting us know about your visit, we hope you are pleased with the installation now that it is done. If there is anything else you need, please don't hesitate to reach out.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for giving us five stars to review your experience here at Cumberland Chrysler Dodge Jeep Ram. We appreciate your time and feedback and are thrilled to hear that we were able to get your needs taken care of in a timely manner. Our goal is always to make sure our customers are taken care of efficiently and courteously, and we’re so glad you found us up to the task. Please let us know if there’s anything else we can help you with in the future.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review, it's great to hear that you had a positive experience at Cumberland Chrysler Dodge Jeep Ram. It means a lot to us that we were able to provide such great service and friendly staff. We couldn't agree more that navigating any roads can be very confusing and we are so glad that our team was able to get the job done with updating your navigational system. We hope to see you back soon!