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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

June 18, 2023

My experience at this dealership and doing business with Josh was no less that exceptional! More

by Teia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are so happy to hear that Josh provided you with exceptional service. We strive to make sure every customer feels valued and their needs are met to the best of our ability. We appreciate the positive feedback, as it is a testament to all of great work that comes out of this dealership! Thank you again for your kind words.

June 17, 2023

The worker are great, and very helpful when it comes to my car. They are always very polite More

by ARECTOR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Stout
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for the awesome five-star review. We are so glad that you are happy with the customer service provided by our team here at Cumberland Kia. Our employees take great pride in being polite and offering helpful advice to all of our customers, and your feedback makes us feel proud of them. We look forward to propelling your driving experiences to the next level when you visit us in the future. Thank you again!

June 17, 2023

No pressure sales and a super friendly atmosphere. I would totally shop here again without hesitation. More

by IMAPEACH32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jon Ward
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for your terrific review of Cumberland Kia. We are thrilled to hear that you enjoyed your experience and found our no pressure approach to sales refreshing. Our team works hard to make sure every customer feels right at home and has a pleasant experience at our dealership. We pride ourselves on offering hand-picked selection cars with the most competitive Kia pricing in the region. We hope that your positive experience encourages you and others to visit us again whenever they're looking for a new car or service needs. If there is ever anything else we can do for you, please don't hesitate to contact us. Thanks again for sharing your review!

June 17, 2023

Just a pleasing experience , short wait and enjoyed a cup of coffee. Enjoy visiting the dealership. More

by SKYNRDLEE100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Jun 20, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to write such a kind review! We are delighted to hear you enjoyed your time with us. It is always our goal to provide warmth and tailored hospitality when you visit, along with true professionalism when it comes to getting the job done! We hope that coffee was just as enjoyable as we intended - thank you again for stopping by and making the effort to leave a review!

Jun 21, 2023 -

SKYNRDLEE100 responded

Thank you.

June 16, 2023

Great service department and great sales team! Cody always answers my calls and sets my appointments for me. More

by GRANTLLYNCH926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Stout, Susie Green
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for giving Cumberland Kia a perfect review rating and your kind words, we are so pleased to be able to serve you. We want to especially thank Cody for taking care of you, he is an essential member of our team here at Cumberland KIA and we appreciate all his hard work! It is great to hear that you have had such positive experiences with us here at Cumberland Kia and we look forward to keeping in touch with you in the future for any of your automotive needs.

June 16, 2023

My repair seems to be fine so far. My only issue is the invoice. The invoice was $10 off from the quote for labour and parts which is no big but I didn't appreciate the $50 in miscella More

by REWTON88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca and Lucas
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we appreciate the feedback! We strive to offer transparent pricing and ensure all our clients are satisfied with their repairs and services. I'm sorry to hear that the miscellaneous charges created an unsatisfactory experience, we will certainly look into better clarifying any associated fees for our quotes moving forward. We guarantee satisfaction with all work done by Cumberland Kia and want you to be utterly delighted in the service provided as is our trademarked promise. We thank you for bringing this matter to our attention - it allows us to improve our customer experience and deliver excellence every service appointment. Please do not hesitate to reach out should your repair exhibit any issue or if there is anything else we can do for you in future!

June 16, 2023

The motor went bad in my car. They told me it was on recall, helped me get a wrecker to pick it up and got my motor replaced More

by HOPECOX01
Recommend Dealer
Yes
Employees Worked With
Rachael and Susie. I don't remember the service man. He was awesome too
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia and your positive feedback. We are delighted to hear your car was eligible for a recall repair and our team was able to get you back on the road again quickly. Our goal is always to provide fast, friendly service that goes above and beyond expectations. We hope you continue to enjoy your car for years to come! Please feel free to reach out if there is anything else we can do for you or if you have any other questions.

June 15, 2023

Service dept personnel were polite, helpful, & professional. Recall issue was fixed quickly. Clean restroom & waiting area More

by Dlmullinix
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia's service department. We pride ourselves on providing excellent customer service and are pleased to hear that our team delivered just that. It is great to know that our technicians were able to make quick work of your recall issue and we hope it was resolved in a satisfactory manner. And thank you for noting the cleanliness of our restrooms and waiting areas; we go out of our way to ensure those spaces are as nice as possible for our customers. Once again, thank you for choosing Cumberland Kia. We hope to build upon this positive experience the next time you need a service appointment.

June 13, 2023

Hi My time at the dealership was great. Everyone was nice and friendly. My service was quick and there were no issues during my time there More

by SMALLTOWNGURL101
Recommend Dealer
Yes
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for your patronage. We're happy to hear that your experience at Cumberland Kia was great and that the service went smoothly. Our team takes pride in providing top-notch customer service and we strive to make sure our visits go as quickly and efficiently as possible. We appreciate your feedback and we hope you choose us for all of your automotive needs in the future!

June 13, 2023

It was a recall and it was fine . still waiting on them to call about a part that was ordered More

by PRECIOUSMOMENT67
Recommend Dealer
Yes
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for visiting Cumberland Kia, and for leaving us a kind review. We are pleased that the recall repair went smoothly. We apologize for any delay in ordering the part needed and have made sure to pass on your comment to the team. You should hear back from us soon with an update about the part ordered. We value you as a customer and all of your feedback is helpful to us. We hope to continue delivering excellent service even after you leave our dealership. If you need any more assistance or have any other questions, please don't hesitate to contact us again soon.

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