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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

January 17, 2016

Great experience My first experience dealing with a dealership for a vehicle and it went smooth. Very professional and willing to work with you. Glad I chose Cumberlan More

by Geofrs95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood
Jan 28, 2016 -

Cumberland Kia responded

Thank you so much for the review and for your business! I'm glad you had a great experience with Joe and Adam. Congrats on the new vehicle! Sincerely, Ryan Corner E Commerce Director

January 14, 2016

Best sales man and finance helpe we have ever had. Best service we have ever Had. No pushy sales person and got all the help from Mike Cox he answered all questions we asked. Was very helpful and pol More

by jeanne 68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Mike Cox
Jan 29, 2016 -

Cumberland Kia responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience and it is very pleasing know that Mike and Adam showed you the things we strive to deliver. We will share your comments with our team and congratulations on your new purchase. Should you have other car-related concerns, feel free to drop by anytime Sincerely, Ryan Corner E Commerce Director

January 13, 2016

Paul Dean is the best! I purchased my first Kia Sorento from Paul. He truly got to know me and my wants in a vehicle. He was very patient in me making my decision. Paul i More

by terij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Paul Dean
Jan 29, 2016 -

Cumberland Kia responded

Thank You so much for the excellent review! And congratulations on your Sorento! What a fun vehicle that is! We are very happy to hear you were pleased with your service. Welcome to the to the Cumberland family. Sincerely, Ryan Corner E Commerce Director

January 10, 2016

Our first Kia. Cumberland Kia was exceptional! Was just beginning our new car search with no specific car, model or make in mind. After Mike Cox helped us, with a More

by Firstkiagarys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Mike Cox
Jan 29, 2016 -

Cumberland Kia responded

Thank you, for the glowing review! We strive to make the car buying experience as enjoyable as possible for all of our guests. Our team is dedicated to your 100% satisfaction. On behalf of Mike and everyone here at Cumberland Kia, we greatly appreciate your fantastic recommendation and look forward to serving your automotive needs for many more years to come! Sincerely, Ryan Corner E Commerce Director

January 09, 2016

new car purchase My salesman was Mike McCoin. He was very helpful and I was referred by a friend to Mike and the Kia dealership. They were very friendly and profession More

by NewCarKia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McCoin
Jan 29, 2016 -

Cumberland Kia responded

Thank you so much for the five-star review! Customer service is a top priority for us, so it's great to hear that Mike was able to answer all of your questions and update you throughout the week on the availability of the vehicle. We are delighted to learn that Mike showed you the smooth car-buying experience at Cumberland Kia. On behalf of all of us here, we hope you enjoy your new purchase and thanks again for the awesome review! Sincerely, Ryan Corner E Commerce Director

January 09, 2016

No Hassle Sale Our salesman, Mike Cox, worked with us over the course of almost 2 months. He was professional throughout the process, answering questions, attentive More

by kiaconvert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Mike Cox
Jan 29, 2016 -

Cumberland Kia responded

Thank you, for choosing Cumberland Kia I’m thrilled to know that you're loving your new purchase and so happy that Mike and Adam were able to assist you with finding the perfect vehicle. It was a pleasure being able to assist with your automotive needs and if you need anything further, please don't hesitate to reach out to us. Sincerely, Ryan Corner E Commerce Director

January 07, 2016

Great experience! Joe Greenwood was exceptional! Very low key....no pressure and knowledgeable! Would buy another car from him or refer another customer without hes More

by jobakia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood, Paula Miller
Jan 29, 2016 -

Cumberland Kia responded

Thank you so much for your fabulous review, we really appreciate it! Congratulations on your new purchase, we know you will LOVE it for years to come. Please do not hesitate to call us at 931-520-5600 if you have any questions! Sincerely, Ryan Corner E Commerce Director

January 07, 2016

Great and data Fast easy friendly and great to trade with. I will recommend them to others . and look forward to trading with Cumberland Kia again .thank you More

by Kimr1968
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Greenwood
Feb 01, 2016 -

Cumberland Kia responded

Congratulations on your first vehicle, Our entire team is focused on providing top-notch customer service, and I'm very pleased that your visit with us mirrored our efforts. We appreciate your business and look forward to working with you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials. Sincerely, Ryan Corner e Commerce Director

January 06, 2016

Great experience I have bought and traded several cars. This is by far the best experience I have ever had. Easy to work with and a great deal More

by dep105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tuck
Feb 01, 2016 -

Cumberland Kia responded

Congratulations on your new car! I hope that we have won your repeat business by working hard to get you the best price possible. Jim is truly an asset to our team and I am glad that he was able to help you in finding the car that satisfies your needs. Thank you for your recommendation. We would be happy to assist you again in the future. Sincerely, Ryan Corner E Commerce Director

January 05, 2016

Very helpful and friendly Jim Tuck and Paula Roberts were very helpful with the purchase on the phone internet and in person they had the car i was looking for up front when i More

by larryat01
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jim Tuck, Paula Miller
Feb 01, 2016 -

Cumberland Kia responded

Congratulations on your new purchase! We are happy that our was able to help you through your first new car purchase and hope you have been out enjoying your new purchase! Sincerely, Ryan Corner E Commerce Director

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