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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

May 19, 2023

Very nice people. Listens well to problems. Always ready to fix any problems or worries I might have about my car. More

by JANMCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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May 30, 2023 -

Cumberland Kia responded

Thank you for your stellar review of Cumberland Kia! We are truly grateful that you feel comfortable with our technicians and knowledgeable staff. Our mission is to ensure a pleasant automotive experience and it’s heartening to know we’ve delivered on it. We thank you for being part of the Cumberland Kia family and look forward to your continued patronage as well as welcoming even more customers from near and far!

May 19, 2023

efficient & affordable and did a good job with our car lady who greeted us was not too nice and a bit rude and condescending More

by jrdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia. We value every customer's feedback, and your comments are being reviewed. It's not our intention to leave customers feeling dissatisfied, and we apologize for any misunderstandings that may have created a negative impression of us. Our ultimate goal is to provide top-notch customer service, and we sincerely regret that it didn't appear so in this case. We are continually striving to offer better experiences every day that meet your unique needs and anticipate your satisfaction by anticipating concerns you may have. To ensure this happens, I'll be bringing up this exchange as part of our training conversations with our staffs. Thank you again for taking the time out of your day to write this review - we appreciate it!

May 18, 2023

Friendly service receptionist. Was informed of what was checked. Was told of a potential problem to be dealt with in the future. More

by ibpeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your visit to Cumberland Kia! We're thrilled to hear that you had a 5-star experience with our friendly service receptionist and that they provided you with all the necessary information. We strive for excellence in customer service, and are glad that your experience reflected that. We appreciate the heads-up on potential future maintenance needs and will keep an eye out for any such issues in the future. Thank you again for your kind words and we look forward to seeing you the next time you're in need of assistance.

May 17, 2023

He was awesome about letting me know when the vehicle arrived and such a kind and straight forward guy! More

by ANDREW7737@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Billy
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May 30, 2023 -

Cumberland Kia responded

Hi there, thank you so much for taking the time to post your review of Cumberland Kia! We're delighted to hear you had a positive experience, especially with one of our team members. We truly appreciate you bringing this feedback to our attention—it's invaluable to us. We believe in putting the customer first and are so glad we could exceed your expectations. Thank you again and we look forward to seeing you again soon!

May 17, 2023

Everyone was very friendly and helpful. The sales team was very attentive to what car I was looking for. The paperwork was ready so I didn't have to spend hours finishing the sale. More

by BBGRAND2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Riddle and Mark Garrett, Adam Eldridge, Susie Green
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May 30, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia to purchase your new car and for taking the time to review us! We believe our sales team made an exceptional effort assisting you with finding what you were looking for and we are happy to hear they succeeded. We understand that car shopping can be a daunting task and we strive to make it as pleasant and efficient as possible. We value your time so we are glad that paperwork was ready in order for the process to move faster. It means a lot to know you had an enjoyable experience with us. Your satisfaction matters most! We hope your new car brings much joy in the years ahead. Thank you again for your loyalty and kind words, Kristen.

May 17, 2023

Everything was great and fast on time people are so nice and helpful clean restrooms More

by MROBERTS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for your review, it's great to hear that you had a wonderful experience with us at Cumberland Kia! We're so glad that our team was helpful and able to provide fast service. We are committed to providing a clean environment for our customers and staff, so we really appreciate your mention of the restroom. We look forward to serving you in the near future. Have an awesome day!

May 16, 2023

Went to have the Shark Fin antenna replaced after being knocked off at a car wash. They ordered the part and replaced it. Did a great job More

by jrmcnall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for sharing your positive experience at Cumberland KIA with us, we are thrilled to hear how our team was able to help! It's wonderful to know that the Shark Fin antenna was installed correctly and quickly. We strive to provide excellent automotive services, so it is wonderful knowing we succeeded in meeting and exceeding your expectations. Please don't hesitate to come see us again if there is anything we can do for you in the future; we are always happy to help. Thank you once again!

May 15, 2023

They do good work. They do good work. They do good work. Is that enough? More

by stvnlo@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Tim at Cumberlan Customs
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May 16, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia, we truly appreciate the five star rating! Our top priority is providing our customers with excellent service and exemplary repairs, so it's delightful to hear that we succeeded in your case. We strive to hire only the best technicians and customer service staff, and words like yours confirm that you experienced high quality service from us. We look forward to seeing you again at Cumberland Kia for any future needs!

May 15, 2023

Excellent customer service. Good professional salesperson quick to the point and out the door.no bs More

by M.SHAY.1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge
Report | Print
May 16, 2023 -

Cumberland Kia responded

Thank you for your glowing review of Cumberland Kia! We take great pride in providing excellent customer service and are delighted to hear that our salesperson was helpful and delivered a pleasant, no-xx experience. We recognize the value of staying focused on meeting the needs of our customers, and we appreciate your recognition of this effort. We look forward to welcoming you back as soon as possible!

May 15, 2023

Friendly and fast service with knowledgeable and experienced professionals doing great work at keeping customers happy and safe More

by TCUMBY1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 16, 2023 -

Cumberland Kia responded

Thank you so much for your positive feedback on our customer service and auto repair services at Cumberland Kia. We work hard to make sure every customer has an exceptional experience and I'm delighted to see we've succeeded with you! We are glad to have knowledgeable and experienced professionals that are available to get the job done quickly and efficiently, which is essential for keeping our customers' vehicles running safely. Your glowing review is a testament to our teams dedication to excellence in customer service and vehicle maintenance. We hope you'll stop by and visit us again soon!

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