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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

February 03, 2016

Fantastic Service! Very kind and very helpful! My husband and I went to Cumberland Kia in search of a vehicle that was best suited to my needs. I found a vehicle I absolutely loved but dreaded the More

by shood01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cox
Feb 20, 2016 -

Cumberland Kia responded

Congratulations on your new purchase! We are very happy to have earned your business. Cumberland KIA takes pride in earning your business and is super excited to have you part of our family. Sincerely, Ryan Corner E Commerce Director

February 01, 2016

Great! It was great, very friendly,fast service,this is my first kia hoping its a great experience, if I know of someone I will let them know of this great d More

by Kiagirl85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jim Tuck, Joe Greenwood
Feb 20, 2016 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it! If you have any questions Feel Free to contact me any time at rcorner@cumberland-auto.com Sincerely, Ryan Corner E Commerce Director

February 01, 2016

Efficient, Helpful, Friendly I found everyone at Cumberland Kia to be very professional, knowledgable. I felt never felt pressured. Great customer service! I would definitely reco More

by outonalimb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood, Dusty Atkinson, Paula Miller
Feb 20, 2016 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it! Sincerely, Ryan Corner E Commerce Director

February 01, 2016

Sale of vehicle with Paul Dean Called Paul Dean up on a Friday. Explained our unhappiness in the Kia we leased. He listened and said to give him a little time. He got back to me on More

by James123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't recall who Paul talked to. , Adam Eldridge, Paul Dean
Feb 20, 2016 -

Cumberland Kia responded

Thank you again for leaving feedback about your experience here at Cumberland Kia. We appreciate your business and wish you luck with your new vehicle. Please feel free to call or stop by if you have any questions! Sincerely, Ryan Corner E Commerce Director

January 30, 2016

Fantastic! Everyone was so helpful and polite. Jim tuck an amazing help. Very friendly and honest. Helped me with purchasing my dream car. I highly recommend him to anyone. Also the other staff the More

by Chooks666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Dunn, Adam Eldridge, Jim Tuck
Feb 01, 2016 -

Cumberland Kia responded

Congratulations on your new Toyota. We are very happy that we were given the opportunity to provide you the level of customer service that you deserve. Thank you for sharing your wonderful experience with Cumberland Kia. Sincerely, Ryan Corner E Commerce Director

January 28, 2016

1/27/16 Pleased Customer I bought a Kia Soul today. It was a pleasant experience. If I need to buy another car I will think seriously about using them and the same sales rep. More

by jim12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Greenwood
Jan 28, 2016 -

Cumberland Kia responded

We appreciate the time you have taken to provide feedback to us at Cumberland Kia .We are glad you had a wonderful experience and look forward to serving you, your family and friends again! Thank you, E Commerce Director Ryan Corner

January 25, 2016

Extremely Pleased The staff at Cumberland Kia were very helpful in the purchase of our Kia Sportage. They were extremely friendly and went above and beyond in their cu More

by david&barbara4954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Hancock, Adam Eldridge
Jan 28, 2016 -

Cumberland Kia responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback! This is just the beginning of your experience with Cumberland Kia . Please keep us in mind for your future car purchasing or service needs. Thanks again. Sincerely, Ryan Corner E Commerce Director

January 24, 2016

Extremely Pleased The staff at Cumberland Kia were very helpful in the purchase of my new Kia Optima. They were extremely friendly and went above and beyond in their cu More

by Lrenee0213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jim Tuck
Jan 28, 2016 -

Cumberland Kia responded

Thank you so much for your fabulous review, we really appreciate it! Congratulations on your new Optima, we know you will LOVE it for years to come. Please do not hesitate to call us at 931-520-5600 if you have any questions! Sincerely, Ryan Corner E Commerce Director

January 23, 2016

Best Deal Ever This is my 2nd car I have bought from Kai. Everyone their is great. I always got great service,friendly helpful people, but the best part was the sale More

by hinderliter.brenda64
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Paul Dean
Jan 28, 2016 -

Cumberland Kia responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback! It is because of the loyalty of our customers that we are able to continue to offer great service and products at great prices. Thanks again. Sincerely, Ryan Corner E Commerce Director

January 21, 2016

Very pleased! This is the second Kia my husband & I have purchased from Cumberland Kia. We have been very pleased with the entire dealership, from the sales staff t More

by mikevicki921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tuck
Jan 28, 2016 -

Cumberland Kia responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback and your recommendation! Welcome to the Cumberland family Sincerely, Ryan Corner E Commerce Director

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