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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

September 07, 2015

Great experience! Salesperson was very professional and knowledgeable. She made the purchase experience enjoyable. Our salesperson was friendly, informative and thoroug More

by B/M Johns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2015 -

Cumberland Kia responded

Thanks for the posting, we appreciate the kind words. Carmelina does a wonderful job here at Cumberland Kia. We look forward to serving you for many years to come. Sincerely, Ryan Corner e Commerce Director

September 07, 2015

My Experience Great and very helpful. Casey was very nice and talked with me and my son over questions I had about buying a new car. I would recommend Cumberland Ki More

by Glenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey was the sales person for me, Wes Dunn, Casey Bales
Sep 07, 2015 -

Cumberland Kia responded

Awesome to hear Casey did such a great job. He's new to the business but his customer continue to tell me he's doing a great job! I'm so glad we were able to help you with your automotive purchase and welcome to the Cumberland Kia family! Please let me know if you need anything and I look forward to seeing you in for your first oil change. Sincerely, Ryan Corner e Commerce Director

September 02, 2015

VERY HAPPY LADY. When I came in just to look at a kea I seen what I wanted, I said I'm here too buy this car if I get the trade in on my car and price of the kea. If I More

by very happy lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tuck
Sep 02, 2015 -

Cumberland Kia responded

Thank you for posting this kind review. We are so happy to hear you enjoyed your experience at Cumberland Kia. Please call us if you have any questions or concerns. We hope you are enjoying your new ride! Sincerely, E Commerce Director Ryan Corner

September 01, 2015

Great Experience Made me feel comfortable from start to finish. Thanks to my sales consultant Joe Greenwood. Was not sure which car I wanted. Joe made it easy t More

by caw4950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood
Sep 02, 2015 -

Cumberland Kia responded

Congratulations on your new Kia. We are very happy that we were given the opportunity to provide you the level of customer service that you deserve. Thank you for sharing your wonderful experience with Cumberland Kia. Sincerely, Ryan Corner E Commerce Director

August 31, 2015

Kia Cadenza Working with Mike McCoin made my car purchase not only easy but enjoyable. He went above and beyond to make sure I was able to get the car I wanted an More

by syasmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Mike McCoin
Sep 02, 2015 -

Cumberland Kia responded

It was a pleasure to read about your buying experience working with Mike. Congratulations on your new purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Ryan Corner E Commerce Director

August 31, 2015

Kia Sorento I just purchased my second Kia Sorento, and had the pleasure of working with Mike McCoin. I loved one of the cars on the lot but wanted a different co More

by marlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McCoin
Sep 02, 2015 -

Cumberland Kia responded

Congratulations on your new purchase!! Thank you so much for your kind review, Mike is a great asset to our team! Enjoy your new car! Sincerely, Ryan Corner E Commerce Director

August 31, 2015

2010 Hyundai Elantra I love the car. Paul Dean was with me from start to finsh. I felt he was upfront and honest 100% of the time. I was not in a perfect situation, and h More

by Derekjh88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dean
Sep 02, 2015 -

Cumberland Kia responded

Thank you again for leaving feedback about your experience here at Cumberland Kia. We appreciate your business and wish you luck with your new vehicle. Please feel free to call or stop by if you have any questions! Sincerely, Ryan Corner E Commerce Director

August 30, 2015

above and beyond I have been thinking of purchasing a Soul. I found one that i absolutely loved. After a lot of back and forth on price and payments I was comfortable More

by Dawn Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jim Tuck
Sep 02, 2015 -

Cumberland Kia responded

Thank you so much for this great 5-star review! Jim is a great member of our team and we are glad to know that he went above and beyond his way to make sure you had an enjoyable car buying experience. We appreciate your business and we encourage you to FOLLOW us on Twitter and LIKE us on Facebook for exclusive service deals. Sincerely, Ryan Corner E Commerce Director

August 29, 2015

getting new vechile Paul Dean worked with me on getting a new vechile. He was very nice and answered any questions I had. Paul Dean has helped my husband and my daughter More

by cargirl donna123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Paul Dean
Sep 07, 2015 -

Cumberland Kia responded

Congratulations and thank you for taking the time to provide feedback about your experience. I am delighted to hear that Paul was able to provide a pleasant and pressure free sales experience. It is always rewarding to hear that our customers are confident in referring us to their family and friends. Thank you for choosing to do business with Cumberland Kia. We truly appreciate it. Sincerely, Ryan Corner e Commerce Director

August 27, 2015

Ease of new car purchase Jim Tuck, Kia rep, really understood what I was looking for in a car. Very helpful.I was treated very nicely. The pricing of the Kia Optima I bought More

by RoseD
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jim Tuck
Sep 02, 2015 -

Cumberland Kia responded

Congratulations on your new Kia! Our goal is always to exceed our customer's expectations. I am happy to hear that Jim was able to do that. Satisfied customers, such as yourself, are what makes Cumberland Kia a success. Many thanks for your patronage and we wish you many safe driving miles. Sincerely, Ryan Corner E Commerce Director

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