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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

June 13, 2023

Hh Mark is a great guy and did an excellent job. I've bought multiple vehicles from Mark and will continue to do so in the future. More

by ELIZABETHSTAFFORD1984
Recommend Dealer
Yes
Employees Worked With
Mark shirk
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Jun 20, 2023 -

Cumberland Kia responded

We are thrilled to hear that Mark went above and beyond your expectations! It's always our goal to provide the best customer service so hearing you've bought multiple vehicles from us is an incredible indicator that we've done just that. We strive to bring our customers back year after year and we are delighted this was the case for you! Thank you for your continued loyalty and for sharing your experience with us - it means a lot.

June 13, 2023

Great service! It’s always a pleasure to work with Service Advisor Lucas Reab on all my auto services. Keep up the great work! More

by Fcurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Reab, Susie Green
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and we're so pleased that you had such a positive experience. We're especially delighted to hear that you got the chance to work with Lucas Reab – he's one of our top service advisors! His commitment to excellence has made him an invaluable part of the team and we wouldn't be the same without him. We strive to ensure that everyone who visits Cumberland Kia is satisfied with their overall experience. Please keep us in mind for your future automotive needs and thank you again for taking the time to provide us with your feedback.

June 12, 2023

I cannot express enough how dissatisfied I am with the management at Cumberland Customs. They did not listen to what I was looking to achieve, they did everything wrong (to their credit, they did offer to More

by snboles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Brown
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Jun 20, 2023 -

Cumberland Kia responded

We appreciate you taking the time to share your experience with us. We are truly sorry that your experience did not meet your expectations or ours. At Cumberland Kia, we strive to provide every customer with the highest possible quality of service and products. Your views and feedback are very important to us. We understand how inconvenient it must have been for you to wait for 6 months while we’re working on your car and not being able to contact you with updates on the status of the order. We will definitely work hard to improve our communication process so that all future orders are handled more efficiently in the future. We sincerely apologize and kindly request you to give us another chance in the future as it would be an honor for us to serve you better than before. Thanks again for sharing your experience with us!

June 11, 2023

They are very efficient and make sure they do the job that you took your car in to be done More

by BANDYANITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for the wonderful 5 star review and for giving us the opportunity to take care of your car needs, Kristen! We are so glad that you experienced our efficient services and that your job was done quickly. At Douglas, we always strive for great customer service as well as top quality repairs. Our team works hard to ensure customer satisfaction and it's good to know that we met those standards during your visit. Thank you again for your kind words and we look forward to seeing you soon!

June 11, 2023

Wonderful service department, Susie a d team go beyond for thier customers. Prompt, efficient and courteous. More

by Rkellerman1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jun 20, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience with our service team, Susie and her team, at Douglas! We are delighted that they were able to provide you with prompt, efficient and courteous service. We value customer satisfaction highly here at Douglas and we're pleased to see their hard work is paying off! We appreciate your feedback as it allows us to continuously enhance the level of service we provide. If there's anything else we can do to make sure that your future experiences with us feel more like 5 star visits, let us know. Thanks again for your support and for choosing Douglas.

June 09, 2023

This was new; but, there was a person waiting when I pulled in. They took my info immediately and the service was fast. I appreciated that. More

by CONNIEJOLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure the names. It was 2 males.
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Jun 20, 2023 -

Cumberland Kia responded

Thank you for your great review! We appreciate that you took the time to give us feedback on your experience. It was our pleasure having you as a customer. We are so happy that one of our team members was able to assist you quickly, and we take pride in the quality of service that we provide to all of our customers. It means a lot to us to know that we have been able to meet your needs and provide quality service. Thanks again, and we hope to see you again soon!

June 09, 2023

Great people, prompt service. Very knowledgeable, always willing to help. Dealership is at a very convenient location. More

by REWHEELER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet, Susie Green
Report | Print
Jun 20, 2023 -

Cumberland Kia responded

Thank you for taking the time to share your experience with us, we are really pleased that you had such a positive experience with Douglas. It is our mission to provide a convenient and helpful service to our customers, so I'm thrilled to hear that you were pleased with our efforts in achieving this. We strive to make sure each customer feels respected and appreciated and we're so glad that this was your experience! Thanks again for your kind words - we look forward to seeing you at Douglas again soon!

June 09, 2023

Excellent attention to my needs. Friendly, knowledgeable staff. Took very good care of me. Would recommend to others. More

by FZMORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jun 20, 2023 -

Cumberland Kia responded

Thank you for your kind words! We are delighted to hear that you found our staff to be friendly and knowledgeable and that we provided excellent attention to your needs. It is always a pleasure to be able to exceed our guests' expectations. We are so glad that you enjoyed your stay and would recommend us to others. Thank you for taking the time to share your experience with us.

June 09, 2023

Staff are pleasant to deal with. Always fill my tires for free in winter. Listens very well to my concerns. More

by BARBIE7687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jun 20, 2023 -

Cumberland Kia responded

Thank you for your kind review and 5-star rating, we truly appreciate it! We strive to provide a customer service experience that is pleasant, helpful and attentative. We are thrilled to know that each time you visit us, you have experienced the full value of our services. It's wonderful to hear that we are always filling your tires in the winter time free of charge - we understand how important safety is, especially in rougher weather conditions. Thank you for entrusting us with your concerns - our staff are here to lend an ear and help make sure your needs are met at each visit. We look forward to seeing you again soon!

June 08, 2023

Everyone is very professional and has knowledge of the vehicles that are sold there. I will recommend this dealership to friends and family. More

by sandydunn0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, Mike (Bart) Bartlet
Report | Print
Jun 20, 2023 -

Cumberland Kia responded

Thank you for the wonderful review and recommendation! We are thrilled to hear that your experience at Cumberland Kia was so positive. Our team works very hard to provide our customers with excellent customer service and knowledge of our vehicles. We value your trust and look forward to helping your friends and family in the near future. Thank you again for choosing Cumberland Kia!

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