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Cumberland Kia

Cookeville, TN

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1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

July 12, 2023

Great and friendly customer service! The staff were accommodating and very pleasant! Would return for services! More

by Akkoger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Stout
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Jul 25, 2023 -

Cumberland Kia responded

Thank you for your kind review of our customer service. We are thrilled to hear that our team was able to meet and exceed your expectations. It is always a pleasure to provide a pleasant customer experience, and we're elated that you were pleased with it. We value all feedback from our customers as it helps us continuously improve the quality of the service we offer. We appreciate your review and look forward to seeing you again soon!

July 12, 2023

Had oil changed on Friday. seen a car that liked, I called back and told Scotty that we would be by to look at it.Got there about 5:30 and waited until Cody got through with ano More

by Riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Cody Stout
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Jul 25, 2023 -

Cumberland Kia responded

Thank you for the wonderful review about your recent experience at Cumberland KIA! We are delighted to hear that you received great customer service and found a car you loved. We appreciate the positive feedback about Scotty and Cody and will be sure to pass it along! We strive to ensure all of our customers leave completely satisfied with their purchase, so we are pleased that you had such a positive outcome. Thank you again for being an amazing customer - we hope to help you find your next car soon too!

July 12, 2023

Suzy is rude and always looks and behaves like shes annoyed and miserable there. Excuses complaining instead of solutions and desire to help. Everyone else is very nice. More

by Michelle
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for your review, Michelle. We always want to provide the best customer experience possible here at Cumberland Kia and we regret to hear that Suzy did not meet your expectations in this area. We take customer service seriously and have noted your feedback; we will be sure to follow up internally with her to ensure situations like this do not occur again in the future. We appreciate you taking the time to let us know and hope that you continue to consider us a top option for all of your automotive needs.

Aug 29, 2023 -

Michelle responded

If toy really wanted to handle that situation with Suzy you would not have had her refuse to handle my Kia service as has happened there. When I was told I would get a call back from suzy I never did and when I followed up she said because of my honest revue I would no longer be able to have my car services there. So your response has solved nothing so far unfortunately and I have called Cumberland Kia 4x and left mesgs with Operations Manager who also does not call back.

July 12, 2023

Excellent service, highly recommend this company , very professional people,did excellent job and returned vehicle in proper order More

by dwaynewhitson64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry and all the body shop staff, Susie Green
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Jul 25, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia! We are delighted to hear that you were pleased with our service and professionalism.It's wonderful that your vehicle was returned to you in proper order. Our highest priority is always making sure our customers leave our dealership completely satisfied. We look forward to servicing all of your future automotive needs at Cumberland Kia. Thank you again for the kind words!

July 11, 2023

Friendly staff, great customer service,. I would highly recommend for any and all of your automotive needs. More

by BARRY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for leaving a great review about Cumberland Kia! We appreciate your endorsement and are thrilled to hear your experience with us was so positive. Hearing from customers like you is what makes our work so rewarding. We strive to provide an enjoyable shopping experience, regardless of whether you're coming in for service or purchasing one of our vehicles, and we’re delighted your visit met those expectations. We value and appreciate your kind words and sincerely thank you for taking the time to post such a glowing review. Please don't hesitate to reach out if there's anything else we can do for you. Thank you once again for being a Cumberland Kia customer.

July 11, 2023

I was very satisfied with the courtesy and quickness of getting my car back, Thanks for everything. More

by rmuagritex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you so much for your review of Cumberland Kia. We are delighted to hear that your visit was both courteous and speedy. We pride ourselves on delivering top notch customer service that exceeds expectations each and every time, and it means the world to us to know we did just that for you. We hope to see you back soon!

July 11, 2023

Always very helpful and courteous. Great employees! Lucas, Suzi and Rebecca are wonderful to work with. More

by TRM2569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review of Cumberland Kia. We strive to provide an excellent service experience with every customer, so we truly appreciate you choosing our dealership! It means a lot to hear that Lucas, Suzi and Rebecca made your experience special. We will be sure to pass along your compliments to them. We hope your new vehicle is treating you well! Please let us know if there's anything else we can do for you in the future.

July 11, 2023

Suzie, Lucas and the team are always amazing! We have been loyal customers for years and will continue thanks to great customer service! More

by FIRSTREALTYCOMPANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas and service team, Susie Green
Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for leaving such a glowing review about Cumberland Kia! We couldn't be happier to hear that Suzie, Lucas and the team made such an impression on you. Our goal is to create a fantastic customer experience with exceptional service wherever possible. We hope to continue our relationship with you as a loyal customer and we look forward to your next visit.

July 10, 2023

Beyond excellent service. . Rebecca was extremely helpful and went well above and beyond to assist us. More

by Ammon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Kellerman, Susie Green
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Jul 25, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave a glowing review of our service at Cumberland Kia! We are thrilled to hear that Rebecca was able to go above and beyond in providing excellent service. It is thrilling to know that her efforts have paid off and you left with a wonderful car-buying experience. We pride ourselves on our customer service, care, and commitment, and Rebecca has gone above this standard. We look forward to any future purchases and helping you make more memories behind the wheel of your new vehicle! Thank you again for your visit and let us know if you ever have any questions or concerns.

July 09, 2023

Second time I brought car in for an oil change and it leaked. The latest time left a pool of oil on my garage floor. Car will have to be towed to dealer for repair. Garage floor and driveway will have to More

by JOTOOLE62
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lukas
Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for your honest review and bringing this issue to our attention. We take customer feedback seriously and apologize for the negative experience you had with us. It's unacceptable that after an oil change from one of our service centers, your vehicle leaked oil on your garage floor. We understand that schedule drive-way maintenance is inconvenient and promise to do whatever we can to make it right We appreciate your feedback as it helps us become a better business that serves our customers better. It would be an honor to have you back at Cumberland Kia in the future, where we'll strive to provide top-notch customer service - from the second you walk through our doors until after the completion of service on your vehicle! Please feel free to contact us at 931-520-4196 should you feel a phone call would be helpful

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